Determinants of US consumer mobile shopping services adoption: Implications for designing mobile shopping services

Journal of Consumer Marketing

Volumn 27, Issue 3, 2010, Pages 262-270

  Yang, Kiseol ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Consumers; Shopping; United States of America

Indexed keywords

EID: 77951988378     PISSN: 07363761     EISSN: None     Source Type: Journal    
DOI: 10.1108/07363761011038338     Document Type: Article

References (37)

1. Ajzen, I. (1985), "From intentions to actions: a theory of planned behavior" in Kuhl, J. and Beckmann, J. (Eds.), Springer Series in Social Psychology, Springer, Berlin, pp. 11-39.
2. Ajzen, I. (1991), "The theory of planned behavior" in Organizational Behavior and Human Decision Processes, Vol. 50, pp. 179-211.
3. Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modeling in practice: a review and recommended two-step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
4. AT Kearney (2005), "Mobile Index, AT Kearney and Judge Institute of Management", Cambridge University, available at: www.atkearney.com.
5. Babin, B.J., Darden, W.R. and Griffin, M. (1994), "Work and/or fun? Measuring hedonic and utilitarian shopping value" in Journal of Consumer Research, Vol. 20, No. 4, pp. 644-56.
6. Batra, R. and Ahtola, O.T. (1990), "Measuring the hedonic and utilitarian sources of consumer attitudes" in Marketing Letters, Vol. 2, pp. 159-70.
7. Baumgartner, H. and Homburg, C. (1996), "Applications of structural equation modeling in marketing and consumer research: a review" in International Journal of Research in Marketing, Vol. 13, pp. 139-61.
8. Budiu, R. (2009), "Mobile usability", available at: www.nngroup.com/events/tutorials/mobile.html.
9. Dabholkar, P.A. and Bagozzi, R. (2002), "An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors" in Journal of the Academy of Marketing Science, Vol. 30, No. 3, pp. 184-201.
10. Davis, F.D. (1989), "Perceived usefulness, perceived ease of use and user acceptance of information technology" in MIS Quarterly, Vol. 13, No. 3, pp. 319-40.
11. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), "User acceptance of computer technology: a comparison of two theoretical models" in Management Science, Vol. 35, No. 8, pp. 982-1003.
12. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1992), "Extrinsic and intrinsic motivation to use computers in the workplace" in Journal of Applied Social Psychology, Vol. 22, No. 14, pp. 1111-32.
13. Federal Communications Commission (FCC) (2008), Annual Report and Analysis of Competitive Market Conditions with Respect to Commercial Mobile Services, Federal Communications Commission, Washington, DC, February 4, available at: http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-08-28A1.pdf.
14. Fiore, A.M., Kim, J. and Lee, H.H. (2005), "Effect of image interactivity technology on consumer responses toward the online retailer" in Journal of Interactive Marketing, Vol. 19, No. 3, pp. 38-53.
15. Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
16. Gilbert, L.A. and Han, H. (2005), "Understanding mobile data services adoption: demography, attitudes or needs?" in Technological Forecasting & Social Change, Vol. 72, pp. 327-37.
17. Holbrook, M.B. (1999), "Introduction to consumer value" in Holbrook, M. (Ed.), Consumer Value: A Framework for Analysis and Research, Routledge, New York, NY, pp. 1-28.
18. Kleijnen, M., Ruyter, K.D. and Wetzels, M. (2007), "An assessment of value creation in mobile service delivery and the moderating role of time consciousness" in Journal of Retailing, Vol. 83, No. 1, pp. 33-46.
19. Lee, Y., Kim, J., Lee, I. and Kim, H. (2002), "A cross-cultural study on the value structure of mobile internet usage: comparison between Korea and Japan" in Journal of Electronic Commerce Research, Vol. 3, No. 4, pp. 227-39.
20. Mano, H. and Oliver, R.L. (1993), "Assessing the dimensionality and structure of the consumption experience: evaluation, feeling and satisfaction" in Journal of Consumer Research, Vol. 20, pp. 451-66.
21. Mort, G.S. and Drennan, J. (2005), "Marketing m-services: establishing a usage benefit typology related to mobile user characteristics" in Journal of Database Marketing & Customer Strategy Management, Vol. 12, No. 4, pp. 327-41.
22. Nysveen, H., Pedersen, P.E. and Thorbjørnsen, H. (2005), "Intentions to use mobile services: antecedents and cross-service comparisons" in Journal of the Academy of Marketing Science, Vol. 33, No. 3, pp. 330-46.
23. Pavlou, P.A. and Chai, L. (2002), "What drives electronic commerce across cultures? A cross-cultural empirical investigation of the theory of planned behavior" in Journal of Electronic Commerce Research, Vol. 3, No. 4, pp. 240-53.
24. Pedersen, P.E. and Ling, P. (2002), "Modifying adoption research for mobile internet service adoption: cross-disciplinary interactions", paper presented at the 36th Hawaii International Conference on System Sciences, Big Island, HI.
25. Shin, G. and Shim, S.S.Y. (2002), "A service management framework for m-commerce applications" in Mobile Networks and Applications, Vol. 7, No. 3, pp. 199-212.
26. Sigala, M. (2006), "Mass customization implementation models and customer value in mobile phones services" in Managing Service Quality, Vol. 16, No. 4, pp. 395-420.
27. Steenkamp, J.B.E.M. and Van Trijp, H.C.M. (1991), "The use of LISREL in validating marketing constructs" in International Journal of Research in Marketing, Vol. 8, pp. 283-99.
28. Suh, B. and Han, I. (2003), "The impact of customer trust and perception of security control on the acceptance of electronic commerce" in International Journal of Electronic Commerce, Vol. 73, pp. 135-61.
29. Szajna, B. (1996), "Empirical evaluation of the revised technology acceptance model" in Management Science, Vol. 42, No. 1, pp. 85-92.
30. Taylor, S. and Todd, P.A. (1995), "Assessing IT usage: the role of prior experience" in MIS Quarterly, Vol. 19, No. 2, pp. 561-70.
31. Thompson, R.L., Higgins, C.A. and Howell, J.M. (1991), "Personal computing: toward a conceptual model of utilization" in MIS Quarterly, Vol. 15, No. 1, pp. 124-43.
32. Van der Heijden, H. and Sørensen, S.L. (2003), "Measuring attitudes towards mobile information services: an empirical validation of the HED/UT scale", paper presented at European Conference on Information Systems, Naples, Italy.
33. Venkatesh, V. (1999), "Creating favorable user perceptions: exploring the role of intrinsic motivation" in MIS Quarterly, Vol. 23, No. 2, pp. 239-60.
34. Venkatesh, V. and Davis, F.D. (2000), "A theoretical extension of the technology acceptance model: four longitudinal field studies" in Management Science, Vol. 46, No. 2, pp. 186-204.
35. Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), "User acceptance of information technology: toward a unified view" in MIS Quarterly, Vol. 27, No. 3, pp. 425-79.
36. Vijayasarathy, L.R. (2004), "Predicting consumer intentions to use online shopping: the case for an augmented technology acceptance model" in Information and Management, Vol. 41, pp. 747-62.
37. www.shop.org (2008), "The digital shopping experience: today's emerging features are tomorrow's experiential essentials", Shop.org, September, available at: www.shop.org/c/document_library/get_file?folderId=132&name=DLFE-462.pdf.