Modeling the selection of high customer-contact personnel: An application of behavioral decision-making theory

Journal of Hospitality and Tourism Research

Volumn 23, Issue 2, 1999, Pages 139-159

  Sirakaya, Ercan ^a   Kerstetter, Deborah L ^b   Mount, Dan ^b  

^a TEXAS A AND M UNIVERSITY   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Behavioral decision making theory; Employee selection; Need for affiliation; Personnel selection; Responsiveness

Indexed keywords

EID: 77951813133     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634809902300203     Document Type: Article

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