Comparison of call center models

Proceedings - Winter Simulation Conference

Volumn , Issue , 2009, Pages 2963-2970

  Franzese, Luiz Augusto G ^a   Fioroni, Marcelo Moretti ^a   Botter, Rui Carlos ^b   De Freitas Filho, Paulo José ^c  

^a PARAGON Consultoria   (Brazil)

^b UNIVERSITY OF SÃO PAULO   (Brazil)

^c FEDERAL UNIVERSITY OF SANTA CATARINA   (Brazil)

Author keywords

[No Author keywords available]

Indexed keywords

ANALYTICAL MODEL; CALL CENTERS; CHANNELS OF COMMUNICATION; CUSTOMER SERVICES; ERLANG B; SIMULATION MODEL;

COST REDUCTION;

OPERATING COSTS;

EID: 77951576010     PISSN: 08917736     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WSC.2009.5429228     Document Type: Conference Paper

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