Strategies for business process outsourcing: An analysis of alternatives, opportunities, and risks

E-Business Process Management: Technologies and Solutions

Volumn , Issue , 2007, Pages 204-229

  Chakrabarty, Subrata ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77951288088     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59904-204-6.ch011     Document Type: Chapter

References (41)

1. Adler, P. S. (2003). Making the HR outsourcing decision. MIT Sloan Management Review, 45(1), 53-60.
2. Adler, P. S. (2003). Making the HR outsourcing decision. MIT Sloan Management Review, 45(1), 53-60.
3. Ang, S., & Straub, D. W. (1998). Production and transaction economies and IS outsourcing: A study of the U.S. banking industry. MIS Quarterly, 22(4), 535-552.
4. Apte, U. M., & Mason, R. O. (1995). Global disaggregation of information-intensive services. Management Science, 41(7), 1250-1262.
5. Aron, R., & Singh, J. (n.d). IT enabled strategic outsourcing: knowledge intensive firms, information work and the extended organizational form. Knowledge@Wharton, Wharton School Publishing. Retrieved Dec 19, 2005, from http://knowledge.wharton.upenn.edu/PDFs/1071.pdf.
6. Aubert, B. A., Rivard, S., & Patry, M. (1996). A transaction cost approach to outsourcing behavior: Some empirical evidence. Information & Management, 30(2), 51-64.
7. Bennett, C., & Timbrell, G. (2000). Application service providers: Will they succeed? Information Systems Frontiers, 2(2), 195-211.
8. Carmel, E. & Agarwal, R. (2002). The maturation of offshore sourcing of information technology work. MIS Quarterly Executive, 1(2), 65-78.
9. th Hawaii International Conference on Systems Sciences (HICSS-39), HI. Retrieved December 5, 2006 from http://ieeexplore.ieee.org/ie15/10548/33361/01579305.pdf.
10. st Century: A socio economic perspective (pp. 18-53). Hershey, PA: Idea Group Publishing.
11. st Century: A socio economic perspective (pp. 248-281). Hershey, PA: Idea Group Publishing.
12. Chakrabarty, S. (2006d). The journey to new lands: Utilizing the global IT workforce through offshore-insourcing. In P. Yoong & S. Huff (Eds.), Managing IT professionals in the Internet age (pp. 277-318). Hershey, PA: Idea Group Publishing.
13. Currie, W. L., & Willcocks, L. P. (1998). Analyzing four types of IT sourcing decisions in the context of scale, client/supplier interdependency and risk mitigation. Information Systems Journal, 8(2), 119-143.
14. Dewire, D. T. (2000). Application service providers. Information Systems Management, 17(4), 14-19.
15. Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information systems outsourcing: A survey and analysis of the literature. ACM SIGMIS Database, 35(4), 6-102.
16. Earl, M. J. (1996). The risks of outsourcing IT. Sloan Management Review, 37(3), 26-32.
17. nd Annual International Conference on System Sciences, HI.
18. st Annual Hawaii International Conference on System Sciences, HI (pp. 644-653).
19. Hirschheim, R. A., & Lacity, M. C. (2000). The myths and realities of information technology insourcing. Communications of the ACM, 43(2), 99-107.
20. Iyengar, P. (2005, March 11). How to assess cities in India for your IT outsourcing needs (ID No. G00126067). Gartner Research.
21. Jurison, J. (1995). The role of risk and return in information technology outsourcing decisions. Journal of Information Technology, 10, 239-247.
22. Karamouzis, F., & Young, A. (2004, June 30). India maintains its offshore leadership position (ID No. G00121630). Gartner Research.
23. Kempf, T., Scholl, R. S., & Sinha, D. (2001, October 5). Cross-border collaboration: A service aggregator model for offshore IT services (Executive Summary) (ID No. ITSV-WW-EX-0037). Gartner Research.
24. Kern, T., Lacity, M. C., & Willcocks, L. P. (2002). Netsourcing: Renting business applications and services over a network. New York: Prentice Hall.
25. Klotz, D. E., & Chatterjee, K. (1995). Dual sourcing in repeated procurement competitions. Management Science, 41(8), 1317-1327.
26. Kobyashi-Hillary, M., (2004). Outsourcing to India:Tthe offshore advantage. Berlin, Germany: Springer-Verlag.
27. Lacity, M. C., & Hirschheim, R. A. (1995). Beyond the information systems outsourcing bandwagon: The insourcing response. Chichester: Wiley.
28. Lacity, M. C., Willcocks, L. P., & Feeny, D. F. (1996). The value of selective IT sourcing. Sloan Management Review, 37(3), 13-25.
29. Loh, L., & Venkatraman, N. (1992). Determinants of information technology outsourcing: A cross-sectional analysis. Journal of Management Information Systems, 9(1), 7-24.
30. th International Conference on Information Systems, Amsterdam, The Netherlands (pp. 277-288).
31. Nam, K., Rajagopalan, S., Rao, H. R., & Chaudhury, A. (1996). A two-level investigation of information systems outsourcing. Communications of the ACM, 39(7), 36-44.
32. Nelson, P., Richmond, W., & Seidmann, A. (1996). Two dimensions of software acquisition. Communications of the ACM, 39(7), 29-35.
33. Poppo, L., & Zenger, T. (1998). Testing alternative theories of the firm: Transaction cost, knowledge-based, and measurement explanations for make-or-buy decisions in information services. Strategic Management Journal, 19, 853-877.
34. Porter, M. E. (1996, November-December). What is strategy? Harvard Business Review, 61-78.
35. Pring, B., & Ambrose, C. (2004, November 3). Vendors vie for competitive position in ASP market (ID No. G00124388). Gartner Research.
36. Reuer, J. J., Zollo, M., & Singh, H. (2002). Post-formation dynamics in strategic alliances. Strategic Management Journal, 23, 135-151.
37. Sinha, D. & Terdiman, R. (2002, September 5). Potential risks in offshore sourcing (ID No. ITSV-WW-DP-0360). Gartner Research.
38. Sobol, M. G., & Apte, U. M. (1995). Domestic and global outsourcing practices of America's most effective IS users. Journal of Information Technology, 10, 269-280.
39. Sparrow, E., (2003). Successful IT outsourcing. London: Springer-Verlag.
40. Susarla, A., Barua, A., & Whinston, A. B. (2003). Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services. MIS Quarterly, 27(1), 91-123.
41. Willcocks, L., & Lacity, M. (1998). Strategic sourcing of information systems. Chichester: Wiley.