Using process mining to identify coordination patterns in IT service management

Decision Support Systems

Volumn 49, Issue 2, 2010, Pages 175-186

  Edgington, Theresa M ^a,b   Raghu, T S ^a,b   Vinze, Ajay S ^a,b  

^a BAYLOR UNIVERSITY   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Adaptive structuration; Coordination theory; Covariance based Structural Equation Modeling (SEM); EQS; Help desk; IT service management

Indexed keywords

COORDINATION THEORY; HELP DESK; IT SERVICE MANAGEMENT; STRUCTURAL EQUATION MODELING; STRUCTURATION;

OUTSOURCING;

INFORMATION TECHNOLOGY;

EID: 77951112552     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2010.02.003     Document Type: Article

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