Service level agreement negotiation: A theory-based exploratory study as a starting point for identifying negotiation support system requirements

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2005, Pages 37-

  Demirkan, Haluk ^a   Goul, Michael ^a   Soper, Daniel S ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

DECISION SUPPORT SYSTEMS; INFORMATION TECHNOLOGY; INFORMATION THEORY; OUTSOURCING; REQUIREMENTS ENGINEERING; RESEARCH;

NEGOTIATION SUPPORT SYSTEMS (NSS); SERVICE LEVEL AGREEMENT (SLA); SERVICE PROVIDERS; SOCIOLOGICAL MODELS;

INFORMATION SERVICES;

EID: 27544471137     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (0)