Disparities in service quality among insured adult patients seen in physicians' offices

Journal of General Internal Medicine

Volumn 25, Issue 4, 2010, Pages 357-362

  Ly, Dan P ^a,c   Glied, Sherry A ^b  

^a WEILL CORNELL MEDICAL COLLEGE   (United States)

^b School of Public Health ^*  (United States)

^c HARVARD UNIVERSITY   (United States)

Author keywords

Appointment lag; Racial disparities; Satisfaction; Service quality; Waiting time

Indexed keywords

ADULT; AFRICAN AMERICAN; ARTICLE; CAUCASIAN; ETHNICITY; FEMALE; HEALTH CARE DISPARITY; HEALTH CARE FACILITY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HEALTH INSURANCE; HEALTH SERVICE; HISPANIC; HUMAN; MALE; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; RACE DIFFERENCE; RACISM;

ADULT; AFRICAN AMERICANS; APPOINTMENTS AND SCHEDULES; FEMALE; HEALTH CARE SURVEYS; HEALTH STATUS DISPARITIES; HISPANIC AMERICANS; HUMANS; INSURANCE COVERAGE; LOGISTIC MODELS; MALE; MIDDLE AGED; MULTIVARIATE ANALYSIS; ODDS RATIO; OFFICE VISITS; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; TIME FACTORS; UNITED STATES; WAITING LISTS;

EID: 77951109809     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-009-1231-2     Document Type: Article

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