메뉴 건너뛰기




Volumn 15, Issue 1, 2010, Pages 1-20

Relationship between destination image and tourists' future behavior: Observations from Jeju Island, Korea

Author keywords

Destination image; Dimension of destination image; Future behavior; Satisfaction; Segments; Structural equation model

Indexed keywords

NUMERICAL MODEL; PERCEPTION; TOURISM DEVELOPMENT; TOURISM MARKET; TOURIST ATTRACTION; TOURIST BEHAVIOR; TOURIST DESTINATION;

EID: 77950967011     PISSN: 10941665     EISSN: 17416507     Source Type: Journal    
DOI: 10.1080/10941660903510024     Document Type: Article
Times cited : (50)

References (57)
  • 1
    • 20444405530 scopus 로고
    • The antece- dents and consequences of customer satisfaction for firms
    • Anderson, E. W., & Sullivan, M. W. (1993). The antece- dents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143.
    • (1993) Marketing Science , vol.12 , Issue.2 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 2
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and rec- ommended two-step approach
    • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and rec- ommended two-step approach. Psychological Bulletin, 103(3),411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfac- tion and behavioral intentions
    • Baker, D. A., & Crompton, J. L. (2000). Quality, satisfac- tion and behavioral intentions. Annals of Tourism Research, 27(3), 785-804.
    • (2000) Annals of Tourism Research , vol.27 , Issue.3 , pp. 785-804
    • Baker, D.A.1    Crompton, J.L.2
  • 7
    • 0032752432 scopus 로고    scopus 로고
    • A model of desti- nation image formation
    • Baloglu, S., & McCleary, K. W. (1999). A model of desti- nation image formation. Annals of Tourism Research, 26(4),868-897.
    • (1999) Annals of Tourism Research , vol.26 , Issue.4 , pp. 868-897
    • Baloglu, S.1    McCleary, K.W.2
  • 8
    • 0036660220 scopus 로고    scopus 로고
    • Effect of service quality on post-visit intentions over time: The case of library
    • Banwet, D. K., & Datta, B. (2002). Effect of service quality on post-visit intentions over time: the case of library. Total Quality Management, 13(4), 537-546.
    • (2002) Total Quality Management , vol.13 , Issue.4 , pp. 537-546
    • Banwet, D.K.1    Datta, B.2
  • 9
    • 0025397298 scopus 로고
    • Comparative fit indices in structural models
    • Bentler, P. M. (1990). Comparative fit indices in structural models. Psychological Bulletin, 107(2), 238-246.
    • (1990) Psychological Bulletin , vol.107 , Issue.2 , pp. 238-246
    • Bentler, P.M.1
  • 10
    • 0034812130 scopus 로고    scopus 로고
    • Tourism image, evaluation variables and after purchase behavior: Inter-relationship
    • Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behavior: inter-relationship. Tourism Management, 22, 607-616.
    • (2001) Tourism Management , vol.22 , pp. 607-616
    • Bigne, J.E.1    Sanchez, M.I.2    Sanchez, J.3
  • 11
    • 85036325219 scopus 로고    scopus 로고
    • On the relationship between store image, store satisfaction and store loyalty
    • Bloemer, J., & Ruyter, K. (1998). On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing, 32(5/6), 499-513.
    • (1998) European Journal of Marketing , vol.32 , Issue.5-6 , pp. 499-513
    • Bloemer, J.1    Ruyter, K.2
  • 12
    • 33846523654 scopus 로고    scopus 로고
    • Impact analysis of a tourism festival on tourism destination images
    • Boo, S., & Busser, J. A. (2006). Impact analysis of a tourism festival on tourism destination images. Event Management, 9, 223-237.
    • (2006) Event Management , vol.9 , pp. 223-237
    • Boo, S.1    Busser, J.A.2
  • 13
    • 0002010105 scopus 로고
    • Analyzing models with unobserved variables: Analysis of covariance structures
    • In G. Bohmstedt & E. Borgatta (Eds.), Beverly Hills, CA: Sage
    • Carmines, E. & McIver, J. (1981). Analyzing models with unobserved variables: Analysis of covariance structures. In G. Bohmstedt & E. Borgatta (Eds.), Social measurement: Current issues. Beverly Hills, CA: Sage.
    • (1981) Social Measurement: Current Issues
    • Carmines, E.1    McIver, J.2
  • 14
    • 33748681902 scopus 로고    scopus 로고
    • The influence of market heterogeneity on the relationship between a destination's image and tourist's future behavior
    • Castro, C. B., Armario, E. M., & Ruiz, D. M. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourist's future behavior. Tourism Management, 28, 175-187.
    • (2007) Tourism Management , vol.28 , pp. 175-187
    • Castro, C.B.1    Armario, E.M.2    Ruiz, D.M.3
  • 15
    • 33947593571 scopus 로고    scopus 로고
    • How destination image and evaluative factors affect behavioral intentions
    • Chen, C. F., & Tsai, D. C. (2007). How destination image and evaluative factors affect behavioral intentions. Tourism Management, 28, 1115-1122.
    • (2007) Tourism Management , vol.28 , pp. 1115-1122
    • Chen, C.F.1    Tsai, D.C.2
  • 16
    • 77950998118 scopus 로고    scopus 로고
    • US international plea- sure travelers' images of four Mediterranean desti- nations: A comparison of visitors and non-visitors
    • Chen, J. S., & Hsu, C. H.C. (2000). US international plea- sure travelers' images of four Mediterranean desti- nations: A comparison of visitors and non-visitors. Journal of Travel Research, 38, 2-10.
    • (2000) Journal of Travel Research , vol.38 , pp. 2-10
    • Chen, J.S.1    Hsu, C.H.C.2
  • 17
    • 0345337356 scopus 로고
    • Traveler destination image modification process and its marketing implications
    • Chon, K. (1990). Traveler destination image modification process and its marketing implications. Developments in Marketing Science, 13, 480-482.
    • (1990) Developments In Marketing Science , vol.13 , pp. 480-482
    • Chon, K.1
  • 18
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments
    • Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin, J.J.1    Brady, M.K.2    Hult, G.T.M.3
  • 19
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56, 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 21
    • 0002113043 scopus 로고
    • The measurement of destination image: An empirical assessment
    • Echtner, C. M., & Ritchie, B. (1993). The measurement of destination image: An empirical assessment. Journal of Travel Research, 31(4), 3-13.
    • (1993) Journal of Travel Research , vol.31 , Issue.4 , pp. 3-13
    • Echtner, C.M.1    Ritchie, B.2
  • 22
    • 0002079587 scopus 로고
    • Image differ- ences between prospective, first-time, and repeat visitors to the Lower Rio Grande Valley
    • Fakeye, P. C., & Crompton, J. R. (1991). Image differ- ences between prospective, first-time, and repeat visitors to the Lower Rio Grande Valley. Journal of Travel Research, 30(2), 10-16.
    • (1991) Journal of Travel Research , vol.30 , Issue.2 , pp. 10-16
    • Fakeye, P.C.1    Crompton, J.R.2
  • 23
    • 0003174134 scopus 로고    scopus 로고
    • Managing the tourist destination's image
    • Font, X. (1997). Managing the tourist destination's image. Journal of Vacation Marketing, 3, 123-131.
    • (1997) Journal of Vacation Marketing , vol.3 , pp. 123-131
    • Font, X.1
  • 24
    • 0002469577 scopus 로고
    • A national customer satisfaction bar- ometer: The Swedish experience
    • Fornell, C. (1992). A national customer satisfaction bar- ometer: The Swedish experience. Journal of Marketing, 56(1),6-21.
    • (1992) Journal of Marketing , vol.56 , Issue.1 , pp. 6-21
    • Fornell, C.1
  • 25
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1),39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 26
    • 0023067191 scopus 로고
    • Use of cognitive maps to deter- mine perceived tourism region
    • Fridgen, J. D. (1987). Use of cognitive maps to deter- mine perceived tourism region. Leisure Sciences, 9, 101-117.
    • (1987) Leisure Sciences , vol.9 , pp. 101-117
    • Fridgen, J.D.1
  • 28
    • 0003281046 scopus 로고    scopus 로고
    • Defining consumer satisfaction
    • Retrieved September 23, 2005, from
    • Giese, J. L., & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 2000 (1). Retrieved September 23, 2005, from http://www.amsreview.org/articles/giese01-2000.pdf
    • (2000) Academy of Marketing Science Review , vol.2000 , Issue.1
    • Giese, J.L.1    Cote, J.A.2
  • 30
    • 34249804386 scopus 로고    scopus 로고
    • US travelers' images of the state of Mississippi as a tourist destination
    • Hallab, Z., & Kim, K. (2005). US travelers' images of the state of Mississippi as a tourist destination. Tourism Analysis, 10(4), 393-403.
    • (2005) Tourism Analysis , vol.10 , Issue.4 , pp. 393-403
    • Hallab, Z.1    Kim, K.2
  • 31
    • 77951002426 scopus 로고    scopus 로고
    • Jeju Special Self-governing Provincial Tourism Association, Retrieved March 27, 2009, from
    • Jeju Special Self-governing Provincial Tourism Association. (2009a). General information of Jeju Island. Retrieved March 27, 2009, from http://www.hijeju.or.kr/english/history/general.html
    • (2009) General Information of Jeju Island
  • 32
    • 77950990029 scopus 로고    scopus 로고
    • Jeju Special Self-governing Provincial Tourism Association, Retrieved March 27, 2009, from
    • Jeju Special Self-governing Provincial Tourism Association. (2009b). World natural heritage of Jeju Island. Retrieved March 27, 2009, from http://www.hijeju.or.kr/english/jejuinfo/seogwipo_focus.html
    • (2009) World Natural Heritage of Jeju Island
  • 33
    • 77950986962 scopus 로고    scopus 로고
    • Jeju Special Self-governing Provincial Tourism Association, Retrieved March 27, 2009, from
    • Jeju Special Self-governing Provincial Tourism Association. (2009c). Variety of Jeju Island. Retrieved March 27, 2009, from http://www.hijeju.or.kr/english/jejuinfo/jeju.html
    • (2009) Variety of Jeju Island
  • 34
    • 77951002096 scopus 로고    scopus 로고
    • Jeju Tourism Association, Retrieved August 14, 2003, from
    • Jeju Tourism Association. (2003a). Jeju tourism statistics from 1993 to 2000. Retrieved August 14, 2003, from http://www.hijeju.or.kr/APP/bbs/board.php?bo_table=total&wr_id=8&page=6
    • (2003) Jeju Tourism Statistics From 1993 to 2000
  • 35
    • 77950964320 scopus 로고    scopus 로고
    • Jeju Tourism Association, Retrieved August 14, 2003, from
    • Jeju Tourism Association. (2003b). Jeju tourism statistics in 2001. Retrieved August 14, 2003, from http://www.hijeju.or.kr/APP/bbs/board.php?bo_table=total&wr_id=14&page=6
    • (2003) Jeju Tourism Statistics In 2001
  • 36
    • 77950964320 scopus 로고    scopus 로고
    • Jeju Tourism Association, Retrieved August 14, 2003, from
    • Jeju Tourism Association. (2003c). Jeju tourism statistics in 2002. Retrieved August 14, 2003, from http://www.hijeju.or.kr/APP/bbs/board.php?bo_table=total&wr_id=22&page=5
    • (2003) Jeju Tourism Statistics In 2002
  • 37
    • 0001352565 scopus 로고
    • Recent develop- ments in structural equation modeling
    • Joreskog, K. G., & Sorbom, D. (1982). Recent develop- ments in structural equation modeling. Journal of Marketing Research, 14(4), 404-416.
    • (1982) Journal of Marketing Research , vol.14 , Issue.4 , pp. 404-416
    • Joreskog, K.G.1    Sorbom, D.2
  • 39
    • 0012804896 scopus 로고    scopus 로고
    • Perceived attractiveness of Korean destinations
    • Kim, H. B. (1998). Perceived attractiveness of Korean destinations. Annals of Tourism Research, 25(2), 340-361.
    • (1998) Annals of Tourism Research , vol.25 , Issue.2 , pp. 340-361
    • Kim, H.B.1
  • 40
    • 0346811480 scopus 로고    scopus 로고
    • Korea Tourism Organization, Retrieved September 10, 2003, from
    • Korea Tourism Organization. (2003). Annual report 2002. Retrieved September 10, 2003, from http://knto.or.kr
    • (2003) Annual Report 2002
  • 43
    • 27744546956 scopus 로고    scopus 로고
    • Korea's destination image formed by the 2002 world cup
    • Lee, C. K., Lee, Y. K., & Lee, B. K. (2005). Korea's destination image formed by the 2002 world cup. Annals of Tourism Research, 22(4), 839-858.
    • (2005) Annals of Tourism Research , vol.22 , Issue.4 , pp. 839-858
    • Lee, C.K.1    Lee, Y.K.2    Lee, B.K.3
  • 44
    • 84986172529 scopus 로고    scopus 로고
    • Image segmentation: The case of a tourism destination
    • Leisen, B. (2001). Image segmentation: The case of a tourism destination. Journal of Services Marketing, 15(1),49-66.
    • (2001) Journal of Services Marketing , vol.15 , Issue.1 , pp. 49-66
    • Leisen, B.1
  • 45
    • 0001655351 scopus 로고    scopus 로고
    • Pictorial element of destination in image formation
    • MacKay, K. J., & Fesenmaier, D. R. (1997). Pictorial element of destination in image formation. Annals of Tourism Research, 24(3), 537-565.
    • (1997) Annals of Tourism Research , vol.24 , Issue.3 , pp. 537-565
    • Mackay, K.J.1    Fesenmaier, D.R.2
  • 46
    • 84970532799 scopus 로고
    • The role of awareness and familiarity with a destination: The Central Florida case
    • Milman, A., & Pizam, A. (1995). The role of awareness and familiarity with a destination: The Central Florida case. Journal of Travel Research, 33(3), 21-27.
    • (1995) Journal of Travel Research , vol.33 , Issue.3 , pp. 21-27
    • Milman, A.1    Pizam, A.2
  • 47
    • 10844292977 scopus 로고    scopus 로고
    • The role of structural equation modeling in scale development
    • Noar, S. M. (2003). The role of structural equation modeling in scale development. Structural Equation Modeling, 10(4), 622-647.
    • (2003) Structural Equation Modeling , vol.10 , Issue.4 , pp. 622-647
    • Noar, S.M.1
  • 49
    • 0000855297 scopus 로고    scopus 로고
    • Convention destination images: Analysis of association meeting planners' perceptions
    • Oppermann, M. (1996). Convention destination images: Analysis of association meeting planners' perceptions. Tourism Management, 17(3), 175-182.
    • (1996) Tourism Management , vol.17 , Issue.3 , pp. 175-182
    • Oppermann, M.1
  • 50
    • 0041627728 scopus 로고    scopus 로고
    • Convention participation decision-making process
    • Oppermann, M., & Chon, K. (1997). Convention participation decision-making process. Annals of Tourism Research, 24(1), 178-191.
    • (1997) Annals of Tourism Research , vol.24 , Issue.1 , pp. 178-191
    • Oppermann, M.1    Chon, K.2
  • 51
    • 2342583418 scopus 로고    scopus 로고
    • The roles of quality, perceived value and satisfaction in predicting cruise passengers' behav- ioral intentions
    • Petrick, J. F. (2004). The roles of quality, perceived value and satisfaction in predicting cruise passengers' behav- ioral intentions. Journal of Travel Research, 42(4), 397-407.
    • (2004) Journal of Travel Research , vol.42 , Issue.4 , pp. 397-407
    • Petrick, J.F.1
  • 52
    • 84994292909 scopus 로고    scopus 로고
    • The effects of service quality, perceived value and customer satisfaction on behavioral intentions
    • Tam, J. L. M. (2000). The effects of service quality, perceived value and customer satisfaction on behavioral intentions. Journal of Hospitality and Leisure Marketing, 6(4), 31-43.
    • (2000) Journal of Hospitality and Leisure Marketing , vol.6 , Issue.4 , pp. 31-43
    • Tam, J.L.M.1
  • 53
    • 0010413837 scopus 로고    scopus 로고
    • An examination of the role of beneficial image in tourist destination selection
    • Tapachai, N., & Waryszak, R. (2000). An examination of the role of beneficial image in tourist destination selection. Journal of Travel Research, 39, 37-44.
    • (2000) Journal of Travel Research , vol.39 , pp. 37-44
    • Tapachai, N.1    Waryszak, R.2
  • 54
    • 0002725760 scopus 로고
    • The role of perceived inhibitors and facilitators in pleasure travel destination decisions
    • Um, S., & Crompton, J. L. (1992). The role of perceived inhibitors and facilitators in pleasure travel destination decisions. Journal of Travel Research, 30(3), 18-25.
    • (1992) Journal of Travel Research , vol.30 , Issue.3 , pp. 18-25
    • Um, S.1    Crompton, J.L.2
  • 55
    • 0024571922 scopus 로고
    • A general model of traveler destination choice
    • Woodside, A. G., & Lysonski, S. (1989). A general model of traveler destination choice. Journal of Travel Research, 27(4), 8-14.
    • (1989) Journal of Travel Research , vol.27 , Issue.4 , pp. 8-14
    • Woodside, A.G.1    Lysonski, S.2
  • 56
    • 0024804466 scopus 로고
    • Linking service quality, customer satisfaction, and be- havioral intention
    • Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking service quality, customer satisfaction, and be- havioral intention. Journal of Health Care Marketing, 9(4),5-17.
    • (1989) Journal of Health Care Marketing , vol.9 , Issue.4 , pp. 5-17
    • Woodside, A.G.1    Frey, L.L.2    Daly, R.T.3
  • 57
    • 84986116798 scopus 로고    scopus 로고
    • Managing the image of your bank; the glue that binds
    • Worcester, R. M. (1997). Managing the image of your bank; the glue that binds. International Journal of Bank Marketing, 15(5), 146-152.
    • (1997) International Journal of Bank Marketing , vol.15 , Issue.5 , pp. 146-152
    • Worcester, R.M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.