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Volumn 33, Issue 2, 2009, Pages 7-31

The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation

(1)  Brook, Paul a  

a NONE

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EID: 77950755702     PISSN: 03098168     EISSN: None     Source Type: Journal    
DOI: 10.1177/030981680909800101     Document Type: Article
Times cited : (77)

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