The Vendor Mind-Set: The Devolution From Organizational Consultant to Street Peddler

Consulting Psychology Journal

Volumn 50, Issue 2, 1998, Pages 87-100

  Church, Allan H ^a   Waclawski, Janine ^a  

^a Pelham Associates Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77949877165     PISSN: 10659293     EISSN: None     Source Type: Journal    
DOI: 10.1037/1061-4087.50.2.87     Document Type: Article

References (67)

1. Adams S. The Dilbert principle (1996), Harper Business, New York
2. Adams S. The Dilbert future (1997), Harper Business, New York
3. After the storm, it's full steam ahead, Management Consultant International. (1996). 84, 8.
4. The American Heritage College Dictionary. (1997). 3rd ed. Boston: Houghton Mifflin.
5. Beckhard R. The confrontational meeting. Harvard Business Review 45 (1967) 149
6. Bell C.R. Customers as partners: Building relationships that last (1994), Berrett-Koehler, San Francisco
7. Bellah R.N., Madsen R., Sullivan W.M., Swidler A., and Tipton S.M. Habits of the heart: Individualism and commitment in American life (1985), Harper & Row, New York
8. Block P. Flawless consulting: A guide to getting your expertise used (1981), University Associates, San Diego, CA
9. Boje D.M., and Winsor R.D. The resurrection of Taylorism: Total quality management's hidden agenda. Journal of Organizational Change Management 6 4 (1993) 57-70
10. Brockner J. The effects of work layoffs on survivors: Research, theory, and practice. In: Staw B.M., and Cummings L.L. (Eds). Research in organizational behavior Vol. 10 (1988), JAI Press, Greenwich, CT 213-255
11. Bunker B.B., and Alban B.T. Large group interventions: Engaging the whole system for rapid change (1997), Jossey-Bass, San Francisco
12. Burke W.W. Organization development: A process of learning and changing. 2nd ed. (1994), Addison-Wesley, Reading, MA
13. Burke W.W., Javitch M.J., Waclawski J., and Church A.H. The dynamics of midstream consulting. Consulting Psychology Journal: Practice and Research 49 (1997) 83-95
14. Cascio W.F. Downsizing: What do we know? What have we learned?. Academy of Management Executive 7 (1993) 95
15. Church A.H., Boje D.M., Lillrank P., Schmidt W.H., and Shani A.B. From both sides now: Total quality management: Something old or something new?. The Industrial-Organizational Psychologist 32 4 (1995) 55-63
16. Church A.H., Judge T., Klimoski R.J., and Latham G. From both sides now: The impact of I/O psychology. The Industrial-Organizational Psychologist 35 1 (1997) 103-113
17. Church A.H., Locke E.A., Marsick V.J., and Rahim A. From both sides now: The learning organization?. The Industrial-Organizational Psychologist 35 2 (1997) 57-66
18. Church A.H., and Bracken D.W. Advancing the state of the art of 360-degree feedback: Special issue: Editor's comments on research and practice of multirater assessment. Group and Organizational Management 22 2 (1997) 149-161
19. Church A.H., Burke W.W., and Van Eynde D.F. Values, motives, and interventions of organization development practitioners. Group & Organization Management 19 1 (1994) 5-50
20. Church A.H., Javitch M., and Burke W.W. Enhancing professional service quality: Feedback is the way to go. Managing Service Quality 5 3 (1995) 29-33
21. Church A.H., and Waclawski J. The effects of personality orientation and executive behavior on subordinate perceptions of workgroup enablement. International Journal of Organizational Analysis 4 (1996) 20-51
22. Church, A.H., & Waclawski, J. (in press). Multi-rater degree feedback systems: How to make them work. Quality Progress.
23. Church A.H., Waclawski J., and Burke W.W. OD practitioners as facilitators of change: An analysis of survey results. Group & Organization Management 21 1 (1996) 22-66
24. Church A.H., Waclawski J., and Siegal W. Will the real OD practitioner please stand up? A call for change in the field. Organization Development Journal 14 2 (1996) 5
25. Clinkenbeard D.E. HR aspects critical to success in business re-engineering (1995), Kennedy, Fitzwilliam, NH
26. Daily C. Is the customer always right?. Academy of Management Executive 10 (1996) 105-106
27. Deming W.E. Out of the crisis (1982), Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge
28. Edwards M.R., and Ewen A.J. 360 feedback: The powerful new model for employee assessment and performance improvement (1996), AMACOM, New York
29. An exciting challenge, Management Consultant International. (1995). 72, 10, 14.
30. French J.R.P., and Raven B.H. The bases of social power. In: Cartwright D. (Ed). Studies in social power (1959), University of Michigan, Institute for Social Research, Ann Arbor 150-167
31. French W.L., and Bell C.H. Organization development: Behavioral science interventions for organization improvement. 4th ed. (1990), Prentice Hall, Englewood Cliffs, NJ
32. Gellerman W., Frankel M.S., and Ladenson R. Values and ethics in organization and human systems development: Responding to dilemmas in professional life (1990), Jossey-Bass, San Francisco
33. Golembiewski R.T., and Sun B. QWL improves worksite quality: Success rates in a large pool of studies. Human Resource Development Quarterly 1 (1990) 35-43
34. Hakel M.D. The consulting academician. In: Bray D. (Ed). Working with organizations and their people: A guide to human resources practice (1991), Guilford Press, New York 151-171
35. Hammer M., and Champy J. Reengineering the corporation (1993), Harper Business, New York
36. Harrington H.J. Business process improvement: The breakthrough strategy for total quality, productivity, and competitiveness (1991), McGraw-Hill, New York
37. Harvey J.B. The Abilene paradox and other meditations on management (1988), Lexington Books, Lexington, MA
38. In: Hornstein H.A., Bunker B.B., Burke W.W., Gindes M., and Lewicki R.J. (Eds). Social intervention: A behavioral science approach (1971), Free Press, New York
39. Jalajas D.S., and Bommer M. The effect of downsizing on the behaviors and motivations of survivors. Organization Development Journal 14 2 (1996) 45-54
40. Juran J.M. Juran on leadership for quality: An executive handbook (1989), Free Press, New York
41. Kanter R.M., Stein B.A., and Jick T.D. The challenge of organizational change: How companies experience it and leaders guide it (1992), Free Press, New York
42. Katz D., and Kahn R.L. The social psychology of organizations. 2nd ed. (1978), Wiley, New York
43. Kouzes J.M., and Posner B.Z. The leadership challenge: How to get extraordinary things done in organizations (1987), Jossey-Bass, San Francisco
44. Lepsinger R., and Lucia A.D. The art and science of 360 feedback (1997), Pfeiffer/Jossey-Bass, San Francisco
45. Maister D.H. Managing the professional service firm (1993), Free Press, New York
46. McDaniel, R.N. (1998, January 29). Re: ODNet: The Term "Vendor.". Message posted on the Organization Development Network Internet list server.
47. Micklethwait J., and Wooldridge A. The witch doctors: Making sense of the management gurus (1996), Times Business, New York
48. Moore M. Downsize this! Random threats from an unarmed American (1996), Crown, New York
49. Nicoll D. From the editor. OD Practitioner 29 3 (1997) 3-6
50. Noer D. Healing the wounds: Overcoming the trauma of layoffs and revitalizing downsized organizations (1993), Jossey-Bass, San Francisco
51. Sashkin M., and Kiser K.J. Total quality management (1991), Ducochon Press, Seabrook, MD
52. Schaffer R.H., and Thomson H.A. Successful change programs begin with results. Harvard Business Review 70 (1992) 80-89
53. Schein E.H. Process consultation: Vol. 1. Its role in organizational development. 2nd ed. (1988), Addison-Wesley, Reading, MA
54. Schmidt W.H., and Finnigan J.P. The race without a finish line: America's quest for total quality (1993), Jossey-Bass, San Francisco
55. Senge P.M. The fifth discipline: The art and practice of the learning organization (1990), Doubleday, New York
56. Shapiro B. 'Dilbert' hits close to home for some I/O psychologists. APA Monitor 28 10 (1997) 34
57. Smith C.R. Wall Street's lean, mean consultants. Wall Street & Technology 12 11 (1995) 26-34
58. Spector B., and Beer M. Beyond TQM programmes. Journal of Organizational Change Management 7 2 (1994) 63-70
59. Suryanarayanan S. Trends and outlook for U.S. consulting. Journal of Management Consulting 5 4 (1989) 3-9
60. Swanson R. The witch doctor's pharmacist. Human Resource Development International 1 1 (1998) 7-8
61. Tichy N.M., and Sherman S. Control your destiny or someone else will. How Jack Welch is making General Electric the world's most competitive corporation (1993), Doubleday, New York
62. Van Eynde D.F., Church A.H., and Burke W.W. Internal or external: Which way to go?-A research report on the practice of organization development. Organization Development Journal 13 2 (1995) 51-58
63. Waclawski, J., Bachiochi, P.D., Church, A.H., Farr, J.L., & Rogelberg, S.G. (1997, August). The Dilbert factor: The effect of cynicism on the psychology of organizations. Panel discussion conducted at the 105th Annual Convention of the American Psychological Association, Chicago, IL.
64. Waclawski J., Church A.H., and Burke W.W. Women and men as organizational development practitioners: An analysis of differences and similarities. Consulting Psychology Journal: Practice and Research 47 (1995) 89-107
65. Watkins K.E., and Marsick V.J. Sculpting the learning organization: Lessons in the art and science of systemic change (1993), Jossey-Bass, San Francisco
66. Weisbord M.R. Future search: An action guide to finding common ground in organizations and communities (1995), Berrett-Koehler, San Francisco
67. Whelehan S. Whelehan Capturing a moving target: Change management (1995), Kennedy, Fitzwilliam, NH