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Volumn , Issue , 2009, Pages 249-270

Putting citizens first: Service delivery and integrated public governance

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77949299599     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (7)

References (38)
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    • Corporate management at top level of governments: The Canadian case
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  • 8
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    • The government of Canada. Government on-line and citizen-centred service
    • edited by Sandford Borins et al., Toronto: University of Toronto Press
    • Brown, David. (2007). "The Government of Canada. Government On-Line and Citizen-Centred Service." In Digital State at the Leading Edge, edited by Sandford Borins et al., 37-68. Toronto: University of Toronto Press.
    • (2007) Digital State at the Leading Edge , pp. 37-68
    • Brown, D.1
  • 11
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    • Canada, Public Service 2000, Ottawa: Minister of Government Services
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    • (1990) The Renewal of the Public Service of Canada
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    • Ottawa: Queen's Printer
    • Canada, Royal Commission on Government Organization (Glassco Commission). (1965). Report, vol. 1. Ottawa: Queen's Printer.
    • (1965) Report , vol.1
  • 15
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    • Building E-government: Organisational and cultural change in public administration
    • edited by E. Lynn Oliver and Larry Sanders. Regina: Canadian Plains Research Centre, University of Regina
    • Culbertson, Stuart. (2004). "Building E-Government: Organisational and Cultural Change in Public Administration. " In E-Government Reconsidered, edited by E. Lynn Oliver and Larry Sanders. Regina: Canadian Plains Research Centre, University of Regina.
    • (2004) E-government Reconsidered
    • Culbertson, S.1
  • 17
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    • Erin Research Inc, For the Citizen-Centred Network and the Canadian Centre for Management Development. Ottawa: Canadian Centre for Management Development
    • Erin Research Inc. (1998). Citizens First. For the Citizen-Centred Network and the Canadian Centre for Management Development. Ottawa: Canadian Centre for Management Development.
    • (1998) Citizens First
  • 18
    • 84897204403 scopus 로고    scopus 로고
    • For the Public Sector Service Delivery Council and the Institute of Public Administration of Canada. Toronto: Institute of Public Administration of Canada
    • -. (2000). Citizens First 2. For the Public Sector Service Delivery Council and the Institute of Public Administration of Canada. Toronto: Institute of Public Administration of Canada.
    • (2000) Citizens First 2
    • Dinsdale, G.1    Brian Marson, D.2
  • 19
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    • For the Institute for Citizen-Centred Service and the Institute of Public Administration of Canada. Toronto: Institute of Public Administration of Canada
    • -. (2003). Citizens First 3. For the Institute for Citizen-Centred Service and the Institute of Public Administration of Canada. Toronto: Institute of Public Administration of Canada.
    • (2003) Citizens First 3
    • Dinsdale, G.1    Brian Marson, D.2
  • 21
    • 0004004769 scopus 로고    scopus 로고
    • Toronto: KPMG Centre for Government Foundation and Institute of Public Administration of Canada
    • Ford, Robin and David Zussman, eds. (1997). Alternative Service Delivery: Sharing Governance in Canada. Toronto: KPMG Centre for Government Foundation and Institute of Public Administration of Canada.
    • (1997) Alternative Service Delivery: Sharing Governance in Canada
    • Ford, R.1    Zussman, D.2
  • 24
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    • The liberal and the bureaucrat: A rose by any other name
    • Hodgetts, J. E. (1955). "The Liberal and the Bureaucrat: A Rose by Any Other Name." Queen's Quarterly. 62:176-183.
    • (1955) Queen's Quarterly , vol.62 , pp. 176-183
    • Hodgetts, J.E.1
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    • Royal commissions and public service reform: A personal memoir
    • -. (2007). "Royal Commissions and Public Service Reform: A Personal Memoir." Canadian Public Administration. 50:4:1-12.
    • (2007) Canadian Public Administration , vol.50 , Issue.4 , pp. 1-12
    • Hodgetts, J.E.1
  • 28
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    • Partnership and public administration: Conceptual and practical considerations
    • Kernaghan, Kenneth. (1993). "Partnership and Public Administration: Conceptual and Practical Considerations." Canadian Public Administration. 36:1:57-76.
    • (1993) Canadian Public Administration , vol.36 , Issue.1 , pp. 57-76
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    • The emerging public service culture: Values, ethics, and reforms
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    • (1994) Canadian Public Administration , vol.37 , Issue.4 , pp. 614-630
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  • 33
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    • Citizen-centred service in Canada: From research to results
    • edited by David Siegel and Ken Rasmussen. Toronto: University of Toronto Press
    • Marson, Brian. (2008). "Citizen-Centred Service in Canada: From Research to Results." In Professionalism and Public Service: Essays in Honour of Kenneth Kernaghan, edited by David Siegel and Ken Rasmussen. Toronto: University of Toronto Press.
    • (2008) Professionalism and Public Service: Essays in Honour of Kenneth Kernaghan
    • Marson, B.1
  • 35
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    • (2005) Citizens First 4
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    • Conceptual and practical considerations in alternative service delivery
    • Wilkins, John K. (2003). "Conceptual and Practical Considerations in Alternative Service Delivery." International Review of Administrative Sciences. 69:2:173-189.
    • (2003) International Review of Administrative Sciences , vol.69 , Issue.2 , pp. 173-189
    • Wilkins, J.K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.