Postoperative patient complaints: a prospective interview study of 12,276 patients

Journal of Clinical Anesthesia

Volumn 22, Issue 1, 2010, Pages 13-21

  Lehmann, Michael ^a   Monte, Kai ^a   Barach, Paul ^b,c   Kindler, Christoph H ^d  

^a UNIVERSITY HOSPITAL BASEL   (Switzerland)

^b UNIVERSITY OF SOUTH FLORIDA   (United States)

^c UNIVERSITY MEDICAL CENTER UTRECHT   (Netherlands)

^d Kantonsspital Aarau ^*  (Switzerland)

Author keywords

Adverse events; Complications; Patient complaints; Patient safety; Quality improvement; Taxonomy

Indexed keywords

ADULT; ADVERSE OUTCOME; ARTICLE; BACKACHE; DELIRIUM; FEMALE; GENERAL ANESTHESIA; HEADACHE; HEALTH CARE QUALITY; HOARSENESS; HUMAN; INFECTION; LOGISTIC REGRESSION ANALYSIS; MAJOR CLINICAL STUDY; MALE; MOUTH INJURY; NERVE INJURY; NOSE INJURY; PATIENT SAFETY; PATIENT SATISFACTION; POSTOPERATIVE NAUSEA AND VOMITING; POSTOPERATIVE PAIN; POSTOPERATIVE PERIOD; PRIORITY JOURNAL; PROSPECTIVE STUDY; REGIONAL ANESTHESIA; SHIVERING; SORE THROAT; STRUCTURED INTERVIEW; SURGICAL PATIENT; URINE RETENTION; VISUAL ANALOG SCALE;

ANESTHESIA, CONDUCTION; ANESTHESIA, GENERAL; FEMALE; HUMANS; INCIDENCE; MALE; MIDDLE AGED; PATIENT SATISFACTION; POSTOPERATIVE COMPLICATIONS; PROSPECTIVE STUDIES;

EID: 77649122173     PISSN: 09528180     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jclinane.2009.02.015     Document Type: Article

References (38)

1. Beecher H.K., and Todd D.P. A study of the deaths associated with anesthesia and surgery: based on a study of 599,548 anesthesias in ten institutions 1948-1952. Ann Surg 140 (1954) 2-35
2. Cooper J.B., Newbower R.S., Long C.D., and McPeek B. Preventable anesthesia mishaps: a study of human factors. Anesthesiology 49 (1978) 399-406
3. Amalberti R., Auroy Y., Berwick D., and Barach P. Five system barriers to achieving ultrasafe health care. Ann Intern Med 142 (2005) 756-764
4. Aitkenhead A.R. Injuries associated with anaesthesia. A global perspective. Br J Anaesth 95 (2005) 95-109
5. Myles P.S., Williams D.L., Hendrata M., Anderson H., and Weeks A.M. Patient satisfaction after anaesthesia and surgery: results of a prospective survey of 10,811 patients. Br J Anaesth 84 (2000) 6-10
6. Bain J., Kelly H., Snadden D., and Staines H. Day surgery in Scotland: patient satisfaction and outcomes. Qual Health Care 8 (1999) 86-91
7. Bothner U., Schwilk B., Steffen P., Eberhart L.H., Becker U., and Georgieff M. Perioperative monitoring of the course of anesthesia, the postanesthesia visit and inquiry of patient satisfaction. A prospective study of parameters in process and outcome quality in anesthesia. Anasthesiol Intensivmed Notfallmed Schmerzther 31 (1996) 608-614
8. Heidegger T., Husemann Y., Nuebling M., et al. Patient satisfaction with anaesthesia care: development of a psychometric questionnaire and benchmarking among six hospitals in Switzerland and Austria. Br J Anaesth 89 (2002) 863-872
9. Hüppe M., Beckhoff M., Klotz K.F., et al. Reliability and validity of the Anaesthesiological Questionnaire for electively operated patients. Anaesthesist 52 (2003) 311-320
10. Harms C., Nübling M., Langewitz W., and Kindler C.H. Patient satisfaction with continued versus divided anesthetic care. J Clin Anesth 19 (2007) 9-14
11. Lee A., and Lum M.E. Measuring anaesthetic outcomes. Anaesth Intensive Care 24 (1996) 685-693
12. Agresti A. Categorical Data Analysis. 2nd ed (2002), Wiley-Interscience, New York 165-282
13. Faraway J. Extending the Linear Model with R. Generalized Linear, Mixed Effects and Nonparametric Regression Models (2006), Chapman & Hall/CRC, Boca Raton, FL 25-113
14. R Development Core Team. R: A Language and Environment for Statistical Computing (2008), R Foundation for Statistical Computing, Vienna, Austria
15. Barach P., and Kelly M.J. Medical errors and patient safety in Massachusetts: what is the role of the Commonwealth?. Issue Brief (Mass Health Policy Forum) 10 (2000) 1-32
16. Bates D.W. Medication errors. How common are they and what can be done to prevent them?. Drug Saf 15 (1996) 303-310
17. Runciman W.B., Williamson J.A., Deakin A., Benveniste K.A., Bannon K., and Hibbert P.D. An integrated framework for safety, quality and risk management: an information and incident management system based on a universal patient safety classification. Qual Saf Health Care 15 Suppl 1 (2006) i82-i90
18. Apfel C.C., and Roewer N. Postoperative nausea and vomiting. Anaesthesist 53 (2004) 377-389
19. Dolin S.J., and Cashman J.N. Tolerability of acute postoperative pain management: nausea, vomiting, sedation, pruritis, and urinary retention. Evidence from published data. Br J Anaesth 95 (2005) 584-591
20. Eberhart L.H., Morin A.M., Guber D., et al. Applicability of risk scores for postoperative nausea and vomiting in adults to paediatric patients. Br J Anaesth 93 (2004) 386-392
21. Biro P., Seifert B., and Pasch T. Complaints of sore throat after tracheal intubation: a prospective evaluation. Eur J Anaesthesiol 22 (2005) 307-311
22. Hamdan A.L., Sibai A., Rameh C., and Kanazeh G. Short-term effects of endotracheal intubation on voice. J Voice 21 (2007) 762-768
23. Hara K., and Maruyama K. Effect of additives in lidocaine spray on postoperative sore throat, hoarseness and dysphagia after total intravenous anaesthesia. Acta Anaesthesiol Scand 49 (2005) 463-467
24. Maruyama K., Sakai H., Miyazawa H., et al. Sore throat and hoarseness after total intravenous anaesthesia. Br J Anaesth 92 (2004) 541-543
25. Folwaczny M., and Hickel R. Oro-dental injuries during intubation anesthesia. Anaesthesist 47 (1998) 707-731
26. Keita H., Diouf E., Tubach F., et al. Predictive factors of early postoperative urinary retention in the postanesthesia care unit. Anesth Analg 101 (2005) 592-596
27. Pertek J.P., and Haberer J.P. Effects of anesthesia on postoperative micturition and urinary retention. Ann Fr Anesth Reanim 14 (1995) 340-351
28. Cohendy R., Brougere A., and Cuvillon P. Anaesthesia in the older patient. Curr Opin Clin Nutr Metab Care 8 (2005) 17-21
29. Dyer C.B., Ashton C.M., and Teasdale T.A. Postoperative delirium. A review of 80 primary data-collection studies. Arch Intern Med 155 (1995) 461-465
30. Wu C.L., Hsu W., Richman J.M., and Raja S.N. Postoperative cognitive function as an outcome of regional anesthesia and analgesia. Reg Anesth Pain Med 29 (2004) 257-268
31. Daunderer M., and Schwender D. Unwanted wakefulness during general anesthesia. Anaesthesist 53 (2004) 581-592
32. Ghoneim M.M. Awareness during anesthesia. Anesthesiology 92 (2000) 597-602
33. Schwender D., Klasing S., Daunderer M., Madler C., Pöppel E., and Peter K. Awareness during general anesthesia. Definition, incidence, clinical relevance, causes, avoidance and medicolegal aspects. Anaesthesist 44 (1995) 743-754
34. White E., and Crosse M.M. The aetiology and prevention of peri-operative corneal abrasions. Anaesthesia 53 (1998) 157-161
35. Thierbach A., Fichtner K., Kugler A., and Dick W. Patient's emotional satisfaction with anaesthetic care. Anasthesiol Intensivmed Notfallmed Schmerzther 38 (2003) 85-93
36. Saal D., Nuebling M., Husemann Y., and Heidegger T. Effect of timing on the response to postal questionnaires concerning satisfaction with anaesthesia care. Br J Anaesth 94 (2005) 206-210
37. Langewitz W., Keller A., Denz M., Wössmer-Buntschu B., and Kiss A. The Patient Satisfaction Questionnaire: a suitable tool for quality control in the physician-patient relationship?. Psychother Psychosom Med Psychol 45 (1995) 351-357
38. Rothman K.J. No adjustments are needed for multiple comparisons. Epidemiology 1 (1990) 43-46