Improving IT change management processes with automated risk assessment

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5841 LNCS, Issue , 2009, Pages 71-84

  Araujo Wickboldt, Juliano ^a   Armando Bianchin, Luís ^a   Castagna Lunardi, Roben ^a   Girardi Andreis, Fabrício ^a   Da Costa Cordeiro, Weverton Luis ^a   Bonato Both, Cristiano ^a   Zambenedetti Granville, Lisandro ^a   Paschoal Gaspary, Luciano ^a   Trastour, David ^b   Bartolini, Claudio ^c  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

^b HEWLETT PACKARD LABORATORIES   (United Kingdom)

^c HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATED SOLUTIONS; BUSINESS CONTINUITY; DYNAMIC ENVIRONMENTS; EMPIRICAL KNOWLEDGE; HIGH QUALITY SERVICE; HISTORICAL DATA; IT CHANGE MANAGEMENT; IT INFRASTRUCTURES; KEY PROCESS; SERVICE DISRUPTIONS;

RISK MANAGEMENT; BEHAVIORAL RESEARCH; DECISION MAKING;

RISK ASSESSMENT;

EID: 77349101547     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-04989-7_6     Document Type: Conference Paper

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