On the risk exposure and priority determination of changes in IT service management

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4785 LNCS, Issue , 2007, Pages 147-158

  Sauvé, Jacques P ^a   Santos, Rodrigo A ^a   Almeida, Rodrigo R ^a   Antao B Moura J ^a  

^a FEDERAL UNIVERSITY OF CAMPINA GRANDE   (Brazil)

Author keywords

Business driven IT management; Change management; Change prioritization; IT service management; Risk

Indexed keywords

DECISION THEORY; INFORMATION MANAGEMENT; INFORMATION SERVICES; RISK ASSESSMENT; RISKS;

FINANCIAL METRICS; FORMAL MODELS; RISK EXPOSURE METRIC; BUSINESS PERSPECTIVE; BUSINESS-DRIVEN IT MANAGEMENT; CHANGE MANAGEMENT; CHANGE MANAGEMENT PROCESS; IT SERVICE MANAGEMENT; IT SERVICE PROVIDERS; PRIORITIZATION;

INFORMATION TECHNOLOGY; RISK MANAGEMENT;

EID: 38149013875     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-75694-1_13     Document Type: Conference Paper

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