Changing from a product to a process perspective for service improvements in a manufacturing company

TQM Journal

Volumn 22, Issue 1, 2010, Pages 26-40

  Cronemyr, Peter ^a   Witell, Lars ^b  

^a Propia AB   (Sweden)

^b KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Feedback; Manufacturing industries; Service levels; Six Sigma

Indexed keywords

ACTION RESEARCH; DESIGN/METHODOLOGY/APPROACH; DRIVING FACTORS; FIRE FIGHTING; GAS TURBINE MANUFACTURERS; IN-PROCESS; INTERNAL COSTS; MANUFACTURING COMPANIES; MANUFACTURING INDUSTRIES; SERVICE DELIVERY; SERVICE IMPROVEMENT; SERVICE LEVELS; SERVICE PROCESS; SIEMENS; SIX SIGMA; SIX SIGMA PROJECT; VALUE CREATION;

WORK SIMPLIFICATION;

MANUFACTURE;

EID: 76649107336     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731011009603     Document Type: Article

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