Organizational culture and total quality management practices: A Sri Lankan case

TQM Journal

Volumn 22, Issue 1, 2010, Pages 41-55

  Kaluarachchi, K A S P ^a  

^a UNIVERSITY OF COLOMBO   (Sri Lanka)

Author keywords

Hospitals; Organizational culture; Public sector organizations; Sri Lanka; Total quality management

Indexed keywords

CONTINUOUS IMPROVEMENTS; DATA GATHERING; DESIGN/METHODOLOGY/APPROACH; DIRECT OBSERVATION; EMPIRICAL STUDIES; GROUNDED THEORY; HIGH QUALITY; IN-DEPTH INTERVIEWS; IN-LINE; INTERNATIONAL MARKETS; LEARNING ORGANIZATIONS; LOW POWER; ORGANIZATIONAL CULTURES; PUBLIC SECTOR; PUBLIC SECTOR ORGANIZATION; QUALITY AWARDS; SENIOR MANAGEMENT; SRI LANKA; SUPPORT STAFF; UNCERTAINTY AVOIDANCE;

EMPLOYMENT; INTERNATIONAL TRADE; NURSING; QUALITY ASSURANCE; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; TOTAL QUALITY MANAGEMENT;

HOSPITALS;

EID: 76649090262     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731011009612     Document Type: Article

References (24)

1. Crosby, P.B. (1979), Quality is Free: The Art of Making Quaity Certain, McGraw-Hill, New York, NY.
2. Dale, B.G. (1994), Managing Quality, Prentice-Hall, London.
3. Deal, T.E. and Kennedy, A.A. (1982), Corporate Cultures, the Rights and Rituals of Corporate Life, Addison-Wesley, Reading, MA.
4. Deming, W.E. (1986), Out of the Crisis, Cambridge University Press, Cambridge.
5. Feigenbaum, A.V. (1991), Total Quality Control, McGraw-Hill, New York, NY.
6. Glaser, B.G. and Strauss, A.L. (1967), The Discovery of Grounded Theory, Strategies for Qualitative Research, Aldine, Chicago, IL.
7. Handy, C.B. (1985), Understanding Organizations, Penguin Books, New York, NY.
8. Hofstede, G. (1991), Cultures and Organizations, Software of the Mind, McGraw-Hill, London.
9. Ishikawa, K. (1985), What is Total Quality Control, the Japanese Way, Prentice-Hall, Englewood Cliffs, NJ.
10. Johnson, G. (1988), "Rethinking incrementalism", Strategic Management Journal, Vol.9 No.1, pp. 75-91.
11. Juran, J.M. (1995), The History of Managing for Quality, the Evolution Trends and Future Directions of Managing for Quality, Quality Press, Milwaukee, WI.
12. Kaye, M. and Anderson, R. (1998), "Continuous improvements: the ten essential criteria", International Journal of Quality & Reliability Management, Vol.16 No.5, pp. 485-506.
13. Kaye, M.M. and Dyason, M.D. (1995), "The fifth era", The TQM Magazine, Vol.7 No.1, pp. 33-37
14. Kroslid, D. (1999), In Search of Quality Management-Rethinking and Reinterpreting, Institute of Technology, Linköping University, Linköping.
15. Lagrosen, S. (2002), "Quality management in Europe: a cultural perspective", The TQM Magazine, Vol.14 No.5, pp. 275-283
16. Nanayakkara, G. (1992), Can Sri Lankans Take the Quality Challenge? A Culturé Analysis, Postgraduate Institute of Management, Colombo.
17. Padhi, N. (2000), "The eight elements of TQM", available at: www.isixsigma.com/library/content/c021230a.asp
18. Peters, T.J. and Waterman, R.H. (1982), In Search of Excellence, Lessons from America's Best Run Companies, Harper & Row, New York, NY.
19. Robbins, S.P. (2005), Organizational Behavior, Prentice-Hall, New Delhi.
20. Samarathunga, R. and Bennington, L. (2002), "New public management: challenge for Sri Lanka", Asian Journal of Public Administration, Vol.24 No.1, pp. 87-109.
21. Schein, E. (1985), Organizational Culture and Leadership, Josses-Bass, San Francisco, CA.
22. Silverman, D. (2000), Doing Qualitative Research: A Practical Hand Book, Sage, London.
23. Stahl, MJ. and Grigsby, D.W. (1997), Strategic Management, Total Quality and Global Competition, Blackwell, Cambridge, MA.
24. Tayeb, M.H. (1988), Organizations and National Culture: A Comparative Analyis, Sage, London.