Improving client-provider communication: Evaluation of a training program for women, infants and children (WIC) professionals in New York state

Patient Education and Counseling

Volumn 55, Issue 2, 2004, Pages 210-217

  Newes Adeyi, Gabriella ^a   Helitzer, Deborah L ^b   Roter, Debra ^c   Caulfield, Laura E ^c  

^a CSR INCORPORATED   (United States)

^b UNIVERSITY OF NEW MEXICO SCHOOL OF MEDICINE   (United States)

^c JOHNS HOPKINS BLOOMBERG SCHOOL OF PUBLIC HEALTH   (United States)

Author keywords

Client centered communication; Client provider communication; RIAS; Training; WIC

Indexed keywords

ADULT; ARTICLE; CHILD HEALTH; COMPETENCE; DOCTOR PATIENT RELATION; FOLLOW UP; HEALTH PROGRAM; HEALTH PROMOTION; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL ASSESSMENT; NORMAL HUMAN; NUTRITIONAL HEALTH; PATIENT COUNSELING; PATIENT EDUCATION; PATIENT MONITORING; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE;

ATTITUDE OF HEALTH PERSONNEL; CHILD; CHILD NUTRITION PHYSIOLOGY; CLINICAL COMPETENCE; COMMUNICATION; COUNSELING; FEMALE; FOOD SERVICES; GROWTH DISORDERS; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS; INFANT; INSERVICE TRAINING; MEDICAL HISTORY TAKING; MOTHERS; NEGOTIATING; NEW YORK; PATIENT EDUCATION; PATIENT PARTICIPATION; PATIENT SIMULATION; PATIENT-CENTERED CARE; PILOT PROJECTS; PROFESSIONAL-PATIENT RELATIONS; PROGRAM EVALUATION; QUESTIONNAIRES;

EID: 7644236075     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2003.05.001     Document Type: Article

References (62)

1. Laine C., Davidoff F. Patient-centered medicine: a professional evolution. JAMA. 275:1996;152-156
2. Marvel M.K., Epstein R.M., Flowers K., Beckman H.B. Soliciting the patient's agenda: have we improved? JAMA. 281:1999;283-287
3. Quirk M., Casey L. Primary care for women: the art of interviewing. J. Nurse Midwifery. 40:1995;97-103
4. Larsen J.H., Risor O., Putnam S. P-R-A-C-T-I-C-A-L: a step-by-step model for conducting the consultation in general practice. Fam. Pract. 14:1997;295-301
5. Haug M.R., Lavin B. Practitioner or patient - who's in charge? J. Health Soc. Behav. 22:1981;212-229
6. Epstein R.M., Campbell T.L., Cohen-Cole S.A., McWhinney I.R., Smilkstein G. Perspectives on patient-doctor communication. J. Fam. Pract. 37:1993;377-388
7. Roter DL, Hall JA. Doctors talking with patients/patients talking with doctors: improving communication in medical visits. Westport, CT: Auburn House; 1993.
8. McWhinney I. The need for a transformed clinical method. In: Stewart M, Roter D, editors. Communicating with medical patients. Newbury Park, CA: Sage Publications; 1989.
9. Mishler EG. The discourse of medicine: dialectics of medical interviews. Norwood, NJ: Ablex Publishing Company; 1984.
10. Kozier B, Erb G, Blais K, Wilkinson JM. Fundamentals of nursing: concepts, process, and practice. Redwood City, CA: Addison-Wesley; 1995.
11. Taylor C, Lillis C, LeMone P. Fundamentals of nursing: the art and science of nursing care. Philadelphia: Lippincott; 1993.
12. Levenstein JH, Brown JB, Weston WW, Stewart M, McCracken EC, McWhinney I. Patient-centered clinical interviewing. In: Stewart M, Roter D, editors. Communicating with medical patients. Newbury Park, CA: Sage Publications; 1989.
13. Alamo M.M., Moral R.R., Perula de Torres L.A. Evaluation of a patient-centered approach in generalized musculoskeletal chronic pain/fibromyalgia patients in primary care. Patient Educ. Couns. 48:2002;23-31
14. Anderson E.B. Patient-centeredness: a new approach. Nephrol. News Issues. 16:2002;80-82
15. Du P.A. Accomplishing the impossible: talking about body and soul and mind during a medical visit. Health Commun. 14:2002;1-21
16. Brown S.J. Patient-centered communication. Ann. Rev. Nurs. Res. 17:1999;85-104
17. Wissow L.S., Roter D., Bauman L.J., Crain E., Kercsmar C., Weiss K., et al. Patient-provider communication during the emergency department care of children with asthma. Med. Care. 36:1998;1439-1450
18. Ford S., Fallowfield L., Lewis S. Doctor-patient interactions in oncology. Soc. Sci. Med. 42:1996;1511-1519
19. Chewning B., Sleath B. Medication decision-making and management: a client-centered model. Soc. Sci. Med. 42:1996;389-398
20. Tuckett D, Boulton M, Olson C, Williams A. Meeting between experts: an approach to sharing ideas in medical consultations. London: Tavistock Publications; 1985.
21. Cohen-Cole SA. The medical interview: the three-function approach. St. Louis: Mosby Year Book; 1991.
22. Cohen-Cole SA, Roter DL. Communication strategies in the medical interview: clinical communication skills to improve outcomes, quality of care, patient and provider satisfaction. New York: Pfizer, for National Healthcare Operations; 1993.
23. Stevenson A.C. Compassion and patient centred care. Aust. Fam. Phys. 31:2002;1103-1106
24. Frederikson L.G. Exploring information-exchange in consultation: the patient's view of performance and outcomes. Patient Educ. Couns. 25:1995;237-246
25. Cecil D.W., Killeen I. Control, compliance, and satisfaction in the family practice encounter. Fam. Med. 29:1997;653-657
26. Langewitz W.A., Eich P., Kiss A., Wossmer B. Improving communication skills - a randomized controlled behaviorally oriented intervention study for residents in internal medicine. Psychosom. Med. 60:1998;268-276
27. Kinnersley P., Stott N., Peters T.J., Harvey I. The patient-centredness of consultations and outcome in primary care. Br. J. Gen. Pract. 49:1999;711-716
28. Bertakis K.D., Roter D., Putnam S.M. The relationship of physician medical interview style to patient satisfaction. J. Fam. Pract. 32:1991;175-181
29. Roter D.L., Stewart M., Putnam S.M., Lipkin M. Jr., Stiles W., Inui T.S. Communication patterns of primary care physicians. JAMA. 277:1997;350-356
30. Gattellari M., Butow P.N., Tattersall M.H. Sharing decisions in cancer care. Soc. Sci. Med. 52:2001;1865-1878
31. Little P., Everitt H., Williamson I., Warner G., Moore M., Gould C., et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ. 323:2001;908-911
32. Raisch D.W., Sleath B.L. Using feedback letters to influence the use of antiulcer agents in a Medicaid program. J. Gen. Intern. Med. 14:1999;145-150
33. Roter D.L., Hall J.A., Katz N.R. Relations between physicians' behaviors and analogue patients' satisfaction, recall, and impressions. Med. Care. 25:1987;437-451
34. Hall J.A., Roter D.L., Rand C.S. Communication of affect between patient and physician. J. Health Soc. Behav. 22:1981;18-30
35. Henbest R.J., Stewart M. Patient-centredness in the consultation. 2. does it really make a difference? Fam. Pract. 7:1990;28-33
36. Stewart M.A. Effective physician-patient communication and health outcomes: a review. CMAJ. 152:1995;1423-1433. [see comments]
37. Stewart M., Brown J.B., Boon H., Galajda J., Meredith L., Sangster M. Evidence on patient-doctor communication. Cancer Prev. Control. 3:1999;25-30
38. Lipkin M. Jr. Physician-patient interaction in reproductive counseling. Obstet. Gynecol. 88:1996;31S-40S
39. Kaplan S.H., Greenfield S., Ware J.E. Jr. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med. Care. 27:1989;S110-S127
40. Greenfield S., Kaplan S.H., Ware J.E. Jr., Yano E.M., Frank H.J. Patients' participation in medical care: effects on blood sugar control and quality of life in diabetes. J. Gen. Intern. Med. 3:1988;448-457
41. Smith R.C., Mettler J.A., Stoffelmayr B.E., Lyles J.S., Marshall A.A., Van Egeren L.F., et al. Improving residents' confidence in using psychosocial skills. J. Gen. Intern. Med. 10:1995;315-320
42. Parker L, Heitman J, Glass N, Ducey SB. Overview of the WIC program. Appendix A. WIC: a success story. The Food Research and Action Center (FRAC); 1991.
43. New York state WIC evaluation study. N Y State J Med 1991;91:276-7.
44. Newes-Adeyi G., Helitzer D.L., Caulfield L.E., Bronner Y. Theory and practice: applying the ecological model to formative research for a WIC training program in New York state. Health Educ. Res. 15:2000;283-291
45. Navaie M., Glik D., Saluja K. Communication effectiveness of postnatal nutrition education in a WIC program. J. Nutr. Educ. 26:1994;211-217
46. WIC Program Manual. New York State: Department of Health; 1990.
47. Roter D.L., Hall J.A., Kern D.E., Barker L.R., Cole K.A., Roca R.P. Improving physicians' interviewing skills and reducing patients' emotional distress: a randomized clinical trial. Arch. Intern. Med. 155:1995;1877-1884
48. Newes-Adeyi G. Getting the client involved: comprehensive evaluation of a pilot training to improve WIC growth monitoring counseling sessions in New York State. International health. Baltimore, MD: Johns Hopkins University School of Hygiene and Public Health; 1996. p. 493.
49. Maguire P, Fairbairn S, Fletcher C, Consultation skills of young doctors - benefits of undergraduate feedback training in interviewing. In: Stewart M, Roter D, editors. Communicating with medical patients. Newbury Park, CA: Sage Publications; 1989.
50. Shore B.E., Franks P. Physician satisfaction with patient encounters: reliability and validity of an encounter-specific questionnaire. Med. Care. 24:1986;580-589
51. Roter D.L. Patient participation in the patient-provider interaction: the effects of patient question asking on the quality of interaction. Health Educ. Monogr. 5:1977;281-315
52. Roter D. The Roter method of interaction process analysis. Baltimore, MD: Johns Hopkins University; 1993.
53. Zar JH. Biostatistical analysis. Englewood Cliffs, NJ: Prentice-Hall; 1984.
54. Cohen J. A coefficient of agreement for nominal scales. Educ. Psychol. Meas. 20:1960;37-46
55. Cohen J. Weighted kappa: nominal scale agreement with provision for scaled disagreement or partial credit. Psychol. Bull. 70:1968;213-220
56. Landis J.R., Koch G.G. The measurement of observer agreement for categorical data. Biometrics. 33:1977;159-174
57. Roter D.L., Hall J.A. Studies of doctor-patient interaction. Ann. Rev. Public Health. 10:1989;163-180
58. Ong L.M., de Haes J.C., Hoos A.M., Lammes F.B. Doctor-patient communication: a review of the literature. Soc. Sci. Med. 40:1995;903-918
59. Roter D., Hall J., Katz R. Patient-physician communication: a descriptive summary of the literature. Patient Educ. Couns. 12:1988;99-119
60. Hall J.A., Roter D.L., Katz N.R. Meta-analysis of correlates of provider behavior in medical encounters. Med. Care. 26:1988;657-675
61. Roter D., Rosenbaum J., de Negri B., Renaud D., DiPrete-Brown L., Hernandez O. The effects of a continuing medical education programme in interpersonal communication skills on doctor practice and patient satisfaction in Trinidad and Tobago. Med. Educ. 32:1998;181-189
62. Roter D.L., Russell N.K. Validity of physician self-report in tracking patient education objectives. Health Educ. Q. 21:1994;27-38