A performance improvement case study in aircraft maintenance and its implications for hazard identification

Ergonomics

Volumn 53, Issue 2, 2010, Pages 247-267

  Ward, Marie ^a   McDonald, Nick ^a   Morrison, Rabea ^a   Gaynor, Des ^a   Nugent, Tony ^a  

^a TRINITY COLLEGE DUBLIN   (Ireland)

Author keywords

Aircraft maintenance; Hazard identification; Performance improvement; Performance modelling

Indexed keywords

AIRCRAFT MAINTENANCE; CHECK SYSTEMS; COMPLEX SYSTEMS; HAZARD IDENTIFICATION; IMPROVE-A; INNOVATIVE SOLUTIONS; OPERATIONAL SYSTEMS; PERFORMANCE IMPROVEMENTS; PERFORMANCE MODELLING; PERFORMANCE REPORTING; PERFORMANCE REPORTS; PROCESS EFFICIENCY; RESOLUTION PROCESS; RESOLUTION SYSTEMS; SAFETY MANAGEMENT SYSTEMS; SAFETY-CRITICAL;

AIRCRAFT; HAZARDOUS MATERIALS; HAZARDS;

MAINTAINABILITY;

ARTICLE; AVIATION; BIOENGINEERING; HEALTH SERVICES RESEARCH; HOSPITAL SERVICE; HUMAN; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; SAFETY;

AVIATION; EFFICIENCY, ORGANIZATIONAL; HEALTH SERVICES RESEARCH; HUMAN ENGINEERING; HUMANS; MAINTENANCE; MODELS, ORGANIZATIONAL; SAFETY MANAGEMENT;

EID: 75749129081     PISSN: 00140139     EISSN: 13665847     Source Type: Journal    
DOI: 10.1080/00140130903194138     Document Type: Article

References (56)

1. ADAMS, 1994-1999. Human factors in aircraft dispatch and maintenance. Under the EU BRITE-URAM Programme. Contract No. BRPR-T95-0038, Project No. BE95-1732. Brussels: European Commission.
2. ADAMS, 2001-2004. Human factors in aircraft dispatch and maintenance. Under the EU BRITE-URAM III Programme for Industrial Materials and Technology. Project No. GRD1-2000-25751. Brussels: European Commission.
3. Air Safety Week, 2004. Space agency seeks safety culture change. 3 May, 2004. Rockville, MD: Access Intelligence, LLC.
4. Air Transport Association, 2007. MSG-3 process operator/manufacturer scheduled maintenance development. Washington, DC: ATA Publications.
5. Akselsson, R., et al., 2009. Resilience safety culture. Paper presented at the International Ergonomics Association Conference, Beijing, August 2009.
6. AMPOS, 1999-2001. Aircraft maintenance procedure optimisation system. Under the EU ESPRIT Programme. Project No. 29053. Brussels: European Commission.
7. Baranzini, D., 2009. Aircraft maintenance teams. Thesis (Doctoral). Trinity College Dublin.
8. Bunderath, M., et al., 2008. The operational impact to the maintainer (ground crew support and human factors). In: Aircraft health Management for New operational and Enterprise solutions proceedings. 15-16 June 2008, London, England: The Institution of Engineering and Technology (IET).
9. Coghlan, D., 2002. Putting 'research' back into OD and action research: A call to OD practitioners. Organisational Development Journal, 20 (1), 61-65.
10. Coghlan, D. and Brannick, T., 2001. Doing action research in your own organisation. London: Sage.
11. Corrigan, S., 2002. Comparative analysis of safety management systems and safety culture in aircraft maintenance. Thesis (Doctoral). Trinity College Dublin.
12. Dekker, S., 2008. Just culture: Balancing safety and accountability. London: Ashgate.
13. Drury, C.G., Prabhu, P., and Gramopadhye, A.K., 1990. Task analysis of aircraft inspection activities: methods and findings. Proceedings of the Human Factors Society 34th annual meeting, Santa Monica, CA, USA: The Human Factors Society, 1181-1184.
14. Gallwey, T., 2004. The role of ergonomics today. In: L. O'Sullivan and S. Chan, eds. The Irish Ergonomics Review, 2004. Dublin: The Irish Ergonomics Society.
15. Gramopadhye, A.K. and Drury, C., 2000. Editorial. International Journal of Industrial Ergonomics. Special issue, Aviation Maintenance.
16. Gramopadhye, A.K. and Kelkar, K.P., 1999. Analysis of shift change in the aircraft maintenance environment: findings and recommendations. Technical Report. Office of Aviation Medicine, Federal Aviation Administration. Washington, DC: Federal Aviation Administration.
17. Harry, M.J. and Schroeder, R., 1999. Six sigma: The breakthrough management strategy revolutionizing the world's top corporations. New York, NY: Doubleday.
18. Helmerich, R.L., Klinect, J.R., and Wilhelm, J.A., 2001. System safety and threat and error management: The line operations safety audit (LOSA). In: Proceedings of the eleventh international symposium on aviation psychology. Columbus, OH: The Ohio State University, 1-6.
19. HILAS, 2005-2009. Human integration into the lifecycle of aviation systems. Priority No. 1.4 - Aeronautics and Space Research Area 3. Priority Title: Improving Aircraft Safety and Security, IP8. Proposal/Contract No. 516181. Brussels: European Commission.
20. Hollnagel, E., 1998. CREAM: Cognitive reliability and error analysis method. Oxford: Elsevier.
21. Hollnagel, E., Nemeth, C.P., and Dekker, S., eds., 2008. Remaining sensitive to the possibility of failure. Aldershot: Ashgate.
22. Hollnagel, E. and Woods, D., 2005. Joint cognitive systems: Foundations of cognitive systems engineering. Boca Raton, FL: Taylor & Francis.
23. Hollnagel, E., Woods, D.D., and Leveson, N., eds., 2006. Resilience engineering, concepts and precepts. Aldershot: Ashgate.
24. Hughes, J.N., 2003. Commentary: Participatory action research leads to sustainable school and community improvement. School Psychology Review, 32 (1), 38-43.
25. Hult, M. and Lennung, S., 1980. Towards a definition of action research: A note and bibliography. Journal of Management Studies, 17:2 (1), 242-250.
26. International Civil Aviation Organisation (ICAO), 2008. Safety management manual (SMM), second edition. Doc 9859. Montreal, Canada: ICAO.
27. Kaplan, S. and Norton, D.P., 1996. The balanced scorecard, translating strategy into action. Boston, MA: Harvard Business School Press.
28. Kaplan, R.S. and Norton, D.P., 2006. Alignment - Using the balanced scorecard to create corporate synergies. Boston, MA: Harvard Business School Press.
29. Liston, P., 2005. Human factor competence in aircraft maintenance. Thesis (Doctoral). Trinity College Dublin.
30. McDonald, N., et al., 1999. Human-centred management guide for aircraft maintenance. Final public deliverable of the ADAMS European Commission Research Project. Dublin: Trinity College.
31. Nisula, J. and Ward, M., 2008. Challenges of maintenance SMS practical implementation. Presentation to the ICAO
32. Patankar, M. and Driscoll, D., 2004. Factors affecting the success or failure of aviation safety action programs in aviation maintenance organizations [online]. The Maintenance & Engineering ASAP Study, Year 2 Report. Available from: http://www.slu.edu/Documents/parks/M-ASAP_Year_2_Report.pdf [Accessed 11 July 2009].
33. Patankar, M. and Taylor, J., 2003. Applied human factors in aviation maintenance. Aldershot, UK: Ashgate publishing, Ltd.
34. Patankar, M. and Taylor, J., 2004. Risk management and error reduction in aviation maintenance. Aldershot, UK: Ashgate Publishing, Ltd.
35. Perrow, C., 1984. Normal accidents, Living with high risk technologies. London: Basic Books.
36. Pettigrew, A., 1985. The awakening giant: Continuity and change at ICI. Oxford: Basil Blackwell.
37. Pettigrew, A. and Whipp, R., 1991. Managing change for competitive success. Oxford: Basil Blackwell.
38. Rankin, B., 2008. SMS Risk Management for Maintenance & Engineering. Presentation to the ICAO Asia and Pacific Ocean Approved Maintenance Organisation and Air Operator Maintenance Organisation SMS Implementation, Bangkok, 3-4 June 2008.
39. Reason, J., 1987. Generic Error-Modelling System (GEMS). A cognitive framework for locating common human error forms. In: J. Rasmussen, K. Duncan, and J. Leplat, eds. New technology and human error. Chichester: Wiley.
40. Reason, J., 1997. Managing the risks of organizational accidents. Aldershot: Ashgate.
41. Reason, J. and Hobbs, A., 2003. Managing maintenance error: A practical guide. Aldershot: Ashgate.
42. Reason, P. and Bradbury, H., eds., 2001. Handbook of action research: Participative inquiry and practice. Sage: Thousand Oaks, CA.
43. Schein, E.H., 1989. Organisation development: Science, technology or philosophy. Massachsetts Institute of Technology, USA: MIT Sloan School of Management Working Paper, 3065-89-PS.
44. Schutz, A.L., Counte, M.A., and Meurer, S., 2007. Assessment of patient safety research from an organisational ergonomics and structural perspective. Ergonomics, 50 (9), 1451-1484.
45. Sinclair, M.A., 2007. Ergonomics issues in future systems. Ergonomics, 50 (12), 1957-1986.
46. Stanton, N. and Barber, C., 2003. On the cost effectiveness of ergonomics. Editorial. Applied Ergonomics, 34, 407-411.
47. TATEM, 2004-2008. Technologies and techniques for new maintenance concepts. Under EU Aeronautics and
48. Teague, P., 2004. Social partnership and the enterprise, some lessons from the Irish experience. Political Economy Review, 2 (1), 6-35.
49. Wadsworth, Y., 1998. What is participatory action research? Action Research International. Paper 2. The Institute of Workplace Research, Learning and Development and Southern Cross University Press.
50. Ward, M., 2005. Contributions to human factors from three case studies in aircraft maintenance. Thesis (Doctoral). Trinity College Dublin.
51. Ward, M., 2008. HILAS maintenance solutions. Keynote Presentation made at the Airworthiness Standards Institute 8th annual world aviation maintenance seminar and conference, Prague, 11-13 March 2008.
52. Ward, M. and Gaynor, D., 2009. The ergonomic design and implementation of an improvement initiative for an aircraft base maintenance check. Irish Ergonomic Review. Dublin: The Irish Ergonomics Society.
53. Weick, K.E., 2001. Making sense of the organisation. Oxford: Blackwell Business.
54. Welch, J. and Byrne, J.A., 2001. Jack, straight from the gut. New York: Warner Books.
55. Womack, J.P., Jones, D.T., and Roos, D., 1991. The machine that changed the world: The story of lean production. New York: Harper Perennial.
56. Womack, J.P. and Jones, D.T., 2003. Lean thinking, banish waste and create wealth in your organisation, 2nd edition. New York: Free Press.