Age influences gardening purchases, participation, and customer satisfaction and regret

Acta Horticulturae

Volumn 831, Issue , 2009, Pages 179-184

  Behe, B K ^a   Dennis, J H ^b  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 75749119752     PISSN: 05677572     EISSN: None     Source Type: Book Series    
DOI: 10.17660/ActaHortic.2009.831.20     Document Type: Article

References (7)

1. Butterfield, B.W. 2004. National Gardening Association 2007. Conducted by Harris Interactive and published by the National Gardening Association, Burlington, Vermont.
2. Churchill, G.A. and Iacobucci, D. 2002. Marketing Research: Methodological Foundations, 8th Edition. Hartcourt College Publishers: Fort Worth.
3. Dennis, Jennifer H. 2004a. Happy Customers Buy More. Ph.D. Dissertation, Michigan State University.
4. Dennis, J.H., Behe, B.K., Thomas Fernandez, R. and Schutzki, R. 2004b. Do Plant Guarantees Matter? The Role of Satisfaction and Regret when Guarantees are Present. HortScience 41(February):142-145.
5. Hicks, J., Thomas, M., Page Jr., J., Behe, B.K., Dennis, J.H. and Thomas Fernandez, R. 2005. Delighted Consumers Buy Again. Journal of Customer Satisfaction, Dissatisfaction, and Complaining Behavior 18:94-103.
6. Oliver, R.L. 1996. Satisfaction, A Behavioral Perspective of the Consumer. McGraw-Hill.
7. U.S. Census Bureau. 2004. U.S. Interim Projections by Age, Sex, Race, and Hispanic Origin. http://www.census.gov/ipc/www/usinterimproj/ Accessed 19 July 2005.