The rhetoric and reality of 'process control' in organisational environments with a TQM orientation: The managers' view

Total Quality Management and Business Excellence

Volumn 21, Issue 1, 2010, Pages 67-77

  Soltani, Ebrahim ^a   Singh, Abhilasha ^b   Liao, Ying Ying ^a   Wang, Wei Yuan ^c  

^a UNIVERSITY OF KENT   (United Kingdom)

^b Institute of Management Technology   (United Arab Emirates)

^c SHIH CHIEN UNIVERSITY   (Taiwan)

Author keywords

Case study research; Process control; TQM

Indexed keywords

EID: 75749112516     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903492637     Document Type: Article

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