Back pain management in primary care: Patients' and doctors' expectations

Quality in Primary Care

Volumn 17, Issue 6, 2009, Pages 405-413

  Georgy, Ehab E ^a   Carr, Eloise C J ^a   Breen, Alan C ^b,c,d  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

^b ANGLO EUROPEAN COLLEGE OF CHIROPRACTIC   (United Kingdom)

^c Institute for Musculoskeletal Research and Clinical Implementation   (United Kingdom)

^d UK General Chiropractic Council   (United Kingdom)

Author keywords

Back pain; Expectations; Primary care

Indexed keywords

ARTICLE; BACKACHE; DOCTOR PATIENT RELATION; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT; PATIENT SATISFACTION; PHYSICIAN; PRIMARY HEALTH CARE; TREATMENT OUTCOME;

BACK PAIN; COMMUNICATION; HUMANS; PATIENT SATISFACTION; PATIENTS; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; PRIMARY HEALTH CARE; TREATMENT OUTCOME;

EID: 75149122884     PISSN: 14791072     EISSN: 14791064     Source Type: Journal    
DOI: None     Document Type: Article

References (38)

1. Skelton AM, Murphy EA, Murphy RJ and O'Dowd TC General practitioner perceptions of low back pain patients. Family Practice 1995;12:44-8.
2. Breen A, Austin H, Campion-Smith C, Carr E and Mann E. 'You feel so hopeless': a qualitative study of GP management of acute back pain. European Journal of Pain 2007;11:21-9.
3. Maniadakis N and Gray A. The economic burden of back pain in the UK. Pain 2000;84:95-103.
4. Staiger TO, Jarvik JG, Deyo RA, Martin B and Braddock CH. Patient-physician agreement as a predictor of outcomes in patients with back pain. Journal of General Internal Medicine 2005;20:935-7.
5. Starfield B, Wray C, Hess K, Gross R, Birk PS and D'Lugoff BC. The influence of patient-practitioner agreement on outcome of care. American Journal of Public Health 1981;71:127-32.
6. Cedraschi C, Robert J, Perrin E, Fischer W, Goerg D and Vischer TL. The role of congruence between patient and therapist in chronic low back pain patients. Journal of Manipulative and Physiological Therapeutics 1996;19:244-9.
7. Kravitz RL, Callahan EJ, Azari R, Antonius D and Lewis CE. Assessing patients' expectations in ambulatory medical practice: does the measurement approach make a difference? Journal of General Internal Medicine 1997;12:67-72.
8. Kravitz RL, Callahan EJ, Paterniti D, Antonius D, Dunham M and Lewis CE. Prevalence and sources of patients' unmet expectations for care. Annals of Internal Medicine 1996;25:730-7.
9. Schers H, Wensing M, Huijsmans Z, van Tulder M and Grol R. Implementation barriers for general practice guidelines on low back pain: a qualitative study. Spine 2001;26:E348-53.
10. Thompson AGH and Sunol R. Expectations as determinants of patient satisfaction: concepts, theory and evidence. International Journal for Quality in Health Care 1995;7:127-41.
11. Uhlmann RF, Inui TS and Carter WB. Patient requests and expectations. Definitions and clinical applications. Medical Care 1984;22:681-5.
12. Zemencuk JK, Feightner JW, Hayward RA, Skarupski KA and Katz SJ. Patients' desires and expectations for medical care in primary care clinics. Journal of General Internal Medicine 1998;13:273-6.
13. Kravitz RL. Patients' expectations for medical care: an expanded formulation based on review of the literature. Medical Care Research and Review 1996;53:3-27.
14. Staniszewska S. Patient expectations and health-related quality of life. Health Expectations 1999;2:93-104.
15. Williams S, Weinman J, Dale J and Newman S. Patient expectations: what do primary care patients want from the GP and how far does meeting expectations affect patient satisfaction? Family Practice 1995;12:193-201.
16. Kravitz R. Measuring patients' expectations and requests. Annals of Internal Medicine 2001;134:881-8.
17. Perron NJ, Secretan F, Vannotti M, Pecoud A and Favrat B. Patient expectations at a multicultural out-patient clinic in Switzerland. Family Practice 2003;20:428-33.
18. Rao J, Weinberger M and Kroenke K. Visit-specific expectations and patient-centered outcomes: a literature review. Archives of Family Medicine 2000;9:1148-55.
19. Ruiz-Moral R, Pérula de Torres LA and Jaramillo-Martin I. The effect of patients' met expectations on consultation outcomes: a study with family medicine residents. Journal of General Internal Medicine 2007;22:86-91.
20. Deyo RA and Diehl AK. Patient satisfaction with medical care for low-back pain. Spine 1986;11:28-30.
21. Kravitz RL, Cope DW, Bhrany V and Leake B. Internal medicine patients' expectations for care during office visits. Journal of General Internal Medicine 1994;9:75-81.
22. Klaber Moffett JA, Newbronner E, Waddell G, Croucher K and Spear S. Public perceptions about low back pain and its management: a gap between expectations and reality? Health Expectations 2000;3:161-8.
23. Turner JA, LeResche L, von Kor M and Ehrlich K. Back pain in primary care: patient characteristics, content of initial visit, and short-term outcomes. Spine 1998;23:463-9.
24. Sanchez-Menegay C and Stalder H. Do physicians take into account patients' expectations? Journal of General Internal Medicine 1994;9:404-6.
25. Cherkin DC and MacCornack FA. Patient evaluations of low back pain care from family physicians and chiro-practors. Western Journal of Medicine 1989;150:351-5.
26. Liddle SD, Baxter GD and Gracey JH. Chronic low back pain: patients' experiences, opinions and expectations for clinical management. Disability and Rehabilitation 2007;29:1899-909.
27. McIntosh A and Shaw CFM. Barriers to patient information provision in primary care: patients' and general practitioners' experiences and expectations of information for low back pain. Health Expectations 2003;6:19-29.
28. Skelton AM, Murphy EA, Murphy RJ and O'Dowd TC. Patients' views of low back pain and its management in general practice. British Journal of General Practice 1996;46:153-6.
29. Salmon P and Quine J. Patient's intentions in primary care: measurement and preliminary investigation. Psychology and Health 1989;3:103-10.
30. Parsons S, Harding G, Breen A et al. The influence of patients' and primary care practitioners' beliefs and expectations about chronic musculoskeletal pain on the process of care: a systematic review of qualitative studies. Clinical Journal of Pain 2007;23:91-8.
31. Tomlin Z, Humphrey C and Rogers S. General practitioners' perceptions of effective health care. British Medical Journal 1999;318:1532-5.
32. Verbeek J, Sengers MJ, Riemens L and Haafkens J. Patient expectations of treatment for back pain: a systematic review of qualitative and quantitative studies. Spine 2004;29:2309-18.
33. Keitz SA, Stechuchak KM, Grambow SC, Koropchak CM and Tulsky JA. Behind closed doors: management of patient expectations in primary care practices. Archives of Internal Medicine 2007;167:445-52.
34. Pincus T, Vogel S, Savage R and Newman S. Patients' satisfaction with osteopathic and GP management of low back pain in the same surgery. Complementary Therapies in Medicine 2000;8:180-6.
35. Peck BM, Ubel PA, Roter DL et al. Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction? Journal of General Internal Medicine 2004;19:1080-7.
36. Jackson JL, Kroenke K and Chamberlin J. Effects of physician awareness of symptom-related expectations and mental disorders: a controlled trial. Archives of Family Medicine 1999;8:135-42.
37. Skelton AM, Murphy EA, Murphy RJ and O'Dowd TC. Patient education for low back pain in general practice. Patient Education and Counseling 1995;25:329-34.
38. Hermoni D, Borkan JM, Pasternak S et al. Doctor-patient concordance and patient initiative during episodes of low back pain. British Journal of General Practice 2000;50:809-10.