-
1
-
-
23844545475
-
-
Butterworth-Heinemann London
-
Adams, C., Gupta, P. and Wilson, C. (2003), Six Sigma Deployment, Butterworth-Heinemann, London.
-
(2003)
Six Sigma Deployment
-
-
Adams, C.1
Gupta, P.2
Wilson, C.3
-
2
-
-
84986159807
-
Key ingredients for the effective implementation of a Six Sigma program
-
Antony, J. and Banuelas, R. (2002), “Key ingredients for the effective implementation of a Six Sigma program”, Measuring Business Excellence, Vol. 6 No. 4, pp. 20-27.
-
(2002)
Measuring Business Excellence
, vol.6
, Issue.4
, pp. 20-27
-
-
Antony, J.1
Banuelas, R.2
-
3
-
-
84993082429
-
Six Sigma in the software industry: results from a pilot study
-
Antony, J. and Fergusson, C. (2004), “Six Sigma in the software industry: results from a pilot study”, Managerial Auditing Journal, Vol. 19 No. 8, pp. 1025-32.
-
(2004)
Managerial Auditing Journal
, vol.19
, Issue.8
, pp. 1025-1032
-
-
Antony, J.1
Fergusson, C.2
-
4
-
-
84993050240
-
-
Six Sigma Meets Software Development, available at: (accessed 15 April, 2004).
-
Aggarwal, M. (2004), Six Sigma Meets Software Development, available at: www.isixsigma.com/library/content/ (accessed 15 April, 2004).
-
(2004)
-
-
Aggarwal, M.1
-
5
-
-
84993005472
-
Appliance Magazine.com
-
Black & Decker Announces Q4 and Full-year Financials, available at:
-
Appliance Magazine.com (2003), Black & Decker Announces Q4 and Full-year Financials, available at: www.appliancemagazine.com/news.cfm?newsid=3216.
-
(2003)
-
-
-
7
-
-
0002314269
-
Tracking the progress of e-mail versus snail-mail
-
Bachmann, D., Elfrink, J. and Vazzana, G. (1996), “Tracking the progress of e-mail versus snail-mail”, Marketing Research, Vol. 8, pp. 31-35.
-
(1996)
Marketing Research
, vol.8
, pp. 31-35
-
-
Bachmann, D.1
Elfrink, J.2
Vazzana, G.3
-
8
-
-
84993050883
-
The business value of software quality
-
Bessin, G. (2004), “The business value of software quality”, The Rational Edge, pp. 1-8.
-
(2004)
The Rational Edge
, pp. 1-8
-
-
Bessin, G.1
-
9
-
-
85008023982
-
Can a manufacturing quality model work for software?
-
Binder, R.V. (1997), “Can a manufacturing quality model work for software?”, IEEE Software, Vol. 14 No. 5, pp. 101-5.
-
(1997)
IEEE Software
, vol.14
, Issue.5
, pp. 101-105
-
-
Binder, R.V.1
-
11
-
-
0012428685
-
Sorting out Six Sigma and CMM
-
Card, D.N. (2000), “Sorting out Six Sigma and CMM”, IEEE Software, May/June, pp. 11-13.
-
(2000)
IEEE Software
, Issue.May/June
, pp. 11-13
-
-
Card, D.N.1
-
12
-
-
84993050889
-
-
Six Sigma Survey: Big Success – What about the Other 98 Percent?, available at: (accessed 15 April, 2004).
-
Dusarme, D. (2003), Six Sigma Survey: Big Success – What about the Other 98 Percent?, available at: www.qualitydigest.com (accessed 15 April, 2004).
-
(2003)
-
-
Dusarme, D.1
-
14
-
-
10644266390
-
Integrating improvement initiatives: connecting six sigma for software, CMMI, personal software process, and team software process
-
Gack, G.A. and Robison, K. (2003), “Integrating improvement initiatives: connecting six sigma for software, CMMI, personal software process, and team software process”, Software Quality Professional, Vol. 5 No. 4, pp. 5-13.
-
(2003)
Software Quality Professional
, vol.5
, Issue.4
, pp. 5-13
-
-
Gack, G.A.1
Robison, K.2
-
15
-
-
0030215049
-
Software failure analysis for high return process improvement decisions
-
Grady, R.B. (1996), “Software failure analysis for high return process improvement decisions”, Hewlett-Packard Journal, Vol. 47, pp. 15-24.
-
(1996)
Hewlett-Packard Journal
, vol.47
, pp. 15-24
-
-
Grady, R.B.1
-
16
-
-
84993108887
-
-
Medical Transcription Case Study, available at:
-
Goyal, N. and James, V.F. (2003), Medical Transcription Case Study, available at: www.isixsigma.com/library/content/c030203a.asp.
-
(2003)
-
-
Goyal, N.1
James, V.F.2
-
17
-
-
84993108889
-
Understanding and integrating the voice of the customer
-
paper presented at the Six Sigma in Software Conference, San Jose, CA, January.
-
Hallowell, D. (2003), “Understanding and integrating the voice of the customer”, paper presented at the Six Sigma in Software Conference, San Jose, CA, January.
-
(2003)
-
-
Hallowell, D.1
-
18
-
-
0033746131
-
Effects of process maturity on quality, cycle time, and effort in software development
-
Harter, D.E., Krishnan, M.S. and Slaughter, S.A. (2000), “Effects of process maturity on quality, cycle time, and effort in software development”, Management Science, Vol. 46, pp. 451-466.
-
(2000)
Management Science
, vol.46
, pp. 451-466
-
-
Harter, D.E.1
Krishnan, M.S.2
Slaughter, S.A.3
-
19
-
-
84992962066
-
-
Six Sigma for Software … More Than a New Tool, available at:
-
Hayes, B.J. (2004), Six Sigma for Software … More Than a New Tool, available at: www.isixsigma.com/library/content.
-
(2004)
-
-
Hayes, B.J.1
-
20
-
-
84993064081
-
-
Using Six Sigma in Software Development, available at:
-
Heinz, L. (2004), Using Six Sigma in Software Development, available at: www.sei.cmu.edu/news-at-sei/features/2004/1/feature-3.htm.
-
(2004)
-
-
Heinz, L.1
-
21
-
-
0348041727
-
Six-Sigma in software quality
-
Hong, G.Y. and Goh, T.N. (2003), “Six-Sigma in software quality”, The TQM Magazine, Vol. 15 No. 6, pp. 364-373.
-
(2003)
The TQM Magazine
, vol.15
, Issue.6
, pp. 364-373
-
-
Hong, G.Y.1
Goh, T.N.2
-
22
-
-
33747403113
-
A comparison of Six-Sigma and GQM approaches in software development
-
Hong, G.Y. and Goh, T.N. (2004), “A comparison of Six-Sigma and GQM approaches in software development”, International Journal of Six Sigma and Competitive Advantage, Vol. 1 No. 1, pp. 65-75.
-
(2004)
International Journal of Six Sigma and Competitive Advantage
, vol.1
, Issue.1
, pp. 65-75
-
-
Hong, G.Y.1
Goh, T.N.2
-
24
-
-
84992938231
-
Software quality
-
Information Week
-
Information Week (2003), “Software quality”, Information Week, 26 May.
-
(2003)
Information Week
, Issue.26 May
-
-
-
25
-
-
33947392735
-
A holistic framework for TQM in the software industry: a confirmatory factor analysis approach
-
Issac, G., Rajendran, C. and Anantharaman, R.N. (2004), “A holistic framework for TQM in the software industry: a confirmatory factor analysis approach”, Vol. 11 No. 3, pp. 35-60.
-
(2004)
, vol.11
, Issue.3
, pp. 35-60
-
-
Issac, G.1
Rajendran, C.2
Anantharaman, R.N.3
-
26
-
-
0142160637
-
-
Addison-Wesley Reading, MA
-
Jalote, P. (2000), CMM in Practice, Addison-Wesley, Reading, MA.
-
(2000)
CMM in Practice
-
-
Jalote, P.1
-
27
-
-
84992954677
-
-
available at: (accessed 15 April, 2004).
-
Janieszewski, S. and George, E. (2004), Six Sigma and Software Process Improvement, pp. 1-12, available at: www.SoftwareSixSigma.com (accessed 15 April, 2004).
-
(2004)
Six Sigma and Software Process Improvement
, pp. 1-12
-
-
Janieszewski, S.1
George, E.2
-
28
-
-
0010148961
-
ISO9001 standard and software quality improvement
-
Jovanovic, V. and Shoemaker, D. (1997), “ISO9001 standard and software quality improvement”, Benchmarking for Quality Management and Technology, Vol. 4, pp. 149-159.
-
(1997)
Benchmarking for Quality Management and Technology
, vol.4
, pp. 149-159
-
-
Jovanovic, V.1
Shoemaker, D.2
-
29
-
-
0028192804
-
Software quality: an overview from the perspective of total quality management
-
Kan, S.H., Basili, V.R. and Shapiro, L.N. (1994), “Software quality: an overview from the perspective of total quality management”, IBM Systems Journal, Vol. 33, pp. 4-19.
-
(1994)
IBM Systems Journal
, vol.33
, pp. 4-19
-
-
Kan, S.H.1
Basili, V.R.2
Shapiro, L.N.3
-
30
-
-
0002950118
-
An assessment of the response rate via the postal service and e-mail
-
Kittleson, M.J. (1995), “An assessment of the response rate via the postal service and e-mail”, Health Values, Vol. 18, pp. 27-29.
-
(1995)
Health Values
, vol.18
, pp. 27-29
-
-
Kittleson, M.J.1
-
32
-
-
73849128917
-
Six Sigma for software
-
Mahanti, R. (2005), “Six Sigma for software”, Software Quality Professional, Vol. 8 No. 1, pp. 12-26.
-
(2005)
Software Quality Professional
, vol.8
, Issue.1
, pp. 12-26
-
-
Mahanti, R.1
-
33
-
-
33751529777
-
Six Sigma in software industries: some case studies and observations
-
Mahanti, R. and Antony, J. (2006), “Six Sigma in software industries: some case studies and observations”, International Journal of Six Sigma and Competitive Advantage, Vol. 2 No. 3, pp. 263-290.
-
(2006)
International Journal of Six Sigma and Competitive Advantage
, vol.2
, Issue.3
, pp. 263-290
-
-
Mahanti, R.1
Antony, J.2
-
34
-
-
0037339973
-
Blending CMM and Six Sigma to meet business goals
-
Murugappan, M., Keeni, G. and Blending, C.M.M. (2003), “Blending CMM and Six Sigma to meet business goals”, IEEE Software, Vol. 20 No. 2, pp. 42-48.
-
(2003)
IEEE Software
, vol.20
, Issue.2
, pp. 42-48
-
-
Murugappan, M.1
Keeni, G.2
Blending, C.M.M.3
-
36
-
-
0003485315
-
-
Mc Graw-Hill New York, NY
-
Pande, P., Neuman, R. and Cavanagh, R. (2000), The Six Sigma Way: How GE, Motorola and other Top Companies are Honing their Performance, Mc Graw-Hill, New York, NY.
-
(2000)
The Six Sigma Way: How GE, Motorola and other Top Companies are Honing their Performance
-
-
Pande, P.1
Neuman, R.2
Cavanagh, R.3
-
37
-
-
0142191546
-
TQM implementation factors for software development: an empirical study
-
Parzinger, M.J. and Nath, R. (1998), “TQM implementation factors for software development: an empirical study”, Software Quality Journal, Vol. 7 Nos 3-4, pp. 239-260.
-
(1998)
Software Quality Journal
, vol.7
, Issue.3-4
, pp. 239-260
-
-
Parzinger, M.J.1
Nath, R.2
-
38
-
-
84992976881
-
-
The 1999 Survey of High Maturity Organizations, Special Report, CMU/SEI-2000-SR-002, Software Engineering Institute, Los Alamitos, CA, February.
-
Paulk, M.C., Goldenson, D. and White, D. (2000), The 1999 Survey of High Maturity Organizations, Special Report, CMU/SEI-2000-SR-002, Software Engineering Institute, Los Alamitos, CA, February.
-
(2000)
-
-
Paulk, M.C.1
Goldenson, D.2
White, D.3
-
39
-
-
84992993507
-
-
Capability Maturity Model for Software, Version 1.1, CMU/SEI-93-TR-24, DTIC Number ADA263403, Software Engineering Institute, Los Alamitos, CA.
-
Paulk, M.C., Curtis, B., Chrissis, M. and Weber, C.V. (1993), Capability Maturity Model for Software, Version 1.1, CMU/SEI-93-TR-24, DTIC Number ADA263403, Software Engineering Institute, Los Alamitos, CA.
-
(1993)
-
-
Paulk, M.C.1
Curtis, B.2
Chrissis, M.3
Weber, C.V.4
-
40
-
-
0029406652
-
Managing software quality in a very large development project (case study)
-
Phan, D.D., George, J.F. and Vogel, D.R. (1995), “Managing software quality in a very large development project (case study)”, Information and Management, Vol. 29, pp. 277-285.
-
(1995)
Information and Management
, vol.29
, pp. 277-285
-
-
Phan, D.D.1
George, J.F.2
Vogel, D.R.3
-
44
-
-
0142222659
-
Trust me, I'm your software
-
Schwartz, E.I. (1996), “Trust me, I'm your software”, Discover, Vol. 17, pp. 78-81.
-
(1996)
Discover
, vol.17
, pp. 78-81
-
-
Schwartz, E.I.1
-
45
-
-
0002671559
-
Impact of Six Sigma on quality engineering
-
Snee, R.D. (2000), “Impact of Six Sigma on quality engineering”, Quality Engineering, Vol. 12 No. 3, pp. 9-14.
-
(2000)
Quality Engineering
, vol.12
, Issue.3
, pp. 9-14
-
-
Snee, R.D.1
-
47
-
-
0000885763
-
Using electronic mail for data collection in organizational research
-
Sproull, S. (1986), “Using electronic mail for data collection in organizational research”, Academy of Management Journal, Vol. 29, pp. 159-169.
-
(1986)
Academy of Management Journal
, vol.29
, pp. 159-169
-
-
Sproull, S.1
-
48
-
-
73849130003
-
-
National Academy Press Washington, DC
-
Tanur, J.M. (1982), Advances in Methods for Large-Scale Surveys and Experiments, Behavioral and Social Science Research: A National Resource, Part II, National Academy Press, Washington, DC.
-
(1982)
Advances in Methods for Large-Scale Surveys and Experiments, Behavioral and Social Science Research: A National Resource, Part II
-
-
Tanur, J.M.1
-
51
-
-
0035781054
-
Software quality management and ISO 9000 implementation
-
Yang, Y.H. (2001), “Software quality management and ISO 9000 implementation”, Industrial Management & Data Systems, Vol. 101 No. 7, pp. 329-336.
-
(2001)
Industrial Management & Data Systems
, vol.101
, Issue.7
, pp. 329-336
-
-
Yang, Y.H.1
-
52
-
-
33751503923
-
TSP and Six Sigma
-
Janiszewski, S., George, E. and Integrating, P.S.P. (2004), “TSP and Six Sigma”, Software Quality Professional, Vol. 6 No. 4, pp. 4-13.
-
(2004)
Software Quality Professional
, vol.6
, Issue.4
, pp. 4-13
-
-
Janiszewski, S.1
George, E.2
Integrating, P.S.P.3
|