메뉴 건너뛰기




Volumn 21, Issue 6, 2009, Pages 549-564

Six Sigma in the Indian software industry: some observations and results from a pilot survey

Author keywords

Communication technologies; Computer software; Critical success factors; India; Quality; Six sigma

Indexed keywords

COMMUNICATION TECHNOLOGIES; CRITICAL SUCCESS FACTOR; DOCUMENTATION MANAGEMENT; EMPIRICAL INVESTIGATION; INDIAN SOFTWARE INDUSTRIES; LITTLE RESEARCH; PILOT SURVEYS; QUALITY PROFESSIONALS; SIX SIGMA; SIX SIGMA INITIATIVES; SOFTWARE BUSINESS; SOFTWARE DOMAINS; SOFTWARE ENGINEERING TOOLS; SOFTWARE INDUSTRY; SOFTWARE ORGANIZATION; TIME CONSTRAINTS;

EID: 73849145364     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730910995837     Document Type: Article
Times cited : (34)

References (52)
  • 2
    • 84986159807 scopus 로고    scopus 로고
    • Key ingredients for the effective implementation of a Six Sigma program
    • Antony, J. and Banuelas, R. (2002), “Key ingredients for the effective implementation of a Six Sigma program”, Measuring Business Excellence, Vol. 6 No. 4, pp. 20-27.
    • (2002) Measuring Business Excellence , vol.6 , Issue.4 , pp. 20-27
    • Antony, J.1    Banuelas, R.2
  • 3
    • 84993082429 scopus 로고    scopus 로고
    • Six Sigma in the software industry: results from a pilot study
    • Antony, J. and Fergusson, C. (2004), “Six Sigma in the software industry: results from a pilot study”, Managerial Auditing Journal, Vol. 19 No. 8, pp. 1025-32.
    • (2004) Managerial Auditing Journal , vol.19 , Issue.8 , pp. 1025-1032
    • Antony, J.1    Fergusson, C.2
  • 4
    • 84993050240 scopus 로고    scopus 로고
    • Six Sigma Meets Software Development, available at: (accessed 15 April, 2004).
    • Aggarwal, M. (2004), Six Sigma Meets Software Development, available at: www.isixsigma.com/library/content/ (accessed 15 April, 2004).
    • (2004)
    • Aggarwal, M.1
  • 5
    • 84993005472 scopus 로고    scopus 로고
    • Appliance Magazine.com
    • Black & Decker Announces Q4 and Full-year Financials, available at:
    • Appliance Magazine.com (2003), Black & Decker Announces Q4 and Full-year Financials, available at: www.appliancemagazine.com/news.cfm?newsid=3216.
    • (2003)
  • 7
    • 0002314269 scopus 로고    scopus 로고
    • Tracking the progress of e-mail versus snail-mail
    • Bachmann, D., Elfrink, J. and Vazzana, G. (1996), “Tracking the progress of e-mail versus snail-mail”, Marketing Research, Vol. 8, pp. 31-35.
    • (1996) Marketing Research , vol.8 , pp. 31-35
    • Bachmann, D.1    Elfrink, J.2    Vazzana, G.3
  • 8
    • 84993050883 scopus 로고    scopus 로고
    • The business value of software quality
    • Bessin, G. (2004), “The business value of software quality”, The Rational Edge, pp. 1-8.
    • (2004) The Rational Edge , pp. 1-8
    • Bessin, G.1
  • 9
    • 85008023982 scopus 로고    scopus 로고
    • Can a manufacturing quality model work for software?
    • Binder, R.V. (1997), “Can a manufacturing quality model work for software?”, IEEE Software, Vol. 14 No. 5, pp. 101-5.
    • (1997) IEEE Software , vol.14 , Issue.5 , pp. 101-105
    • Binder, R.V.1
  • 11
    • 0012428685 scopus 로고    scopus 로고
    • Sorting out Six Sigma and CMM
    • Card, D.N. (2000), “Sorting out Six Sigma and CMM”, IEEE Software, May/June, pp. 11-13.
    • (2000) IEEE Software , Issue.May/June , pp. 11-13
    • Card, D.N.1
  • 12
    • 84993050889 scopus 로고    scopus 로고
    • Six Sigma Survey: Big Success – What about the Other 98 Percent?, available at: (accessed 15 April, 2004).
    • Dusarme, D. (2003), Six Sigma Survey: Big Success – What about the Other 98 Percent?, available at: www.qualitydigest.com (accessed 15 April, 2004).
    • (2003)
    • Dusarme, D.1
  • 14
    • 10644266390 scopus 로고    scopus 로고
    • Integrating improvement initiatives: connecting six sigma for software, CMMI, personal software process, and team software process
    • Gack, G.A. and Robison, K. (2003), “Integrating improvement initiatives: connecting six sigma for software, CMMI, personal software process, and team software process”, Software Quality Professional, Vol. 5 No. 4, pp. 5-13.
    • (2003) Software Quality Professional , vol.5 , Issue.4 , pp. 5-13
    • Gack, G.A.1    Robison, K.2
  • 15
    • 0030215049 scopus 로고    scopus 로고
    • Software failure analysis for high return process improvement decisions
    • Grady, R.B. (1996), “Software failure analysis for high return process improvement decisions”, Hewlett-Packard Journal, Vol. 47, pp. 15-24.
    • (1996) Hewlett-Packard Journal , vol.47 , pp. 15-24
    • Grady, R.B.1
  • 16
    • 84993108887 scopus 로고    scopus 로고
    • Medical Transcription Case Study, available at:
    • Goyal, N. and James, V.F. (2003), Medical Transcription Case Study, available at: www.isixsigma.com/library/content/c030203a.asp.
    • (2003)
    • Goyal, N.1    James, V.F.2
  • 17
    • 84993108889 scopus 로고    scopus 로고
    • Understanding and integrating the voice of the customer
    • paper presented at the Six Sigma in Software Conference, San Jose, CA, January.
    • Hallowell, D. (2003), “Understanding and integrating the voice of the customer”, paper presented at the Six Sigma in Software Conference, San Jose, CA, January.
    • (2003)
    • Hallowell, D.1
  • 18
    • 0033746131 scopus 로고    scopus 로고
    • Effects of process maturity on quality, cycle time, and effort in software development
    • Harter, D.E., Krishnan, M.S. and Slaughter, S.A. (2000), “Effects of process maturity on quality, cycle time, and effort in software development”, Management Science, Vol. 46, pp. 451-466.
    • (2000) Management Science , vol.46 , pp. 451-466
    • Harter, D.E.1    Krishnan, M.S.2    Slaughter, S.A.3
  • 19
    • 84992962066 scopus 로고    scopus 로고
    • Six Sigma for Software … More Than a New Tool, available at:
    • Hayes, B.J. (2004), Six Sigma for Software … More Than a New Tool, available at: www.isixsigma.com/library/content.
    • (2004)
    • Hayes, B.J.1
  • 20
    • 84993064081 scopus 로고    scopus 로고
    • Using Six Sigma in Software Development, available at:
    • Heinz, L. (2004), Using Six Sigma in Software Development, available at: www.sei.cmu.edu/news-at-sei/features/2004/1/feature-3.htm.
    • (2004)
    • Heinz, L.1
  • 21
    • 0348041727 scopus 로고    scopus 로고
    • Six-Sigma in software quality
    • Hong, G.Y. and Goh, T.N. (2003), “Six-Sigma in software quality”, The TQM Magazine, Vol. 15 No. 6, pp. 364-373.
    • (2003) The TQM Magazine , vol.15 , Issue.6 , pp. 364-373
    • Hong, G.Y.1    Goh, T.N.2
  • 24
    • 84992938231 scopus 로고    scopus 로고
    • Software quality
    • Information Week
    • Information Week (2003), “Software quality”, Information Week, 26 May.
    • (2003) Information Week , Issue.26 May
  • 25
    • 33947392735 scopus 로고    scopus 로고
    • A holistic framework for TQM in the software industry: a confirmatory factor analysis approach
    • Issac, G., Rajendran, C. and Anantharaman, R.N. (2004), “A holistic framework for TQM in the software industry: a confirmatory factor analysis approach”, Vol. 11 No. 3, pp. 35-60.
    • (2004) , vol.11 , Issue.3 , pp. 35-60
    • Issac, G.1    Rajendran, C.2    Anantharaman, R.N.3
  • 26
    • 0142160637 scopus 로고    scopus 로고
    • Addison-Wesley Reading, MA
    • Jalote, P. (2000), CMM in Practice, Addison-Wesley, Reading, MA.
    • (2000) CMM in Practice
    • Jalote, P.1
  • 29
    • 0028192804 scopus 로고
    • Software quality: an overview from the perspective of total quality management
    • Kan, S.H., Basili, V.R. and Shapiro, L.N. (1994), “Software quality: an overview from the perspective of total quality management”, IBM Systems Journal, Vol. 33, pp. 4-19.
    • (1994) IBM Systems Journal , vol.33 , pp. 4-19
    • Kan, S.H.1    Basili, V.R.2    Shapiro, L.N.3
  • 30
    • 0002950118 scopus 로고
    • An assessment of the response rate via the postal service and e-mail
    • Kittleson, M.J. (1995), “An assessment of the response rate via the postal service and e-mail”, Health Values, Vol. 18, pp. 27-29.
    • (1995) Health Values , vol.18 , pp. 27-29
    • Kittleson, M.J.1
  • 32
    • 73849128917 scopus 로고    scopus 로고
    • Six Sigma for software
    • Mahanti, R. (2005), “Six Sigma for software”, Software Quality Professional, Vol. 8 No. 1, pp. 12-26.
    • (2005) Software Quality Professional , vol.8 , Issue.1 , pp. 12-26
    • Mahanti, R.1
  • 34
    • 0037339973 scopus 로고    scopus 로고
    • Blending CMM and Six Sigma to meet business goals
    • Murugappan, M., Keeni, G. and Blending, C.M.M. (2003), “Blending CMM and Six Sigma to meet business goals”, IEEE Software, Vol. 20 No. 2, pp. 42-48.
    • (2003) IEEE Software , vol.20 , Issue.2 , pp. 42-48
    • Murugappan, M.1    Keeni, G.2    Blending, C.M.M.3
  • 37
    • 0142191546 scopus 로고    scopus 로고
    • TQM implementation factors for software development: an empirical study
    • Parzinger, M.J. and Nath, R. (1998), “TQM implementation factors for software development: an empirical study”, Software Quality Journal, Vol. 7 Nos 3-4, pp. 239-260.
    • (1998) Software Quality Journal , vol.7 , Issue.3-4 , pp. 239-260
    • Parzinger, M.J.1    Nath, R.2
  • 38
    • 84992976881 scopus 로고    scopus 로고
    • The 1999 Survey of High Maturity Organizations, Special Report, CMU/SEI-2000-SR-002, Software Engineering Institute, Los Alamitos, CA, February.
    • Paulk, M.C., Goldenson, D. and White, D. (2000), The 1999 Survey of High Maturity Organizations, Special Report, CMU/SEI-2000-SR-002, Software Engineering Institute, Los Alamitos, CA, February.
    • (2000)
    • Paulk, M.C.1    Goldenson, D.2    White, D.3
  • 39
    • 84992993507 scopus 로고
    • Capability Maturity Model for Software, Version 1.1, CMU/SEI-93-TR-24, DTIC Number ADA263403, Software Engineering Institute, Los Alamitos, CA.
    • Paulk, M.C., Curtis, B., Chrissis, M. and Weber, C.V. (1993), Capability Maturity Model for Software, Version 1.1, CMU/SEI-93-TR-24, DTIC Number ADA263403, Software Engineering Institute, Los Alamitos, CA.
    • (1993)
    • Paulk, M.C.1    Curtis, B.2    Chrissis, M.3    Weber, C.V.4
  • 40
    • 0029406652 scopus 로고
    • Managing software quality in a very large development project (case study)
    • Phan, D.D., George, J.F. and Vogel, D.R. (1995), “Managing software quality in a very large development project (case study)”, Information and Management, Vol. 29, pp. 277-285.
    • (1995) Information and Management , vol.29 , pp. 277-285
    • Phan, D.D.1    George, J.F.2    Vogel, D.R.3
  • 44
    • 0142222659 scopus 로고    scopus 로고
    • Trust me, I'm your software
    • Schwartz, E.I. (1996), “Trust me, I'm your software”, Discover, Vol. 17, pp. 78-81.
    • (1996) Discover , vol.17 , pp. 78-81
    • Schwartz, E.I.1
  • 45
    • 0002671559 scopus 로고    scopus 로고
    • Impact of Six Sigma on quality engineering
    • Snee, R.D. (2000), “Impact of Six Sigma on quality engineering”, Quality Engineering, Vol. 12 No. 3, pp. 9-14.
    • (2000) Quality Engineering , vol.12 , Issue.3 , pp. 9-14
    • Snee, R.D.1
  • 47
    • 0000885763 scopus 로고
    • Using electronic mail for data collection in organizational research
    • Sproull, S. (1986), “Using electronic mail for data collection in organizational research”, Academy of Management Journal, Vol. 29, pp. 159-169.
    • (1986) Academy of Management Journal , vol.29 , pp. 159-169
    • Sproull, S.1
  • 51
    • 0035781054 scopus 로고    scopus 로고
    • Software quality management and ISO 9000 implementation
    • Yang, Y.H. (2001), “Software quality management and ISO 9000 implementation”, Industrial Management & Data Systems, Vol. 101 No. 7, pp. 329-336.
    • (2001) Industrial Management & Data Systems , vol.101 , Issue.7 , pp. 329-336
    • Yang, Y.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.