From feature development to customer value creation

Proceedings of the IEEE International Conference on Requirements Engineering

Volumn , Issue , 2009, Pages 275-280

  Kauppinen, Marjo ^a   Savolainen, Juha ^b   Lehtola, Laura ^a   Komssi, Marko ^a   Töhönen, Harri ^a   Davis, Al ^c  

^a AALTO UNIVERSITY   (Finland)

^b Nokia ^*

^c UNIVERSITY OF COLORADO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER VALUES; FINNISH; GLOBAL MARKET; KEY ELEMENTS; PRODUCT FEATURE; PRODUCTS AND SERVICES;

INTERNATIONAL TRADE; REQUIREMENTS ENGINEERING; SALES;

CUSTOMER SATISFACTION;

EID: 73549123664     PISSN: 1090705X     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/RE.2009.35     Document Type: Conference Paper

References (17)

1. Grönroos C., "Service Management and Marketing: Customer Management in Service Competition", third edition, Wiley, 2007.
2. Bearden W.O., Teel J.E., "Selected Determinants of Consumer Satisfaction and Complaint Reports", Journal of Marketing Research, 20(1), 1983, pp. 21-28.
3. Fornell C., "A National Customer Satisfaction Barometer: The Swedish Experience", Journal of Marketing, 56(1), 1992, pp. 6-21.
4. Boehm B., "Value-Based Software Engineering", ACM Software Engineering Notes, 28(2), 2003, pp. 1-12.
5. Gordijn J., Akkermans H., Vliet H., "Value based requirements creation for electronic commerce applications" Hawaii International Conference on System Sciences (HICSS), 2000, 10 pages; electronically published..
6. Aurum A., Wohlin C., "A Value-Based Approach in Requirements Engineering: Explaining Some of the Fundamental Concepts," in Lecture Notes in Computer Science, 4542/2007.Springer, 2007, pp. 109-115.
7. Barney S., Aurum A., Wohlin C., "A Product Management Challenge: Creating Software Product Value Through Requirements Selection", Journal of Systems Architecture, 54(6), 2008, pp. 576 - 593.
8. Gorschek T., Davis A., "Requirements Engineering: In Search of the Dependent Variables," Information and Software Technology, 50(1-2), 2008, pp. 65-75.
9. Porter M., "Competitive Advantage: Creating and Sustaining Superior Performance", Free Press, 2004.
10. Huber F., Herrmann A., Morgan R.E., "Gaining Competitive Advantage Through Customer Value Oriented Management", Journal of Consumer Marketing, 18(1), 2001, pp. 41-53.
11. Woodruff R., "Customer Value: The Next Source for Competitive Advantage", Journal of the Academy of Marketing Science, 25(2), 1997, pp. 139 - 153.
12. Normann R., Ramirez R., "From Value Chain to Value Constellation", Harvard Business Review, 71(4), 1993, pp. 65-77.
13. Smith J., Colgate M., "Customer Value Creation: A Practical Framework", Journal of Marketing Theory and Practice, 15(1), 2007, pp. 7 - 23.
14. Gardial S., Clemons D., Woodruff R., Schumann D., Burns M., "Comparing Consumers' Recall of Prepurchase and Postpurchase Product Evaluation Experiences", Journal of Consumer Research, 20(4), 1994, pp. 548-560.
15. Ulaga W., Eggert A., "Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status", Journal of Marketing, 70(1), 2006, pp. 119-136.
16. Grönroos C., "Adopting a Service Business Logic in Relational Business-to-Business Marketing", In: Ballantyne D., Aitken R., Williams J., (Eds.), Proc Otago Forum 2: The Service-Dominant Logic of Marketing - From Propositions to Practice, 2008, 25 pages; electronically published.
17. MacMillan I., McGrath R., "Discovering New Points of Differentiation", Harvard Business Review, 75(4), 1997, pp. 133-145.