Analysing communication in a complex service process: An application of social network analysis in the Scottish Prison Service

Journal of the Operational Research Society

Volumn 61, Issue 2, 2010, Pages 265-274

  Hancock, P G ^a   Raeside, R ^b  

^a 160 Jacobs Management Center   (United States)

^b Edinburgh Napier University   (United Kingdom)

Author keywords

Communication; Prison; Service process; Social network

Indexed keywords

COMMUNICATION; PRISONS; SOCIAL NETWORKING (ONLINE);

COMMUNICATION PATTERN; HIERARCHICAL PROCESS; HUMAN PERFORMANCE; INFORMAL COMMUNICATION; OPERATIONS MANAGEMENT; SERVICE FACILITIES; SERVICE PROCESS; STATISTICAL TECHNIQUES;

COMPLEX NETWORKS;

EID: 73549105227     PISSN: 01605682     EISSN: 14769360     Source Type: Journal    
DOI: 10.1057/jors.2008.145     Document Type: Article

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