Measuring service quality in the car service agencies

Journal of Applied Sciences

Volumn 9, Issue 24, 2009, Pages 4258-4262

  Keshavarz, S ^a   Yazdi, S M ^a   Hashemian, K ^a   Meimandipour, A ^b  

^a ALZAHRA UNIVERSITY   (Iran)

^b UNIVERSITY PUTRA MALAYSIA   (Malaysia)

Author keywords

Car agencies; Customer's expectations and perceptions; Service quality

Indexed keywords

CAR AGENCIES; CLUSTER SAMPLING; CUSTOMER'S EXPECTATION; CUSTOMERS' EXPECTATIONS; DIMENSIONS OF SERVICE QUALITY; PEUGEOT; SERVICE QUALITY; SERVQUAL;

PERSONNEL TRAINING; SALES; SURVEYS;

QUALITY OF SERVICE;

EID: 72449162664     PISSN: 18125654     EISSN: 18125662     Source Type: Journal    
DOI: 10.3923/jas.2009.4258.4262     Document Type: Article

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