Logistics performance measurement in the supply chain: A benchmark

Benchmarking

Volumn 16, Issue 6, 2009, Pages 785-798

  Keebler, James S ^a   Plank, Richard E ^b  

^a CLAYTON STATE UNIVERSITY   (United States)

^b FLORIDA POLYTECHNIC UNIVERSITY   (United States)

Author keywords

Benchmarking; Performance measures; Supply chain management; United States of America

Indexed keywords

EID: 71849101883     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770911000114     Document Type: Article

References (39)

1. Anand, G. and Kodali, R. (2008), "Benchmarking the benchmarking models" in Benchmarking: An International Journal, Vol. 15, No. 3, pp. 257-91.
2. Angerhofer, B. and Angelides, M. (2006), "A model and a performance measurement system for collaborative supply chains" in Decision Support Systems, Vol. 42, pp. 283-301.
3. Armstrong, S. and Overton, T. (1977), "Estimating nonresponse bias in mail surveys" in Journal of Marketing Research, Vol. 14, No. 3, pp. 396-407.
4. Bowersox, D., Daugherty, P., Droge, C., Rogers, D. and Wardlow, D. (1989), Leading-edge Logistics: Competitive Positioning for the 1990's, Council of Logistics Management, Oak Brook, IL.
5. Byrne, P. and Markham, W. (1991), Improving Quality and Productivity in Logistics Process: Achieving Customer Satisfaction Breakthroughs, Council of Logistics Management, Oak Brook, IL.
6. Caplice, C. and Sheffi, Y. (1995), "A review and evaluation of logistics performance measurement systems" in The International Journal of Logistics Management, Vol. 6, No. 1, pp. 61-75.
7. Chan, F., Chan, H. and Qi, H. (2006), "A review of performance measurement systems for supply chain management" in International Journal of Business Performance Management, Vol. 8, Nos 2-3, pp. 110-24.
8. Choy, K., Chow, H., Lee, W. and Chan, F. (2007), "Development of performance measurement system in managing supplier relationship for maintenance logistics providers" in Benchmarking: An International Journal, Vol. 14, No. 3, pp. 352-68.
9. Fawcett, S. and Clinton, S. (1996), "Enhancing logistics performance to improve the competitiveness of manufacturing operations" in Production & Inventory Management Journal, Vol. 37, No. 1, pp. 40-6.
10. Field, A. (2006), "Keeping SCOR" in Journal of Commerce, p. 1, June 5.
11. Germain, R. and Iyer, K. (2006), "The interaction of internal and downstream integration and its association with performance" in Journal of Business Logistics, Vol. 27, No. 2, pp. 29-33.
12. Gleich, R., Motwani, J. and Wald, A. (2008), "Process benchmarking: a new tool to improve the performance of overhead areas" in Benchmarking: An International Journal, Vol. 15, No. 3, pp. 242-56.
13. Global Logistics Research Team at Michigan State (1995), World Class Logistics the Challenge of Managing Continuous Change, Council of Logistics Management, Oak Brook, IL.
14. Ho, C., Chi, Y. and Tai, Y. (2005), "A structural approach to measuring uncertainty in supply chains" in International Journal of Electronic Commerce, Vol. 9, No. 3, pp. 91-101.
15. Hoffman, D. (2004), "The hierarchy of supply chain metrics" in Supply Chain Management Review, Vol. 8, No. 6, pp. 28-37.
16. Hoffman, D. (2006), "Getting to world-class supply chain management" in Supply Chain Management Review, Vol. 10, No. 7, pp. 18-24.
17. Huan, S., Sheoran, S. and Wang, G. (2004), "A review and analysis of supply chain operations reference (SCOR) model" in Supply Chain Management, Vol. 9, No. 1, pp. 23-9.
18. Kearney, A.T. (1978), Measuring Productivity in Physical Distribution: A $40 Million Goldmine, National Council of Physical Distribution Management, Oak Brook, IL.
19. Kearney, A.T. (1984), Measuring and Improving Productivity in Physical Distribution: The Successful Companies, National Council of Physical Distribution Management, Oak Brook, IL.
20. Keebler, J. (2000), "Measuring performance in supply chain management" in Mentzer, J.T. (Ed.), Supply Chain Management, Sage, Thousand Oaks, CA, pp. 321-46.
21. Keebler, J., Manrodt, K., Durtsche, D. and Ledyard, L. (1999), Keeping Score: Measuring the Business Value of Logistics in the Supply Chain, Council of Logistics Management, Oak Brook, IL.
22. Lockamy, A. and McCormick, K. (2004), "Linking SCOR planning practices to supply chain performance: an exploratory study" in International Journal of Production and Operations Management, Vol. 24, Nos 11-12, pp. 1192-209.
23. Mathews, C. (2006), "Linking the supply chain to TQM" in Quality Progress, Vol. 39, No. 11, pp. 29-35.
24. Niemi, P. and Huiskonen, J. (2008), "An approach to improving logistical performance with cross-unit benchmarking" in Benchmarking: An International Journal, Vol. 15, No. 5, pp. 618-29.
25. Novack, R., Langley, C. and Reinhart, L. (1995), Creating Logistics Value: Themes for the Future, Council of Logistics Management, Oak Brook, IL.
26. Park, J., Lee, J. and Yoo, J. (2005), "A framework for designing the balanced supply chain scorecard" in European Journal of Information Systems, Vol. 14, No. 4, pp. 335-51.
27. Pohlen, T. and Coleman, B. (2005), "Evaluating internal operations and supply chain performance using EVA and ABC" in SAM Advanced Management Journal, Vol. 70, No. 2, pp. 45-58.
28. Punniyamoorthy, M. and Murali, R. (2008), "Balanced score for the balanced scorecard: a benchmarking tool" in Benchmarking: An International Journal, Vol. 15, No. 1, pp. 420-33.
29. Rafele, C. (2004), "Logistic service measurement: a reference framework" in Journal of Manufacturing Technology Management, Vol. 15, No. 3, pp. 280-90.
30. Roder, A. and Tibken, B. (2006), "A methodology for modeling inter-company supply chains and for evaluating a method of integrated product and process documentation" in European Journal of Operational Research, Vol. 169, No. 3, pp. 1010-25.
31. Shepherd, C. and Gunter, H. (2006), "Measuring supply chain performance: current research and future directions" in International Journal of Productivity and Performance Management, Vol. 55, Nos 3-4, pp. 242-58.
32. Simatupang, T. and Sridharan, R. (2004), "A benchmarking scheme for supply chain collaboration" in Benchmarking: An International Journal, Vol. 11, No. 1, pp. 9-30.
33. Sofer, P. and Wand, Y. (2005), "On the notion of soft-goals in business process modeling" in Business Process Management Journal, Vol. 11, No. 6, pp. 663-79.
34. Tracey, M., Fite, R. and Sutton, M. (2004), "An explanatory model and measurement instrument: a guide to supply chain research and applications" in Mid-American Journal of Business, Vol. 19, No. 2, pp. 53-70.
35. Tracey, M., Lim, J. and Vondrembse, M. (2005), "The impact of supply chain management capabilities on business performance" in Supply Chain Management: An International Journal, Vol. 10, No. 3, pp. 179-91.
36. Wang, G. (2001), "Product-enabled design and evaluation of manufacturing supply chain: an integrated multi-criteria decision-based methodology", The University of Toledo, Toledo, OH, unpublished doctoral dissertation.
37. Wang, G., Huang, S. and Dismukes, J. (2004), "Product-driven supply chain selection using integrated multi-criteria decision-making methodology" in International Journal of Production Economics, Vol. 91, No. 1, pp. 1-26.
38. Wong, P. and Wong, K. (2008), "A review on benchmarking of supply chain performance measures" in Benchmarking: An International Journal, Vol. 15, No. 1, pp. 25-51.
39. Yilmaz, Y. and Bititci, U. (2006), "Performance measurement in the value chain: manufacturing versus tourism" in International Journal of Productivity and Performance Management, Vol. 55, No. 5, pp. 371-89.