The effects of emotional dissonance and employee's empowerment on service quality and customer satisfaction perception: Customer level analysis

International Journal of Economics and Management

Volumn 2, Issue 2, 2009, Pages 237-258

  Aziz, Yuhanis Ab ^a  

^a UNIVERSITY PUTRA MALAYSIA   (Malaysia)

Author keywords

Customer satisfaction; Emotional dissonance; Empowerment; Service quality

Indexed keywords

EID: 71649092900     PISSN: 1823836X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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