Pay and working conditions in finance and utility call centres in Denmark and Germany

European Journal of Industrial Relations

Volumn 15, Issue 4, 2009, Pages 395-416

  Sørensen, Ole Henning ^a   Weinkopf, Claudia ^b  

^a NATIONAL RESEARCH CENTRE FOR THE WORKING ENVIRONMENT   (Denmark)

^b UNIVERSITY OF DUISBURG ESSEN   (Germany)

Author keywords

Call centres; Comparative industrial relations; Labour; Market segmentation; Union strategies

Indexed keywords

EID: 70949093678     PISSN: 09596801     EISSN: 14617129     Source Type: Journal    
DOI: 10.1177/0959680109344368     Document Type: Article

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