A brief history of reference assessment: No easy solutions

Reference Librarian

Volumn 50, Issue 3, 2009, Pages 225-233

  Logan, Firouzeh F ^a  

^a UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

Author keywords

Academic libraries; Assessment standards; History

Indexed keywords

EID: 70849120717     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1080/02763870902947133     Document Type: Article

References (24)

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2. Berry, Rachel, and Geraldine B. King. 1973. Evaluation of the University of Minnesota Libraries Reference Department Telephone Information Service. Pilot Study. Library School, University Of Minnesota, Minneapolis ED 077 517.
3. Bunge, Charles. 1971. Reference service in the information. In The Interlibrary Communications and Information Networks, ed. Joseph Becker, 35. Chicago: American Library Association.
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12. Katz, William A. 1969. Introduction to reference work. New York: McGraw-Hill.
13. Lankes, R., Charles McClure, and Melissa Gross. 2001. Assessing quality in digital reference services. Proceedings of the 64th annual meeting of the American Society for Information Science and Technology 323-329. November 3-8, in Washington, DC.
14. Novotny, Eric, and Emily Rimland. 2007. Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to improve training and reference services. Journal of Academic Librarianship 33: 382-392.
15. Ramsden, M. 1978. Performance measurement of some Melbourne public libraries: A report to the Library Council of Victoria. Victoria, Australia: Library Council of Victoria.
16. Rothstein, Samuel. 1989. The measurement and evaluation of reference service. Reprinted from Libr Trends Ja 1964. The Reference Librarian 27: 173-190.
17. Sonley, Valerie, Denise Turner, Sue Myer, and Yvonne Cotton. 2007. Information literacy assessment by portfolio: A case study. Reference Services Review 35: 41-70.
18. Stoffel, Bruce, and Toni Tucker. 2004. E-mail and chat reference: Assessing patron satisfaction. Reference Services Review 32: 120-140.
19. Tyckoson, David A. 1992. Wrong questions, wrong answers: Behavioral vs factual evaluation of reference service. The Reference Librarian 38: 151-173.
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21. Weech, T. L., and H. Goldhor. 1982. Obtrusive versus unobtrusive evaluation of reference service in five Illinois public libraries: A pilot study. Journalism Quarterly 52: 305-324.
22. White, Howard D. 1981. Measurement at the reference desk. Drexel Library Quarterly 17: 3-35.
23. Whitlatch, Jo B. 2000. Evaluating reference services: A practical guide. Chicago: American Library Association.
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