E-mail and chat reference: assessing patron satisfaction

Reference Services Review

Volumn 32, Issue 2, 2004, Pages 120-140

  Tucker, Toni ^a  

^a ILLINOIS STATE UNIVERSITY   (United States)

Author keywords

Academic libraries; Electronic mail; Library users; Reference services

Indexed keywords

EID: 84986131132     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320410537649     Document Type: Article

References (18)

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