One-stop shopping: Merging service points in a university library

Public Services Quarterly

Volumn 4, Issue 1, 2008, Pages 29-45

  Crane, Janet ^a   Pavy, Jeanne A ^a  

^a UNIVERSITY OF NEW ORLEANS   (United States)

Author keywords

Circulation; Cross training; Public services; Reference; Service points

Indexed keywords

EID: 70849097723     PISSN: 15228959     EISSN: 15229114     Source Type: Journal    
DOI: 10.1080/15228950802135707     Document Type: Article

References (3)

1. Allegri, F. and M. Bedard. 2006. Lessons learned from single service point implementations. Medical Reference Services Quarterly, 25(2), 31-47. doi: 10: 1300/J115v25n02 03
2. Flanagan, P. and L. R. Horowitz. 2000. Exploring new service models: Can consolidating public service points improve response to customer needs? The Journal of Academic Librarianship, 26(5), 329-338.
3. Mozenter, F., B. T. Sanders and C. Bellamy. 2003. Cross-training public service staff in the electronic age: I have to learn to do what?! The Journal of Academic Librarianship, 29(6), 399-404.