Cross-training public service staff in the electronic age: I have to learn to do what?!

Journal of Academic Librarianship

Volumn 29, Issue 6, 2003, Pages 399-404

  Mozenter, Frada ^a   Sanders, Bridgette T ^a   Bellamy, Carol ^a  

^a UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0348159742     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jal.2003.08.006     Document Type: Note

References (32)

1. See Pat Flanagan and Lisa R. Horowitz, "Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?" Journal of Academic Librarianship 26, no. 5 (Sep. 2000): 329
2. T. D. Wilson, "Redesigning the University Library in the Digital Age," Journal of Documentation 54, no. 1 (1998): 15-27
3. Barbara Moran, "Restructuring the University Library: a North American Perspective," Journal of Documentation. 52, no. 1 (January 2001): 108, 107.
4. Mary Augusta Thomas, "Redefining Library Space: Managing the Co-existence of Books, Computers, and Readers," Journal of Academic Librarianship 26, no. 6 (Nov. 2000): 408
5. Flanagan and Horowitz, "Exploring New Service Models," 329.
6. Charles Bunge, Professional Education and Reference Efficiency, Ph. D. Dissertation, (University of Illinois, 1967) as cited by Martin P. Courtois and Lori A. Goetsch, "Use of Nonprofessionals at Reference Desks," College & Research Libraries 45, No. 5 (September 1984): 384.
7. Egill A. Halldorssan and Marjorie E. Murfin, "The Performance of Professionals and Nonprofessionals in the Reference Interview," College & Research Libraries 38, No. 5 (September 1977): 385-395.
8. Jeffrey St. Clair and Rao Aluri, "Staffing the Reference Desk: Professionals or Nonprofessionals?" Journal of Academic Librarianship 3, No. 3 (July 1977): 149-153.
9. See Marjorie E. Murfin and Charles A. Bunge, "Paraprofessionals at the Reference Desk," Journal of Academic Librarianship 14, No. 1 (March 1988): 10-14
10. John O. Christensen, Larry D. Benson, H. Julene Butler, Blaine H. Hall, and Don H. Howard, "An Evaluation of Reference Desk Service," College & Research Libraries 50, no. 3 (1989): 468-483.
11. Ann Grodzins Lipow, Editor, Rethinking Reference in Academic Libraries: the Proceedings and Process of Library Solutions Institute No. 2, University of California, Berkeley, March 12-14, 1993, Duke University, June 4-6, 1993 (Berkeley, California: Library Solutions Press, 1993): p. 72-79.
12. J. D. Eustis and D. J. Kenney, Library Reorganization and Restructuring ARL SPEC Kit No. 215 (Washington, DC: Association of Research Libraries, 1996) as cited in Rebecca Jackson, Revolution or Evolution: Reference Planning in ARL Libraries, Reference Services Review 30, No. 3 (2002): 214.
13. Jackson, p. 217.
14. Peggy Seiden, "Restructuring Liberal Arts College Libraries: Seven Organizational Strategies," in Restructuring Academic Libraries: Organizational Development in the Wake of Technological Change, edited by Charles A. Schwartz (Chicago, IL: Association of College and Research Libraries, 1997), p. 213-230.
15. Laura M. Boyer and William C. Theimer, Jr., "The Use and Training of Nonprofessional Personnel at Reference Desks in Selected College and University Libraries," College & Research Libraries 36, No. 3 (May 1975): 197-198.
16. Courtois and Goetsch, pp. 388-389.
17. Teresa E. Kirkpatrick, "The Training of Academic Library Staff on Information Technology within the Libraries of the Minnesota State Colleges and Universities System," College & Research Libraries 59, No. 1 (1998): 54-58.
18. See American Library Association, RUSA Reference Guidelines, Professional Competencies for Reference and Services Librarians. Available: http://www.ala.org/Content/NavigationMenu/RUSA/ Professional_Tools4/Reference_Guidelines/Professional_Competencies_ for_Reference_and_User_Services_Librarians.htm (April 28, 2003)
19. American Library-Association, RUSA Reference Guidelines, Guidelines for Behavioral Performance of Reference and Information Services Professionals. Available: http://www.ala.org/Content/ NavigationMenu/RUSA/Professional_Tools4/Reference_Guidelines/ GuidelinesforBehavioralPerformanceofReferenceandInformationServices Professionals.htm (April 28, 2003).
20. Kirkpatrick, p. 58.
21. Art A. Lichtenstein, "Surviving the Information Explosion: Training Paraprofessionals for Reference Service," Journal of Educational Media & Library Sciences 37, no. 2 (1999): 128-129.
22. Margie Epple and Judy Gardner, "Staff Training and Automated Systems: 20 Tips for Success," Journal of Academic Librarianship 18, No. 2 (May 1992) Available: http://www.nclive.org/cgi-bin/nclsm?vend=1 (April 29, 2003).
23. Bruce E. Massis, "How to Create and Implement a Technology Training Program," American Libraries 32, No. 9 (October 2001) Available: http://www.nclive.org/cgi-bin/nclsm?vend=1 (April 29, 2003).
24. Murfin Bunge, p. 14
25. Kate D. Hickey, "Collaboration at the Reference Desk: Tapping the Potential of Paraprofessionals," Mississippi Libraries 58, no. 3 (1994): 66-68
26. Courtois and Goetsch, p. 390.
27. Gertrude Himmelfarb, "Revolution in the library," Library Trends 47, no. 4 (1999): 612-619.
28. Art A. Lichtenstein, "Surviving the Information Explosion: Training Paraprofessionals for Reference Service," Journal of Educational Media & Library Sciences 3 7, no. 2 (1999): 125-134
29. Kate D. Hickey, "Collaboration at the Reference Desk: Tapping the Potential of Paraprofessionals," Mississippi Libraries 58, no. 3 (1994):66-68, 1999.
30. John O. Christensen, Larry D. Benson, H. Julene Butler, Blaine H. Hall, and Don H. Howard, "An Evaluation of Reference Desk Service," College & Research Libraries 50, no. 3 (1989): 468-483
31. Ohio Library Council. ORE on the Web. Available: http://www.olc.org/ore/ (July 10, 2001).
32. The NC LIVE initiative (nine vendors and 57 databases) is a consortium of North Carolina libraries that began April 1998. The vision of the founders was to provide a gateway to core reference and research materials accessible by all the state's citizens. It is funded by the state and includes all North Carolina public universities, community colleges, and public libraries, as well as a several private universities.