IT service management and governance : Modeling an ITSM configuration process: A foundational ontology approach

2009 IFIP/IEEE International Symposium on Integrated Network Management-Workshops, IM 2009

Volumn , Issue , 2009, Pages 24-33

  Baiôco, Gleison ^a   Costa, André Cypriano Monteiro ^a   Calvi, Camilo Zardo ^a   Garcia, Anilton Salles ^a  

^a FEDERAL UNIVERSITY OF ESPÍRITO SANTO   (Brazil)

Author keywords

Conceptual model; IT governance; IT service configuration management; Ontology

Indexed keywords

BUSINESS DEVELOPMENT; BUSINESS-DRIVEN IT MANAGEMENT; CONCEPTUAL MODEL; CONFIGURATION MANAGEMENT; CONFIGURATION PROCESS; IN-NETWORK; IT GOVERNANCE; IT MANAGEMENT; IT SERVICE CONFIGURATION MANAGEMENT; IT SERVICE MANAGEMENT; IT SERVICES; RESEARCH CHALLENGES; SERVICES MANAGEMENT;

MANAGEMENT; NETWORK MANAGEMENT; ONTOLOGY; TECHNICAL PRESENTATIONS;

INFORMATION TECHNOLOGY;

EID: 70449585454     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/INMW.2009.5195930     Document Type: Conference Paper

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