Customer value via an Intranet: A case application of B2E at HCL Technologies

International Journal of Information Management

Volumn 29, Issue 6, 2009, Pages 497-501

  Singh, Mohini ^a  

^a RMIT UNIVERSITY   (Australia)

Author keywords

B2E e business model; Business to employee; Employee first customer second; HCL Technologies

Indexed keywords

HUMAN RESOURCE MANAGEMENT;

B2E E-BUSINESS MODELS; CASE ANALYSIS; CUSTOMER LOYALTY; CUSTOMER VALUES; EMPIRICAL ANALYSIS;

SALES;

EID: 70449520189     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2009.09.002     Document Type: Article

References (18)

1. Baldwin-Evans K. Hilton highlights link between staff loyalty and e-learning. Human Resource Management International Digest 14 1 (2006) 36-38
2. Dube L., Bourhis A., and Jacob R. The impact of structuring characteristics on the launching of virtual communities of practice. Journal of Organizational Change Management 18 (2005) 145-166
3. Farhoomand A., and Lovelock P. Global e-Commerce (2001), Prentice Hall, Singapore
4. Gajulapalli. HCL Technologies: Employee First, Customer Second (2008), Darden Business Publishing, University of Virginia UVA-OM-1366, September
5. Hansen M.T., and Deimler M.S. Cutting costs while improving morale with B2E management. MIT Sloan Management Review Fall (2001) 96-100
6. Hawking, P., & Stein, A. B2E portal maturity: An employee self-service case study. http://ausweb.scu.edu.au/aw03/papers/stein2.paper.html Accessed 29.05.07.
7. Hill, Khanna, and Stecker. HCL as taught at Harvard (2007), Harvard Business School N9-408-004 August
8. Huang J.H., Yang C., Jin B., and Chiu H. Satisfaction with business-to-employee benefit systems and organizational citizenship behaviour-An examination of gender differences. International Journal of Manpower 25 2 (2004) 195-210
9. Martini A., Corso M., and Pellegrini L. An empirical roadmap for intranet evolution. International Journal of Information Management 29 (2009) 295-308
10. Mootheril F., and Singh M. Achieving organisational effectiveness from B2E e-business (July 2009), PACIS, India
11. Rahim M.Md., and Singh M. Understanding benefits and impediments of B2E e-business systems adoption: Experience of two large Australian universities. Proceedings of the IADIS international conference on conference on society. Ireland, July 13-16 (2006) 320-327
12. Rahim M.M. Factors affecting adoption of B2E e-business systems: A case of the Australian Higher Education Industry. Proceedings of the Pacific Asia Conference on Information Systems (PACIS2007). New Zealand (July 2007) 4-6
13. Singh M., Waddell D., and Rahim M. Business to employee (B2E) e-business model: Services to employees or organisational management?. World Scientific and Engineering Academy and Society Journal of Transactions on Business and Economics 5 5 (May 2008) 270-279
14. Singh M., and Waddell D. Business to employee (B2E) e-business model: A service to employees or organisational management. Proceedings of the IADIS International Conference on e-Society 2007. Lisbon, Portugal, July 3-6 (2007) 97-104
15. Singh M. Innovation and change management. In: Singh M., and Waddell D. (Eds). E-Business innovation and change management (2004), IDEA Group Publishing, Hershey, USA 1-19
16. Singh M. In: Waddell D. (Ed). Evolving e-business models: A process of technology, e-business in Australia: Concepts and cases (2002), Pearson Education Australia 8-22
17. Tojib D., and Sugianto L. The development and empirical validation of the B2E portal user satisfaction (B2EPUS) scale. Journal of Organizational and End User Computing 19:3 (July-September 2007) 1-18
18. Turban E., King D., McKay J., Lee J., and Viehland D. Electronic commerce: A managerial perspective (2008), Prentice Hall, New Jersey, USA