Nursing work in NHS direct: Constructing a nursing identity in the call-centre environment

Nursing Inquiry

Volumn 16, Issue 4, 2009, Pages 355-365

  Snelgrove, Sherrill Ray ^a  

^a SWANSEA UNIVERSITY   (United Kingdom)

Author keywords

Nursing roles; Primary health care; Qualitative methods; Technology; Telehealth

Indexed keywords

ARTICLE; ATTITUDE TO HEALTH; CLINICAL COMPETENCE; EMPATHY; HEALTH CARE FACILITY; HEALTH PERSONNEL ATTITUDE; HUMAN; INFORMATION PROCESSING; INTERPERSONAL COMMUNICATION; MODEL; NATIONAL HEALTH SERVICE; NURSE ATTITUDE; NURSE PATIENT RELATIONSHIP; NURSING METHODOLOGY RESEARCH; NURSING STAFF; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PHILOSOPHY; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; SELF CONCEPT; TELEPHONE; UNITED KINGDOM;

ATTITUDE OF HEALTH PERSONNEL; CLINICAL COMPETENCE; COMMUNICATION; EMPATHY; FOCUS GROUPS; HEALTH FACILITY ENVIRONMENT; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HOLISTIC HEALTH; HOTLINES; HUMANS; MODELS, NURSING; NURSE'S ROLE; NURSE-PATIENT RELATIONS; NURSING METHODOLOGY RESEARCH; NURSING STAFF; ORGANIZATIONAL CULTURE; PHILOSOPHY, NURSING; QUESTIONNAIRES; SELF CONCEPT; STATE MEDICINE; WALES;

EID: 70449365377     PISSN: 13207881     EISSN: 14401800     Source Type: Journal    
DOI: 10.1111/j.1440-1800.2009.00452.x     Document Type: Article

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