The link between hospital quality and services profitability

International Journal of Pharmaceutical and Healthcare Marketing

Volumn 1, Issue 4, 2007, Pages 290-303

  Hegji, Charles E ^a   Self, Donald R ^a  

^a Casey)   (United States)

Author keywords

Hospitals; Profit; Quality; United States of America

Indexed keywords

EID: 70449089641     PISSN: 17506123     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506120710840143     Document Type: Article

References (41)

1. Baker, T.L., Taylor, S.A. (1997), "Patient satisfaction and service quality in the formation of customers' future purchase intentions in competitive health service settings" in Health Marketing Quarterly, Vol. 15, No. 1, pp. 1-15.
2. Barro, J.R., Huckman, R.S., Kessler, D.P. (2006), "The effects of cardiac specialty hospitals on the cost and quality of medical care" in Journal of Health Economics, Vol. 25, No. 4, pp. 702-21.
3. Browne, B.J., Kuo, D.C. (2004), "Patients admitted through the emergency department are more profitable than patients admitted electively" in Annals of Emergency Medicine, Vol. 44, No. 4, p. S132.
4. Cho, S.H., Ketefian, S., Barkauskas, V.H., Smith, D.G. (2003), "The effects of nurse staffing on adverse events, morbidity, mortality, and medical costs" in Nursing Research, Vol. 52, No. 2, pp. 71-9.
5. Corpron, C.A., Martin, A.E., Roberts, G., Besner, G.E. (2004), "The pediatric burn unit: a profit center" in Journal of Pediatric Surgery, Vol. 39, No. 6, pp. 961-3.
6. Dranove, D., White, W.D., Wu, L. (1993), "Segmentation in local hospital markets" in Medical Care, Vol. 31, No. 1, pp. 52-64.
7. Florida Hospital (2005), "Florida hospital not for profits should not make money", Florida Hospital Briefs, October.
8. Grauaer, D.W. (1983), "Improving a hospital pharmacy department's profitability" in American Journal of Hospital Pharmacy, Vol. 40, No. 7, pp. 1183-7.
9. Henneman, P.L., Tomazewski, A., Mayforth, J. (2006), "Profitability of emergency department (ed.) versus non-ed admissions" in 2006 SAEM Annual Meeting Abstracts, Vol. 13, No. 1, p. S62.
10. Hibbard, J.H., Stockard, J., Tusler, M. (2005), "Hospital performance reports: impact on quality, market share, and reputation" in Health Affairs, Vol. 24, No. 4, pp. 1150-60.
11. Hodgkin, D. (1996), "Specialized service offerings and patients' choice of hospital: the case of cardiac catheterization" in Journal of Health Economics, Vol. 15, No. 3, pp. 305-32.
12. Horwitz, J.R. (2005), "Making profits and providing care: comparing nonprofit, for-profit, and government hospitals" in Health Affairs, Vol. 24, No. 1, pp. 790-801.
13. Jha, A.K., Li, Z., Orav, E.J., Epstein, A.M. (2005), "Care in US hospitals-the hospital quality alliance program" in New England Journal of Medicine, Vol. 353, No. 3, pp. 265-74.
14. Kovner, C., Mezey, M., Harrington, C. (2000), "Research priorities for staffing, case mix, and quality of care in US nursing homes" in Journal of Nursing Scholarship, Vol. 32, No. 1, pp. 77-80.
15. Kovner, C., Jones, C., Zhan, C., Gergen, P.J., Basu, J. (2002), "Nurse staffing and postsurgical adverse outcomes: analysis of administrative data from a sample of US hospitals" in Health Services Research, Vol. 37, No. 3, pp. 611-29.
16. Lence, R.L., Smith, M.C. (1987), "Patient satisfaction and intention to revisit the hospital: a further test of disconfirmation and equity theory" in Journal of Hospital Marketing, Vol. 2, No. 1, pp. 19-34.
17. Lindquist, J.D., Lane, P.M. (1991), "Hospital choice: empirical verification of a proposed taxonomy contrasting men and women" in Journal of Hospital Marketing, Vol. 5, No. 2, pp. 17-35.
18. Mlawsky, D. (1994), "US healthcare releases HEDIS-based report card" in Managed Care Week, p. 3, August 8.
19. Moore, S.T., Bopp, K. (1999a), "How consumers evaluate health care quality I" in Health Marketing Quarterly, Vol. 16, No. 4, pp. 1-6.
20. Moore, S.T., Bopp, K. (1999b), "How consumers evaluate health care quality II" in Health Marketing Quarterly, Vol. 17, No. 1, pp. 1-8.
21. Moore, S.T., Bopp, K. (1999c), "How consumers evaluate health care quality III" in Health Marketing Quarterly, Vol. 17, No. 2, pp. 1-6.
22. National Committee for Quality Assurance (1992), "Introduction, quality of care measures" in Health Plan Employer Data and Information Set, p. 13, November.
23. Needham, M.B., Halling, J.F. (1996), "Factors which predict patient satisfaction of nutrition care in a hospital setting", Proceedings of Journal of the American Dietetic Association, A-107.
24. Needleman, H., Buerhaus, P., Mattke, S., Stewart, M., Zelevinski, K. (2001), "Nurse-staffing levels and patient outcomes in hospitals", Harvard School of Public Health, Boston, MA, Final Report for Health Resources and Services Administration, Contract No. 230-99-0021.
25. Pham, H., Coughlan, J., O'Malley, A.S. (2006), "The impact of quality-reporting programs on hospital operations" in Health Affairs, Vol. 25, No. 5, pp. 1412-22.
26. Reich, P. (1994), "Heed us HEDIS" in Medical Interface, p. 50, June.
27. Rhynne, T.J. (1983), "Managing the community hospital's reputations" in Healthcare Management Review, Vol. 8, No. 1, pp. 57-66.
28. Robinson, J.C. (1988), "Hospital quality competition and the economics of imperfect information" in Milbank Memorial Fund Quarterly, Vol. 66, No. 3, pp. 465-81.
29. Schwartz, L.M., Woloshin, S., Birkmeyer, J.D. (2005), "How do elderly patients decide where to go for major surgery? Telephone interview survey" in BMJ, Vol. 331, p. 821.
30. Self, D.R., Sherer, R. (1996), "Quality measures in health care" in Health Marketing Quarterly, Vol. 13, No. 4, pp. 3-16.
31. Shank, M.D., Rupich, R.C., Griffin, M.G., Avioli, L.V. (1992), "Evaluating health care services from the perspective of the elderly" in Journal of Hospital Marketing, Vol. 6, No. 2, pp. 127-47.
32. Shen, Y. (2002), "The effect of hospital ownership choice on patient outcomes after treatment for acute myocardial infarction" in Journal of Health Economics, Vol. 21, No. 5, pp. 901-22.
33. Sloan, F.A., Picone, G.A., Taylor, D.H. Jr, Chou, S. (2001), "Hospital ownership and cost and quality of care: is there a dime's worth of difference?" in Journal of Health Economics, Vol. 20, No. 1, pp. 1-21.
34. Soliman, A.A. (1992), "Assessing quality of health care: a consumerist approach" in Health Marketing Quarterly, Vol. 19, Nos 1/2, pp. 121-39.
35. Stanton, M.W. (2004), "Hospital nurse staffing and quality of care", Agency for Healthcare Research and Quality Research in Action, No. 14, AHRQ, Rockville MD pb. No. 04-0029.
36. Tokunaga, J., Imanaka, Y. (2002), "Influence of length of stay on patient satisfaction with hospital care in Japan" in International Journal of Quality Health Care, Vol. 14, No. 6, pp. 493-502.
37. Tokunaga, J., Imanaka, Y., Nobutomo, K. (2000), "Effects of patient demands on satisfaction with hospital care in Japan" in International Journal of Quality Health Care, Vol. 12, No. 5, pp. 395-401.
38. United HealthCare Corporation (1992), "Quality" in pp. 11-12, RESULTS, Report Card on Health Care, 1992 Annual Report, Minneapolis, MN.
39. Walker, D.M. (2005), Nonprofit, For-profit, and Governmental Hospitals: Uncompensated Care and Other Community Benefits, United States Government Accountability Office, Washington, DC.
40. Worthington, K. (2004), "Customer satisfaction in the emergency department" in Emergency Medicine Clinics of North America, Vol. 22, No. 1, pp. 87-102.
41. Eldenburg, L., Kallapur, S. (1997), "Changes in hospital service mix and cost allocations in response to changes in medicare reimbursement schemes" in Journal of Accounting and Economics, Vol. 23, No. 1, pp. 31-51.