Visual e-mail authentication and identification services: An investigation of the effects on e-mail use

Decision Support Systems

Volumn 48, Issue 1, 2009, Pages 92-102

  Wang, Jingguo ^a   Chen, Rui ^b   Herath, Tejaswini ^c   Rao, H Raghav ^d  

^a UNIVERSITY OF TEXAS AT ARLINGTON   (United States)

^b BALL STATE UNIVERSITY   (United States)

^c BROCK UNIVERSITY   (Canada)

^d UNIVERSITY AT BUFFALO   (United States)

Author keywords

Cognitive effort; Decision aids; E mail authentication and identification services; Information processing; Self efficacy

Indexed keywords

COGNITIVE EFFORT; DECISION AIDS; E-MAIL AUTHENTICATION AND IDENTIFICATION SERVICES; INFORMATION PROCESSING; SELF-EFFICACY;

AUTHENTICATION; DATA PROCESSING; DECISION SUPPORT SYSTEMS; INTERNET;

ELECTRONIC MAIL;

EID: 70350752562     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2009.06.012     Document Type: Article

References (66)

1. Ajzen I. Attitudes, Personality, and Behavior (1988), Dorsey Press, Chicago, IL
2. Ajzen I. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50 2 (1991)
3. Ajzen I., and Fishbein M. Understanding Attitudes and Predicting Social Behavior (1980), Prentice-Hall, Englewood Cliffs, NJ
4. Alavi M., and Leidner D.E. Research commentary: technology-mediated learning-a call for greater depth and breadth of research. Information Systems Research 12 1 (2001)
5. Ba S., Whinston A.B., and Zhang H. Building trust in online auction markets through an economic incentive mechanism. Decision Support Systems 35 3 (2003)
6. Bandura A. Self-efficacy: toward a unifying theory of behavioral change. Psychological Review 84 2 (1977)
7. Bandura A. Self-efficacy: the Exercise of Control (1997), W. H. Freeman, New York
8. Bauer R.A. Consumer behavior as risk taking. In: Cox D.F. (Ed). Risk Taking and Information Handling in Consumer Behavior (1960), Harvard University Press, Cambridge, MA
9. Bechwati N.N., and Xia L. Do computers sweat? The impact of perceived effort of online decision aids on consumers' satisfaction with the decision process. Journal of Consumer Psychology 13 1&2 (2003)
10. Bose I., and Leung A.C.M. Assessing anti-phishing preparedness: a study of online banks in Hong Kong. Decision Support Systems 45 4 (2008)
11. Cardozo R.N. An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research 2 (1965)
12. Carte T., and Russell C. In pursuit of moderation: nine common errors and their solutions. MIS Quarterly 27 3 (2003)
13. Chau P.Y.K. Influence of computer attitude and self-efficacy on IT usage behavior. Journal of End User Computing 13 1 (2001)
14. Chin W.W. The partial least squares approach for structural equation modeling. In: Marcoulides G.A. (Ed). Modem Methods for Business Research (1998), Lawrence Erlbaum, Mahwah, NJ
15. Chin W.W., Marcolin B.L., and Newsted P.R. A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic mail adoption study. Information Systems Research 14 2 (2003)
16. Chung W., Chen H., Chang W., and Chou S. Fighting cybercrime: a review and the Taiwan experience. Decision Support Systems 41 3 (2006)
17. Cohen S. Aftereffects of stress on human performance and social behavior: a review of research and theory. Psychological Bulletin 88 (1980)
18. Compeau D.R., and Higgins C.A. Computer self-efficacy: development of a measure and initial test. MIS Quarterly 19 2 (1995)
19. Crocker D. Trust in Email Begins with Authentication (2008), Messaging Anti-Abuse Working Group
20. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13 3 (1989)
21. Dhamija R., Tygar J.D., and Hearst M. Why phishing works. Proceedings of Conference on Human Factors in Computing Systems (CHI2006) (Quebec, Canada) (2006)
22. Dowling G.R., and Staelin R. A model of perceived risk and intended risk-handling activity. Journal of Consumer Research 21 1 (1994)
23. Downs J.S., Holbrook M.B., and Cranor L.F. Decision strategies and susceptibility to phishing. Proceedings of Symposium on Usable Privacy and Security (SOUPS), Pittsburgh, PA, USA (2006)
24. Ducoffe R.H. Advertising value and advertising on the web. Journal of Advertising Research (1996) (No. September/October)
25. Eihorn H.J., and Hogarth R.M. Behavioral decision theory: processes of judgment and choice. Annual Review of Psychology 32 (1981)
26. Ellen P.S., Bearden W.O., and Sharma S. Resistance to technological innovations: an examination of the role of self-efficacy and performance satisfaction. Journal of the Academy of Marketing Science 19 4 (1991)
27. Eom S.B. Mapping the intellectual structure of research in decision support systems through author cocitation analysis (1971-1993). Decision Support Systems 16 4 (1996)
28. Eppler M.J., and Mengis J. The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines. The Information Society 20 (2004)
29. Falk R.F., and Miller N.B. A Primer for Soft Modeling (1992), University of Akron Press, Akron, OH
30. Fallows D. Internet users and spam: what the attitudes and behavior of Internet users can tell us about fighting spam. Proceedings of First Conference on Email and Anti-Spam (CEAS) Mountain View, CA (2004)
31. Fornell C., and Larcker D.F. Structural equation models with unobservable variables and measurement errors. Journal of Marketing Research 18 1 (1981)
32. FST, making email effective again. Financial Services Technology (US Edition) (2008), GDS Publishing
33. Gist M.E. The influence of training method on self-efficacy and idea generation among managers. Personnel Psychology 42 4 (1989)
34. Huppertz J.W., Arenson S.J., and Evans R.H. An application of equity theory to buyer-seller exchange situations. Journal of Marketing Research 15 2 (1978)
35. Igbaria M., and Iivari J. The effects of self-efficacy on computer usage. Omega 23 6 (1995)
36. Jarvenpaa S.L., Tractinsky N., and Vitale M. Consumer trust in an Internet store. Information Technology and Management 1 12 (1999)
37. Johnson E.J., and Payne J.W. Effort and accuracy in choice. Management Science 31 4 (1985)
38. Kasper G.M. A theory of decision support system design for user calibration. Information Systems Research 7 2 (1996)
39. Klein N.M., and Yadav M.S. Context effects on effort and accuracy in choice: an enquiry into adaptive decision making. Journal of Consumer Research 15 4 (1989)
40. Lopez D.A., and Manson D.P. A study of individual computer self-efficacy and perceived usefulness of the empowered desktop information system. Journal of Interdisciplinary Studies 10 (1997)
41. Madden M. America's Online Pursuits (2003), Pew Internet & American Life Project
42. Maneesoonthorn C.P. An Empirical Examination of the Effects of Permission, Interactivity, Vividness and Personalization on Consumer Attitudes toward E-Mail Marketing (2006), University of Canterbury
43. McCall T., and Moss R. Gartner Survey Shows Frequent Data Security Lapses and Increased Cyber Attacks Damage Consumer Trust in Online Commerce (2005), Gartner Inc., Stamford, Conn
44. Messmer E. Ebay's Paypal Uses E-Mail Authentication to Combat Fraud (2008), Network World
45. Miller G.A. The magic number seven, plus or minus two: some limits on our capacity for processing information. The Psychological Review 63 2 (1956)
46. Miller R., and Wu M. Fighting phishing at the user interface. In: Cranor L., and Garfinkel S. (Eds). Security and Usability: Designing Secure Systems that People can Use (2005), O'Reilly Media, Portland, OR
47. Newell A., and Simon H. Human Problem Solving (1972), Prentice-Hall, Englewood Cliffs, NJ
48. O'Donnell E., and David J.S. How information systems influence user decisions: a research framework and literature review. International Journal of Accounting Information Systems 1 3 (2000)
49. Oliver R.L., and Swan J.E. Consumer perceptions of interpersonal equity and satisfaction in transaction: a field survey approach. Journal of Marketing 53 2 (1989)
50. Payne J.W. Contingent decision behavior. Psychological Bulletin 92 2 (1982)
51. Pew. February 15-March 7 2007 Tracking Survey (2007), Pew Internet & American Life Project
52. Podsakoff P.M., MacKenzie S.B., Lee J.-Y., and Podsakoff N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88 5 (2003)
53. Ringle C.M., Wende S., and Will S. Smartpls 2.0 (M3) Beta (2005). http://www.smartpls.de
54. Schechter S.E., Dhamija R., Ozment A., and Fischer I. The Emperor's new security indicators. Proceedings of the 2007 IEEE Symposium on Security and Privacy (2007), IEEE, Oakland, California
55. Schick A.G., Gordon L.A., and Haka S. Information overload: a temporal approach. Accounting, Organizations and Society 15 3 (1990)
56. Seltzer L.F. Influencing the 'shape' of resistance: an experimental exploration of paradoxical directives and psychological reactance. Basic and Applied Social Psychology 4 1 (1983)
57. Silver M.S. Descriptive analysis for computer-based decision support. Operations Research 36 6 (1998)
58. Todd P., and Benbasat I. Inducing compensatory information processing through decision aids that facilitate effort reduction: an experimental assessment. Journal of Behavioral Decision Making 13 1 (2000)
59. Todd P.A., and Benbasat I. The influence of decision aids on choice strategies under conditions of high cognitive load. 4. IEEE Transactions on Systems, Man, and Cybernetics 24 (1994)
60. Todd P.A., and Benbasat I. The influence of decision aids on choice strategies: an experimental analysis of the role of cognitive effort. Organizational Behavior and Human Decision Processes 60 1 (1994)
61. van Eerde W., and Thierry H. Vroom's expectancy models and work-related criteria: a meta-analysis. Journal of Applied Psychology 81 5 (1996)
62. Venkatesh V., Morris M.G., Davis G.B., and Davis F.D. User acceptance of information technology: toward a unified view. MIS Quarterly 27 3 (2003)
63. Wang J., Chen R., Herath T., and Rao H.R. An exploration of the design features of phishing attacks. In: Rao H.R., and Upadhyaya S. (Eds). Annals of Emerging Research in IA, Security and Privacy Services (2009), Elsevier, New York, NY
64. Weber R. The grim reaper: the curse of e-mail. MIS Quarterly 28 3 (2004)
65. Wu M., Miller R.C., and Garfinkel S. Do security toolbars actually prevent phishing attacks?. Proceedings of Human Factors in Computing Systems (CHI 2006), (Quebec, Canada) (2006)
66. Zhang H., and Li H. Factors affecting payment choices in online auctions: a study of eBay traders. Decision Support Systems 42 2 (2006)