Negotiating medical virtues: Toward the development of a physician mistake disclosure model

Health Communication

Volumn 24, Issue 5, 2009, Pages 391-399

  Hannawa, Annegret F ^a  

^a WAKE FOREST UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ETHICS; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL ERROR; PHYSICIAN; PSYCHOLOGICAL ASPECT; REVIEW; THEORETICAL MODEL;

HUMANS; MEDICAL ERRORS; MODELS, THEORETICAL; PHYSICIANS; TRUTH DISCLOSURE;

EID: 70350731786     PISSN: 10410236     EISSN: None     Source Type: Journal    
DOI: 10.1080/10410230903023279     Document Type: Article

References (32)

1. Allman, J. (1998). Bearing the burden or baring the soul: Physicians' selfdisclosure and boundary management regarding medical mistakes. Health Communication, 10, 175-197.
2. Barach, P., & Small, S. D. (2000). Reporting and preventing medical mishaps: Lessons from nonmedical near miss reporting systems. British Medical Journal, 320, 759-763.
3. Booth-Butterfield, S., & Booth-Butterfield, M. (1987, May). Untangling the tangled web: Theory and empirical tests of interpersonal deception. Paper presented at the annual meeting of the International Communication Association, Montreal, Canada.
4. Brazeau, C. (1999). Disclosing the truth about a medical error. American Family Physician, 60, 1013-1014.
5. Cegala, D. J., McGee, D. S., & McNeilis, K. S. (1996). Components of patients' and doctors' perceptions of communication competence during a primary care medical interview. Health Communication, 8, 1-27.
6. Chan, D. K., Gallagher, T. H., Reznick, R., & Levinson, W. (2005). How surgeons disclose medical errors to patients: A study using standardized patients. Surgery, 5, 851-858.
7. Cline, R. J. (2003). At the intersection of micro and macro: Opportunities and challenges for physician-patient communication research. Patient Education and Counseling, 50, 13-16.
8. Crane, M. (2001). What to say if you made a mistake. Medical Economics, 78(16), 26-36.
9. Crigger, N. J. (2004). Always having to say you're sorry: An ethical response to making mistakes in professional practice. Nursing Ethics, 11, 568-576.
10. Gallagher, T. H., Waterman, A. D., Ebers, A. G., Fraser, V. J., & Levinson, W. (2003). Patients' and physicians' attitudes regarding the disclosure of medical errors. Journal of the American Medical Association, 289, 1001-1007.
11. Goffmann, E. (1959). The presentation of self in everyday life. Garden City, NY: Doubleday Anchor Books.
12. Gorovitz, S., & MacIntyre, A. (1975). Toward a theory of medical fallibility. The Hastings Center Report, 5(6), 13-23.
13. Hannawa, A. F., Sills, E. K., & Spitzberg, B. H. (2006, November). Toward the development and validation of a communicative defensiveness scale. Paper presented at the 2006 National Communication Association conference, San Antonio, TX.
14. Hilfiker, D. (1984). Making medical mistakes: How doctors harm patients-and themselves. Harper's, 268, 59-65.
15. Hoffmann, P. B., Griffith, J. R., Greenspan, B., & Campbell, C. S. (2002). Morally managing executive mistakes. Frontiers of Health Services Management, 18(3), 3-27.
16. Klein, K. J., Tosi, H., & Cannella, A. A. (1999). Multilevel theory building: Benefits, barriers, and new developments. Academy of Management Review, 24, 243-248.
17. Kohn, L. K., Corrigan, J. M., & Donaldson, M. S. (2000). To err is human: Building a safer health system. Washington, DC: National Academies Press.
18. Lee, T. H. (2002). A broader conception of medical errors. New England Journal of Medicine, 347, 1965-1967.
19. Lim, T. S., & Bowers, J. (1991). Face-work: Solidarity, approbation, and tact. Human Communication Research, 17, 415-450.
20. McNeill, P. M., & Walton, M. (2002). Medical harm and the consequences of error for doctors. Medical Journal of Australia, 176, 222-225.
21. Mizrahi, T. (1984). Managing medical mistakes: Ideology, insularity and accountability among internists-in-training. Social Science and Medicine, 19, 135-146.
22. Penson, R. T., Svendsen, S. S., Chabner, B. A., Lynch, T. J., Jr., & Levinson, W. (2001). Medical mistakes: A workshop on personal perspectives. The Oncologist, 6, 92-99.
23. Petronio, S. (2006). Impact of medical mistakes: Navigating work-family boundaries for physicians and their families. Communication Monographs, 73, 463-467.
24. Pietro, D. A., Shyavitz, L. J., Smith, R. A., & Auerbach, B. S. (2000). Detecting and reporting medical errors: Why the dilemma? British Medical Journal, 320, 794-796.
25. Reason, J. (1992). Human error. Cambridge, UK: Cambridge University Press.
26. Reason, J. (2000). Human error: Models and management. British Medical Journal, 320, 768-770.
27. Reinertsen, J. L. (2000). Let's talk about error: Leaders should take responsibility for mistakes. British Medical Journal, 320, 730.
28. Rosenfeld, L. B. (1979). Self-disclosure avoidance: Why I am afraid to tell you who I am. Communication Monographs, 46, 63-74.
29. Stamp, G. H., Vangelisti, A. L., & Daly, J. A. (1992). The creation of defensiveness in social interaction. Communication Quarterly, 40, 177-190.
30. Stiles, W. B. (1987). "I have to talk to somebody": A fever model of disclosure. In V. Derlega & J. Berg (Eds.), Self-disclosure: Theory, research, and therapy (pp. 257-277). New York: Plenum.
31. Ting-Toomey, S., & Oetzel, J. G. (2001). Managing intercultural conflict effectively. Thousand Oaks, CA: Sage.
32. Wu, W. A. (2000). Medical error: The second victim. British Medical Journal, 320, 726-727.