Enabling analysts in managed services for CRM analytics

Proceedings of the ACM SIGKDD International Conference on Knowledge Discovery and Data Mining

Volumn , Issue , 2009, Pages 1077-1085

  Bhattacharya, Indrajit ^a   Godbole, Shantanu ^a   Gupta, Ajay ^a   Verma, Ashish ^a   Achtermann, Jeff ^b   English, Kevin ^b  

^a IBM RESEARCH   (United States)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS ANALYSTS; BUSINESS DATA; DATA ANALYTICS; MANAGED SERVICE; NEW OPPORTUNITIES; NEW TOOLS;

EID: 70350656237     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1557019.1557136     Document Type: Conference Paper

References (16)

1. SAP customer relationship management. www.sap.com/solutions/business- suite/crm/index.epx.
2. M. Bhide, A. Gupta, R. Gupta, P. Roy, M. Mohanaia, and Z. Ichhaporia. Liptus: Associating structured and unstructured information in a banking environment. In Proc. of SIGMOD, 2007.
3. D. Cohn, Z. Ghahramani, and M. I. Jordan. Active learning with statistical models. In Proc. of NIPS, 1995.
4. D. Garg, N. Kambhatla, and M. Vukovic. Mining top issues from contact center logs for self help portals. In Proc. of SCC, 2008.
5. S. Godbole and S. Roy. Text classification business intelligence and interactivity: Automating CSat analysis for services industry. In Proc. of SIGKDD, 2008.
6. G. Hershel. Magic quadrant for customer data mining applications, 2008.
7. T. Joachims. Advances in Kernel Methods: Support Vector Learning, Editors B.Scholkopf, C.J.C. Burgess, and A.J. Smola, chapter Making large-scale SVM learning practical. MIT Press, Cambridge, MA, USA, 1999.
8. R. Jones, A. McCallum, K. Nigam, and E. Riloff. Bootstrapping for text learning tasks. In IJCAI Workshop on Text Mining, 1999.
9. C. M. Lee and S. S. Narayanan. Toward detecting emotions in spoken dialogs. IEEE Transactions on Speech and Audio Processing, 13(2):293-303, 2005.
10. H. P. Luhn. A business intelligence system. In IBM Journal, 1958.
11. C. Monash. Analytic Business Processes: The Third Generation. In White paper available at http://www.monash.com/whitepapers.html, 2004.
12. S. O'Dowd. Unstructured data and text analytics in capital markets. In Financial Insights Report - IDC report, 2008.
13. V. S. Sheng, F. Provost, and P. G. Ipeirotis. Get another label? Improving data quality and data mining using multiple, noisy labelers. In Proc. of KDD, 2008.
14. H. Soltau, B. Kingsbury, L. Mangu, D. Povey, G. Saon, and G. Zweig. The IBM 2004 conversational telephony system for rich transcription. In Proc. of ICASSP, 2005.
15. S. Spangler and J. Kreulen. Interactive methods for taxonomy editing and validation. In Proc. of CIKM, 2002.
16. L. V. Subramaniam, T. Faruquie, S. Ikbal, S. Godbole, and M. Mohania. Business intelligence from voice of customer. In Proc. of ICDE, 2009.