Mining top issues from contact center logs for self help portals

Proceedings - 2008 IEEE International Conference on Services Computing, SCC 2008

Volumn 2, Issue , 2008, Pages 171-178

  Garg, Dinesh ^a   Kambhatla, Nanda ^a   Vukovic, Maja ^b   Pingali, Gopal ^b  

^a IBM INDIA RESEARCH LAB   (India)

^b IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER NETWORKS; GALLIUM ALLOYS;

CONTACT CENTERS;

MINING;

EID: 51749116277     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SCC.2008.80     Document Type: Conference Paper

References (12)

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