Empirical study on electric power customer satisfaction based on Kana model

Proceedings - 2009 IITA International Conference on Services Science, Management and Engineering, SSME 2009

Volumn , Issue , 2009, Pages 136-139

  Lin, Shuai ^a   Niu, Dongxiao ^b  

^a NORTH CHINA ELECTRIC POWER UNIVERSITY   (China)

^b NORTH CHINA ELECTRIC POWER UNIVERSITY   (China)

Author keywords

Customer satisfaction; Electric power company; Kano model

Indexed keywords

CUSTOMER SATISFACTION MANAGEMENT; ELECTRIC POWER; ELECTRIC POWER COMPANY; EMPIRICAL STUDIES; JILIN , CHINA; KANO MODEL; QUALITY CHARACTERISTIC; SERVICE QUALITY;

ELECTRIC NETWORK ANALYSIS; ELECTRIC POWER MEASUREMENT; ELECTRIC UTILITIES; ELECTRICITY; POWER QUALITY; SALES;

CUSTOMER SATISFACTION;

EID: 70350560596     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SSME.2009.103     Document Type: Conference Paper

References (7)

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