Going too far: Complaining, escalating and disaffiliation

Journal of Pragmatics

Volumn 41, Issue 12, 2009, Pages 2400-2414

  Drew, Paul ^a   Walker, Traci ^a  

^a UNIVERSITY OF YORK   (United Kingdom)

Author keywords

Affiliation; Complaining; Conversation; Disaffiliation

Indexed keywords

EID: 70350381128     PISSN: 03782166     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pragma.2008.09.046     Document Type: Article

References (16)

1. Dersley I., and Wootton A. Complaint sequences within antagonistic argument. Research on Language and Social Interaction 33 (2000) 375-406
2. Drew P. "Open" class repair initiators in response to sequential sources of troubles in conversation. Journal of Pragmatics 28 (1997) 69-101
3. Drew P. Complaints about transgressions and misconduct. Research on Language and Social Interaction 31 (1998) 295-325
4. Drew P., and Chilton K. Calling just to keep in touch: regular and habitualised telephone calls as an environment for small talk. In: Coupland J. (Ed). Small-Talk (2000), Longman, London 137-162
5. Drew P., and Holt E. Complainable matters: the use of idiomatic expressions in making complaints. Social Problems 35 (1988) 398-417
6. Drew P., and Holt E. Figures of speech: idiomatic expressions and the management of topic transition in conversation. Language in Society 27 (1998) 495-523
7. Jefferson G. Exposed and embedded corrections. In: Button G., and Lee J.R.E. (Eds). Talk and Social Organisation (1987), Multilingual Matters, Clevedon 86-100
8. Mandelbaum J. Conversational non-co-operation: an exploration of disattended complaints. Research on Language and Social Interaction 25 (1991/1992) 97-138
9. Ochs E., and Jacoby S. Co-construction: an introduction. Research on Language and Social Interaction 28 (1995) 171-178
10. Pomerantz A. Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes. In: Atkinson J.M., and Heritage J. (Eds). Structures of Social Action: Studies in Conversation Analysis (1984), Cambridge University Press, Cambridge 57-101
11. Sacks H. On the preference for agreement and contiguity in sequences in conversation. In: Button G., and Lee J. (Eds). Talk and Social Organization (1987), Multilingual Matters, Clevedon 54-69
12. Sacks H. Lectures on Conversation: Volume II (1992), Blackwell, Oxford
13. Schegloff E.A. On an actual virtual servo-mechanism for guessing bad news: a single case conjecture. Social Problems 35 4 (1988) 442-457
14. Schegloff E.A. On complainability. Social Problems 52 (2005) 449-476
15. Schegloff E.A. Sequence Organization in Interaction: A Primer in Conversation Analysis I (2006), Cambridge University Press, Cambridge
16. Stivers T. Stance, alignment and affiliation during story telling: when nodding is a token of affiliation. Research on Language in Social Interaction 41 (2008) 29-55