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Volumn 41, Issue 12, 2009, Pages 2465-2478

Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions

Author keywords

Direct complaints; Institutional interaction; Italian; Negatively framed questions; Preference organization

Indexed keywords


EID: 70350366899     PISSN: 03782166     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pragma.2008.09.042     Document Type: Article
Times cited : (52)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.