Sustainable service innovation model: A standardized IT service management process assessment framework

Communications in Computer and Information Science

Volumn 42, Issue , 2009, Pages 69-80

  Barafort, Béatrix ^a   Rousseau, Anne ^a  

^a LUXEMBOURG INSTITUTE OF SCIENCE AND TECHNOLOGY   (Luxembourg)

Author keywords

IT service management; Process assessment; Process models; Service innovation; Standardization; Sustainable service innovation process

Indexed keywords

IT SERVICE MANAGEMENT; PROCESS ASSESSMENTS; PROCESS MODELS; SERVICE INNOVATION; SUSTAINABLE SERVICES;

INFORMATION TECHNOLOGY; MANAGEMENT; SIGNAL FILTERING AND PREDICTION; STANDARDIZATION;

INNOVATION;

EID: 70349915693     PISSN: 18650929     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-04133-4_6     Document Type: Conference Paper

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