The use of strategic deception in relationships

Journal of Services Marketing

Volumn 23, Issue 5, 2009, Pages 318-325

  Patwardhan, Abhijit ^a   Noble, Stephanie M ^a   Nishihara, Ceri M ^a  

^a UNIVERSITY OF MISSISSIPPI   (United States)

Author keywords

Call centres; Customer relations; Dishonesty; India

Indexed keywords

EID: 70349629727     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040910973422     Document Type: Article

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