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Volumn 16, Issue 5, 2008, Pages 391-399

Strategy by bottom-up abstractions of the customer interface

Author keywords

Abstracting strategy; Customer interface; Systems of interaction

Indexed keywords


EID: 70349599802     PISSN: 0965254X     EISSN: 14664488     Source Type: Journal    
DOI: 10.1080/09652540802480886     Document Type: Article
Times cited : (5)

References (12)
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    • Doyle, P.1
  • 2
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    • The critical incident technique
    • Flanagan, J.C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327-357.
    • (1954) Psychological Bulletin , vol.51 , Issue.4 , pp. 327-357
    • Flanagan, J.C.1
  • 3
    • 0036083912 scopus 로고    scopus 로고
    • An analysis of international business-to-business relationships based on the commitment-trust theory
    • Friman, M., Gärling, T., Millett, B., Mattsson, J., & Johnston, R. (2002). An analysis of international business-to-business relationships based on the commitment-trust theory. Industrial Marketing Management, 31(5), 403-409.
    • (2002) Industrial Marketing Management , vol.31 , Issue.5 , pp. 403-409
    • Friman, M.1    Gärling, T.2    Millett, B.3    Mattsson, J.4    Johnston, R.5
  • 4
    • 0038127756 scopus 로고    scopus 로고
    • Elegy on the death of marketing: Never send to know why we have come to bury marketing but ask what you can do for your country churchyard
    • Holbrook, M.B., & Hulber, J. (2002). Elegy on the death of marketing: Never send to know why we have come to bury marketing but ask what you can do for your country churchyard. European Journal of Marketing, 36(5/6), 706-732.
    • (2002) European Journal of Marketing , vol.36 , Issue.5-6 , pp. 706-732
    • Holbrook, M.B.1    Hulber, J.2
  • 7
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    • Improving service quality in person to person encounters: A multidisciplinary review
    • Mattsson, J. (1994). Improving service quality in person to person encounters: A multidisciplinary review. The Service Industry Journal, 14(1), 45-61.
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    • Mattsson, J.1
  • 8
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    • How to manage technology during services internationalisation
    • Mattsson, J. (2000). How to manage technology during services internationalisation. The Service Industry Journal, 20(1), 22-39.
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    • Mattsson, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.