An overview of benchmarking literature

Journal of Quality Assurance in Hospitality and Tourism

Volumn 2, Issue 3-4, 2001, Pages 7-23

  Kozak, Metin ^a   Nield, Kevin ^b  

^a MUGLA SITKI KOCMAN UNIVERSITY   (Turkey)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Benchmarking; Quality management; Tourism businesses; Tourist destinations

Indexed keywords

EID: 70349412038     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v02n03_02     Document Type: Article

References (48)

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