The rhetoric of enterprise content management (ecm): Confronting the assumptions driving ecm adoption and transforming technical communication

Technical Communication Quarterly

Volumn 17, Issue 1, 2007, Pages 61-87

  Andersen, Rebekka ^a  

^a UNIVERSITY OF WISCONSIN MILWAUKEE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70349344587     PISSN: 10572252     EISSN: 15427625     Source Type: Journal    
DOI: 10.1080/10572250701588657     Document Type: Article

References (70)

1. Albers, M., 2000. The technical editor and document databases: What the future may hold. Technical Communication Quarterly, 9: 191-206.
2. Albers, M., 2003. Single sourcing and the technical communication career path. Technical Communication, 50: 335-343.
3. Albers, M., 2005. The future of technical communication: Introduction to this special issue. Technical Communication, 52: 267-272.
4. Association for Information and Image Management. (2006). AIIM®: The ECM Association. Retrieved December 20, 2006, from http://www.aiim.org/
5. AuthorIT Software Corporation. (2005). Product Demos: AuthorIT Introduction. Retrieved November 15, 2005, from h?page=rdemo
6. AuthorIT Software Corporation. (2006). AuthorIT: One Source. One Solution. Retrieved December 8, 2006, from http://www.author-it.com
7. Bailie, Rahel. (2007, February 20). CMS Watch and Rockley Group to publish 'content component management' CMS report [Intentional Design, Inc.]. Blog entry. Retrieved on March 15, 2007, from http://www.intentionaldesign.ca/weblog/blogcentre/cms_watch_and_rockley_group_to_publish_ cms_report/
8. Blair, B., 2004. An enterprise content management primer. The Information Management Journal, September/October: 64-66.
9. Bock, G. (2004, November 4). Content management framework: Our revised criteria for evaluating and comparing enterprise content management systems. Patricia Seybold Group. Retrieved August 8, 2005, from http://www.psgroup.com/detail.aspx?ID=416
10. Carliner, S., 2001. Emerging skills in technical communication: The information designer's place in a new career path for technical communicators. Technical Communication, 50: 156-175.
11. Ciarlone, L. (2006, November). Eliminating the fear factor: Creating a culture of compliance. White Paper: The Gilbane Group, 1-13. Retrieved December 8, 2006, from http://gilbane.com/whitepapers. pl?view=18
12. Clark, D., 2002. Rhetoric of present single-sourcing methodologies. Proceedings of the 20th Annual International Conference on Computer Documentation. 2002. pp. 20-24. New York: ACM Press.
13. Clifford, J., 1997. Routes: Travel and translation in the late twentieth century, Cambridge, MA: Harvard University Press.
14. Cooper, A., 2004. The inmates are running the asylum: Why high tech products drive us crazy and how to restore the sanity, Indianapolis, IN: Sams Publishing (2nd ed.).
15. Creswell, Tim. 1997. “ Imagining the nomad: Mobility and the postmodern primitive. ”. In Space and social theory: Geographical interpretations of post-modernity, Edited by: Strohmayer, U., and Benko, G., 360-382. Oxford: Blackwell.
16. Davis, M., 2001. Shaping the future of our profession. Technical Communication, 48: 139-144.
17. Dayton, D., 2006. A hybrid analytical framework to guide studies of innovative IT adoption by work groups. Technical Communication Quarterly, 15: 355-382.
18. Dobrin, D., 1989. Writing and technique., Champaign, IL: National Council Teachers of English.
19. Documentum. 2003. Native XML management with Documentum. Documentum Technical White Paper. Retrieved March 26, 2007, from initial registration required http://www.emcsoftware-info.com/mk/get/USI_REG_EXP? event_id=1708&src=WEB&SIPsc=CM&event_name=White%20Paper:%20Native%20XML%20Management%20with%20Documentum&P.ctp_events_info.Event_Type=&web_lan=&blurb=N
20. Doheny-Farina, S., 1992. Rhetoric, innovation, technology: Case studies of technical communication in technology transfers., Cambridge, MA: MIT Press.
21. Durack, K., 2003. “ Instructions as “inventions”: When the patent meets the prose. ”. In Power and legitimacy in technical communication, Volume I: The historical and contemporary struggle for professional status, Edited by: Kynell-Hunt, T., and Savage, G., 15-37. Amityville, NY: Baywood.
22. Faber, B., and Johnson-Eilola, J., 2002. “ Migrations: Strategic thinking about the future. ”. In Reshaping technical communication: New directions and challenges for the 21st century, Edited by: Mirel, B., and Spilka, R., 135-148. Mahwah, NJ: Lawrence Erlbaum Associates.
23. Feenberg, A., 2002. Transforming technology: A critical theory revisited., New York: Oxford University Press.
24. Best Practices in Enterprise Content Management, V. KMWorld Best Practices White Papers, S8-S9Garth, S. L. 2006, May. Content-enabling your business processes. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=15575
25. Gee, J. P., Hull, G., and Lankshear, C., 1997. The new work order: Behind the language of new capitalism, New York: Westview Press.
26. Groskopf, B., 2005. Alleviating inequality in the “new” workplace: Technical communicators as rhetorical experts. Panel conducted on content management and technical communication at the Association of Teachers of Technical Writing Conference. March2005. San Francisco, CA
27. HackosJ. 2006, August 29. Implementing a content management system: Interview with Dr. JoAnn Hackos. By Scott Abel. TheContentWrangler.com. Retrieved November 15, 2006 http://www.from implementing_a_content_management_system_is_not_an_it_project_interview_wit/
28. Hackos, J., and Redish, J., 1998. User task analysis for interface design, New York: John Wiley & Sons.
29. Harris, T. 2005, November/December. Improving the deal through knowledge management. Best Practices in Enterprise Knowledge Management, IV. KMWorld Best Practices White Papers, S4-S5. Retrieved November 15, 2006, from after initial registration at http://www.kmworld.com/Articles/PrintArticle.aspx?ArticleID=14591, http://www.kmworld.com/Readers/Subscriber.aspx?Redirect=, http://www.kmworld.com/Archives/WhitePaperArchiveIssue.aspx?IssueID=369
30. Hart-Davidson, W., 2001. On writing, technical communication, and information technology: The core competencies of technical communication. Technical Communication, 48: 145-155.
31. Heidegger, M., 1977. The question concerning technology, and other essays, Edited by: Lovitt, W., New York: Harper & Row.
32. Holst, S. 2003, May. Total cost of adoption: A framework for evaluating content management solutions. White Paper: The Gilbane Report, 1-13. Retrieved December 8, 2006, from http://gilbane. com/whitepapers.pl?view=9
33. InQuira. 2006, November/December. Implementing KM: Practitioners share best practices. Best Practices in Enterprise Knowledge Management, V. KMWorld Best Practices White Papers, S10-S11. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID= 18501
34. Jenkins, T., 2004. Enterprise content management: What you need to know, OT: Open Text Corporation.
35. Best Practices in Enterprise Content Management, IV. KMWorld Best Practices White Papers, S10-S11Jenkins, T. 2005, May. ECM: Making process possible. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=8882
36. Johnson, R., 1998. User-centered technology: A rhetorical theory for computers and other mundane artifacts, Albany, NY: SUNY Press.
37. Johnson-Eilola, J., 1996. Relocating the value of work: Technical communication in a post-industrial age. Technical Communication Quarterly, 5: 245-270.
38. Kendell, M. 2006, October 9. Content management: The next frontier for technical communication … or another missed opportunity? Interview by Scott Abel. TheContentWrangler.com. Retrieved November 15, 2006, from http://thecontentwrangler.com/article/content_management_the_next_ frontier_for_technical_communicators_or_another/
39. KMWorld Specialty Publishing Group. 2006. KMWorld Best Practices White Papers. Retrieved December 20, 2006, from http://www.kmworld.com/WhitePapers/Default.aspx
40. Kramer, M. I. 2005, June. Content islands: Your content management systems are multiplying. What should you do? White Paper: Patricia Seybold Group, 1-4. Retrieved November 15, 2006, from http://www.psgroup.com/detail.aspx?ID=593
41. Mirel, B., 2004. Interaction design for complex problem solving: Developing useful and usable software, San Francisco: Morgan Kaufmann.
42. Moore, A. 2004, November. Why we were wrong about KM … and how to make it right. Best Practices in Enterprise Knowledge Management, III. KMWorld Best Practices White Papers, S2-S3. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID= 8831
43. Moore, A. 2006, May. How Peter met Mary Jane: The mythology of enterprise content management. Best Practices in Enterprise Content Management, V. KMWorld Best Practices White Papers, S2-S3. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID= 15572
44. Nardi, B., and O'Day, V., 1999. Information ecologies: Using technology with heart, Cambridge, MA: MIT Press.
45. Norman, D., 2002. The design of everyday things, New York: Basic Books.
46. Best Practices in Enterprise Content Management, IV. KMWorld Best Practices White Papers, S26Peters, T. 2005, May. What you DON'T know about Web content management. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=8895
47. Postman, N., 1992. Technolopy: The surrender of culture to technology, New York: Vintage.
48. Pringle, K., and Williams, S., 2005. The future is the past: Has technical communication arrived as a profession?. Technical Communication, 52: 265-408.
49. Raskin, J., 2000. The humane interface: New directions for designing interactive systems, Boston: Addison-Wesley Professional.
50. Roberts, S., 1991. Technology transfer: An opportunity for technical communicators. Technical Communication, 3: 336-344.
51. Rockley, A., 2003. Managing enterprise content: A unified content strategy, Indianapolis: New Riders.
52. The Rockley BulletinRockley, A. 2006, January. Content management 2006: Market directions and trends. Retrieved December 16, 2006, from http://rockleybulletin.com/featurearticle2.php?id= 143_0_2_0_C
53. RockleyA. 2006, December. 2006: Content management market year in review. The Rockley Bulletin. Retrieved December 16, 2006, from http://featurearticle2.php?id=175_0_2_0_C
54. Romano, J., 2006. What's hot, what's not, and why it matters to you. Paper presented at the meeting of the Society for Technical Communication Wisconsin Chapter. December2006. Milwaukee, WI
55. Salvo, M., 2004. Rhetorical action in professional space: Information architecture as critical practice. Journal of Business and Technical Communication, 18: 39-66.
56. Sevensteps™. 2006. Retrieved December 10, 2006, from http://www.sevensteps.com
57. Shegda, K. M., et al. 2004, October. Magic quadrant for enterprise content management. Gartner Group. Retrieved November 12, 2005, from http://wss.stlsug.org/SharePoint%20Resources/Gartner%20ECM%202004.pdf
58. Simmel, G., 1997. “ The metropolis and mental life. ”. In Rethinking architecture: A reader in cultural theory, Edited by: Leach, N., 69-79. New York: Routledge.
59. Slattery, S., 2005. Technical writing as textual coordination: An argument for the value of writers' skill with information technology. Technical Communication, 52: 353-360.
60. Spinuzzi, C., 2003. Tracing genres through organizations: A sociocultural approach to information design, Cambridge, MA: MIT Press.
61. Stehr, N., 2005. Knowledge politics: Governing the consequences of science and technology, Boulder, CO: Paradigm Publishers.
62. Best Practices in Enterprise Content Management, V. KMWorld Best Practices White Papers, S4-S5Stevens, E. 2006, May. From blind date to happy marriage: Playing matchmaker for ECM and business process. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=15573
63. White Paper: The Gilbane Report, 1-24Trippe, B. 2004, February. Content management industry consolidation: What does it mean?. Retrieved December 8, 2006, from http://gilbane.com/gilbane_ report.pl/95/Content_Management_Industry_Consolidation_What_Does_It_Mean.html
64. Trippe, B. 2005, February. Component content management in practice. White Paper: The Gilbane Report, 1-15. Retrieved December 8, 2006, from http://gilbane.com/whitepapers.pl?view=14
65. Urry, J., 2000. Sociology beyond societies: Mobilities for the twenty-first century, New York: Routledge.
66. Urry, J. 2001. Mobility and proximity. Retrieved November 11, 2005, from http://www.ville-en-mouvement.com/interventions/John_Urry.pdf
67. Best Practices in Enterprise Knowledge Management, III. KMWorld Best Practices White Papers, S4-S5Weir, J. 2004, November. Bringing structure to the unstructured. Retrieved November 15, 2006, from initial registration required http://www.kmworld.com/Articles?ReadArticle.asp?ArticleID=8832
68. Wick, C., 2000. Knowledge management and leadership opportunities for technical communicators. Technical Communication, 47: 15-29.
69. Williams, F., and Gibson, D. V., 1990. Technology transfer: A communication perspective, Newbury Park, CA: Sage.
70. Williams, J. D., 2003. The implications of single sourcing for technical communicators. Technical Communication, 50: 321-327.