Opening the black box: Exploring the effect of transformation on online service delivery in local governments

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5693 LNCS, Issue , 2009, Pages 234-244

  Van Veenstra, Anne Fleur ^a   Zuurmond, Arre ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

E Government; Organizational transformation; Quality of service delivery; Transformational Government

Indexed keywords

BLACK BOXES; E-GOVERNMENT; ENTERPRISE ARCHITECTURE; GOVERNMENT ORGANIZATIONS; LOCAL GOVERNMENT; LONG TERM; MANAGEMENT STRATEGIES; ON-LINE SERVICE; ORGANIZATIONAL DEVELOPMENT; ORGANIZATIONAL TRANSFORMATION; POSITIVE EFFECTS; PROCESS ORIENTATION; QUALITY OF SERVICE DELIVERY; SERVICE DELIVERY; TRANSFORMATIONAL GOVERNMENT;

CUSTOMER SATISFACTION; GOVERNMENT DATA PROCESSING; INTERNET; ONLINE SYSTEMS; QUALITY CONTROL; QUALITY OF SERVICE; TELECOMMUNICATION SERVICES;

SERVICE ORIENTED ARCHITECTURE (SOA);

EID: 70349315091     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-03516-6_20     Document Type: Conference Paper

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