메뉴 건너뛰기




Volumn 7, Issue 3, 2009, Pages 157-162

Consumer views of community pharmacy services in Bangalore city India

Author keywords

Community pharmacy services; Consumer satisfaction; India; Professional practice

Indexed keywords

ADULT; ARTICLE; AWARENESS; CONSUMER ATTITUDE; EDUCATIONAL STATUS; FEMALE; FINANCE; HUMAN; INDIA; MALE; PATIENT SATISFACTION; PHARMACY; SKILL; TRUST;

EID: 70349220055     PISSN: None     EISSN: 18863655     Source Type: Journal    
DOI: 10.4321/S1886-36552009000300005     Document Type: Article
Times cited : (5)

References (17)
  • 3
    • 0027563724 scopus 로고
    • Patient satisfaction: What we know about and what we will need to explore
    • Aharony L, Strasser S. Patient satisfaction: What we know about and what we will need to explore. Med Care Rev. 1993;50(1): 49-79
    • (1993) Med Care Rev , vol.50 , Issue.1 , pp. 49-79
    • Aharony, L.1    Strasser, S.2
  • 4
    • 0028085257 scopus 로고
    • Patient Satisfaction: A Valid Concept?
    • William B. Patient Satisfaction: A Valid Concept? Soc Sci Med. 1994;38(4): 509-516.
    • (1994) Soc Sci Med , vol.38 , Issue.4 , pp. 509-516
    • William, B.1
  • 5
    • 0024339182 scopus 로고
    • Patient satisfaction among elderly enrollees and disenrollees in Medicare health maintenance organizations. Results from the National Medicare Competition Evaluation
    • Rossiter L, Langwell K, Wan T, Rvnyak M. Patient satisfaction among elderly enrollees and disenrollees in Medicare health maintenance organizations. Results from the National Medicare Competition Evaluation. JAMA. 1989;262:57-63
    • (1989) JAMA , vol.262 , pp. 57-63
    • Rossiter, L.1    Langwell, K.2    Wan, T.3    Rvnyak, M.4
  • 6
    • 0030844167 scopus 로고    scopus 로고
    • Measuring patient satisfaction with pharmaceutical services
    • Schommer J, Kucukarsalan S. Measuring patient satisfaction with pharmaceutical services. Am J Health Syst Pharm. 1997;54:2721-2732.
    • (1997) Am J Health Syst Pharm , vol.54 , pp. 2721-2732
    • Schommer, J.1    Kucukarsalan, S.2
  • 7
    • 0029315935 scopus 로고
    • Reportig on QI efforts for internal and external customers
    • Dearmin J, Brenner J, Miglini R. Reportig on QI efforts for internal and external customers. J Quality Improv. 1995;21: 277-288
    • (1995) J Quality Improv , vol.21 , pp. 277-288
    • Dearmin, J.1    Brenner, J.2    Miglini, R.3
  • 8
    • 0001676543 scopus 로고
    • Consumer perceptions of and attitudes to community pharmacy services
    • Hargie O, Morrow N, Woodman C. Consumer perceptions of and attitudes to community pharmacy services. Pharm J 1992; 249:688-691.
    • (1992) Pharm J , vol.249 , pp. 688-691
    • Hargie, O.1    Morrow, N.2    Woodman, C.3
  • 9
    • 51549107298 scopus 로고    scopus 로고
    • Evaluation of the consumer's satisfaction using the tetra-class model
    • Clerfeuille F, Poubanne Y, Vakrilova M, Petrova G. Evaluation of the consumer's satisfaction using the tetra-class model. Res Social Adm Pharm. 2008; 4(3):258-271
    • (2008) Res Social Adm Pharm , vol.4 , Issue.3 , pp. 258-271
    • Clerfeuille, F.1    Poubanne, Y.2    Vakrilova, M.3    Petrova, G.4
  • 10
    • 0020954823 scopus 로고
    • Patient satisfaction and change in medical care provider: A longitudinal study
    • Marquis M, Daves A, Ware J. Patient satisfaction and change in medical care provider: a longitudinal study. Med Care. 1983;21:821-829
    • (1983) Med Care , vol.21 , pp. 821-829
    • Marquis, M.1    Daves, A.2    Ware, J.3
  • 11
    • 0003056894 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • Crosby L, Evans K, Cowles D. Relationship quality in services selling: an interpersonal influence perspective. J Marketing. 1990;54:68-81
    • (1990) J Marketing , vol.54 , pp. 68-81
    • Crosby, L.1    Evans, K.2    Cowles, D.3
  • 12
    • 0016766749 scopus 로고
    • Consumer perceptions of health care services: Implications for academic. medicine
    • Ware JE Jr, Wright WR, Snyder MK, Chu GC. Consumer perceptions of health care services: implications for academic. medicine. J Med Educ. 1975;50:839-848
    • (1975) J Med Educ , vol.50 , pp. 839-848
    • Ware Jr, J.E.1    Wright, W.R.2    Snyder, M.K.3    Chu, G.C.4
  • 13
    • 0023464951 scopus 로고
    • The role of expectations in patient satisfaction with medical care
    • Ross C, Frómmelt AG, Hazelwood L. The role of expectations in patient satisfaction with medical care. J Health Care Market. 1987; 7:16-26
    • (1987) J Health Care Market , vol.7 , pp. 16-26
    • Ross, C.1    Frómmelt, A.G.2    Hazelwood, L.3
  • 14
    • 0021245980 scopus 로고
    • Expectation for ambulatory services in traditional and office practice pharmacist
    • Mackowiak JI, Manasse HR Jr. Expectation for ambulatory services in traditional and office practice pharmacist. AM J Hosp Pharm. 1984;41:1140-1146.
    • (1984) AM J Hosp Pharm , vol.41 , pp. 1140-1146
    • Mackowiak, J.I.1    Manasse Jr., H.R.2
  • 15
    • 0002433301 scopus 로고
    • Public perceptions of community pharmacy
    • David R. Mottram, James L. Ford, Brenna Markey, Kay Mitchelson. Public perceptions of community pharmacy. Pharm J. 1989;243: R 14-17.
    • (1989) Pharm J , vol.243 , Issue.R , pp. 14-17
    • Mottram, D.R.1    Ford, J.L.2    Markey, B.3    Mitchelson, K.4
  • 16
    • 0012937407 scopus 로고
    • Survey of public opinion about the community pharmacist as a source of health advice
    • Barwani S, Panton R, Morley A. Survey of public opinion about the community pharmacist as a source of health advice. Pharm J. 1987;239:R15.
    • (1987) Pharm J , vol.239
    • Barwani, S.1    Panton, R.2    Morley, A.3
  • 17
    • 0035345235 scopus 로고    scopus 로고
    • Pharmaceutical care research and education project: Patient outcomes
    • Volume CI, Farris KB, Kassam R, Cox CE, Cave A. Pharmaceutical care research and education project: patient outcomes. J Am Pharm Assoc. 2001;41(3):411-420
    • (2001) J Am Pharm Assoc , vol.41 , Issue.3 , pp. 411-420
    • Volume, C.I.1    Farris, K.B.2    Kassam, R.3    Cox, C.E.4    Cave, A.5


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.